Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g.

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

InMoment XI

AUGUST 16, 2024

A digital adoption strategy is a structured plan designed to ensure that new technologies, software, or digital processes are effectively implemented and fully utilized within an organization. UX and Product Testing User experience (UX) is a critical factor in successful digital adoption. What Is A Digital Adoption Strategy?

Strategy 195

Strategy Customer Journeys Omni-Channel Technology 195

Gainsight

JUNE 16, 2022

If you’re crafting a product roadmap, your vision and internal alignment must be crystal clear. . Too often, product leaders start building their roadmap plans only to be bombarded with conflicting feedback in all directions. So, how do you get beyond the distractions to build a roadmap you can defend and align around?

Roadmap 52

Roadmap Measurement Data Net Promoter Score 52

Gainsight

SEPTEMBER 28, 2022

During a tech downturn, with enterprises cutting their subscription software budgets and VC funding drying up, SaaS businesses are increasingly shifting their strategic focus from growth to resilience. Influence user behavior. This was originally published in DevOps. Make space for quick wins to drive advocacy.

Roadmap 52

Roadmap Analytics Innovation Resources 52

Lumoa

JANUARY 19, 2023

Future state mapping focuses on identifying the desired outcomes that an organization wishes to achieve as part of their customer experience strategy. It helps organizations create a roadmap for future development and determine what changes need to be made in order to reach those objectives.

Customer Experience 221

Customer Experience Net Promoter Score How To Customer Journeys 221

Gainsight

MAY 12, 2022

Unfortunately, as a product leader or manager, you probably feel like all of the extra feedback you’re receiving from stakeholders, fellow employees, and users is blocking the path to a better user experience. What’s more, this customer-first approach to your product roadmap also fits perfectly into recurring revenue models.

Analytics 105

Analytics Customer Experience Roadmap Feedback 105

Thematic

FEBRUARY 19, 2025

Ensure your software has this flexibility and adaptability so that your business uncovers a full and true understanding of customer preferences and concerns. User experience and training Does your insights and research team have the internal resources to train and maintain a complex system?

How To 62

How To Self Service Analysis Analytics 62

CSM Magazine

NOVEMBER 28, 2022

You’ve created a customer service software solution that’s as close to perfection as it gets. Now it’s time to get the word out and launch your software to the real world! Launching a new piece of software can be an exciting yet nerve-wracking experience. 1) Do Your Research.

Software 52

Software Customer Service Marketing How To 52

Thematic

MARCH 20, 2025

They need a structured way to understand their customers, anticipate needs, and improve the user experience, so they need a customer insights framework. A customer insights framework means turning customer feedback into actionable strategies that improve product experience, marketing, and customer service. Centralize your data.

Customer Insights 62

Customer Insights Net Promoter Score Analysis Effort Score 62

Gainsight

OCTOBER 25, 2021

Because it feeds off of user experiences, and users are the main driver of your company’s growth, customer feedback loops can be a guiding light for your product roadmap. Dive into user workflows. User feedback is about more than the details your users offer up. Customers feel valued.

Feedback 98

Feedback Roadmap User Experience Analysis 98

ECXO

APRIL 26, 2023

High levels of customer satisfaction, loyalty and advocacy are built on well-designed user experiences; products and services that customers want and need. Joint planning – the customer experience lead and the design lead work together to develop a strategic CX plan. This makes it easier to prove ROI.

Chief Customer Officer 156

Chief Customer Officer Net Promoter Score Competitive Advantage ROI 156

PeopleMetrics

FEBRUARY 26, 2018

You must confirm that you have heard your customers’ feedback and, if constructive, assure them that you are using their feedback to enhance your quality of service and ultimately, the overall customer experience. Keep a finger on the pulse of your end-user experience. This is especially critical prior to the renewal process.

NPS 96

NPS Net Promoter Score Company Roadmap 96

Gainsight

OCTOBER 22, 2020

This product experience is designed to reduce administrator effort and streamline the end-user experience. We are standardizing all user communications in-product to have a consistent experience, whether it is a new feature tour, microcopy, or error messages. Do you use the Gainsight platform to do your job?

Meeting 98

Meeting Management Roadmap Customer Centricity 98

InMoment XI

OCTOBER 9, 2024

Collecting customer feedback is important for businesses because it gives them a roadmap for boosting customer satisfaction and retention. Both positive and negative experiences are even more amplified when customers share them with their followers or online networks. Why is Collecting Customer Feedback Important? Keep it simple.

Feedback 195

Feedback How To Social Media B2C 195

Totango

FEBRUARY 12, 2025

Expanded product portfolio focused on revenue As we wrapped up 2024, we gave customers a look at our refreshed, multi-product roadmap: Totango, our enterprise customer success platform, Unison , our AI-powered churn intelligence engine, and Catalyst all received updates to features and user experience, with the new brand design continuing to be updated (..)

Brands 62

Brands Customer Success Roadmap Innovation 62

West Monroe

APRIL 28, 2024

There has been a steady decline in net dollar retention rates for subscription software providers over the last couple of years. Data and visibility Despite software providers possessing substantial volumes of data, it’s not actionable. Industrywide, the median net retention rate declined to 111% in Q4 2023.

Software 52

Software Customer Retention Roadmap Sales 52

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. This is where B2B SaaS feedback software comes to the rescue! By using such a tool, you can easily gather feedback from your customers, analyze it, and gain valuable insights into their experiences.

B2B 52

B2B Software Feedback NPS 52

Totango

FEBRUARY 11, 2022

Delivering a satisfying B2B customer experience is key to staying competitive in today’s SaaS market. Here, we’ll outline a strategic roadmap to developing a winning B2B customer experience strategy. First, we’ll take a look at what B2B customer experience is and why it’s an important priority.

B2B 114

B2B Customer Experience B2C Net Promoter Score 114

Thematic

APRIL 1, 2025

Only when you put them together do you see the full picture of your customer experience. Thematic AI-powered software to transform qualitative data into powerful insights that drive decision making. A strong customer insights strategy clearly turns feedback into actions on your product roadmap.

Customer Insights 62

Customer Insights Customer Journeys Strategy Social Media 62

ShepHyken

JULY 12, 2019

Hugues Meyrath , chief product officer at ServiceChannel, is responsible for driving and executing on the company’s product strategy and roadmap with an emphasis on enhancing and simplifying the user experience throughout the ServiceChannel software portfolio.

Customer Experience 113

Customer Experience How To Roadmap Analysis 113

InMoment XI

APRIL 3, 2024

Interactive features, personalized content, and social media integration can foster meaningful connections and encourage customers to actively participate and share their experiences with others. Optimize the User Experience (UX): No matter your product or service, you will not succeed. References Fullstory.

Customer Expectations 195

Customer Expectations Meeting Customer Experience Touchpoint 195

AWS Machine Learning

MAY 30, 2024

Vitech is a global provider of cloud-centered benefit and investment administration software. The VitechIQ user experience can be split into two process flows: document repository, and knowledge retrieval. Murthy Palla is a Technical Manager at Vitech with 9 years of extensive experience in data architecture and engineering.

Chatbots 120

Chatbots Knowledge Base Innovation Interaction 120

Thematic

MARCH 26, 2025

For example, if complaints about “payment failures” gradually increase over several weeks, the software can flag this trend before it escalates into a full-blown crisis. Solution: When product teams analyze real user feedback, they can focus on features that customers actually need. Book free guided trial of Thematic 4.

Feedback 62

Feedback Social Media Analysis Survey 62

Centercode

JANUARY 22, 2021

But anyone who uses any piece of technology, from software to smart appliances to the connected features in your car, knows that a product doesn’t have to be perfect to be good, even great. A perfected product doesn’t stop at functional — it provides an amazing user experience. No such thing.”

How To 59

How To Roadmap User Experience Return on Investment 59

Gainsight

AUGUST 22, 2021

With this feedback lighting the way, you’ll see a clear route to better user experiences and a more valuable product. Master your product roadmap. Another critical piece in driving product-led growth is charting a product roadmap that keeps your team on track to smash your goals. Master Your Product Roadmap.

Tips 52

Tips Strategy Roadmap Net Promoter Score 52

Centercode

JUNE 4, 2019

Consider, for example, that the Oculus Quest has a hardware component, software component, the Oculus mobile app, and its own internal app store where players can purchase and manage their games. Testing with customers does the double duty of confirming earlier user research and expanding on it with nuanced attitudes and sentiments.

eBook 66

eBook User Experience Roadmap System 66

Gainsight

MARCH 21, 2022

Pressure is pushing down on product leaders and managers to deliver an unbeatable user experience—and for good reason. Mastering the user experience can drive up everything from revenue and engagement to product growth. Why are user behavior analytics important? How can you leverage user analytics and drive growth?

Analytics 52

Analytics Roadmap How To Analysis 52

Thematic

JULY 11, 2022

We'll briefly cover some manual approaches, and take a deeper look at thematic analysis software. CAQDAS solutions for coding CAQDAS stands for Computer Assisted Qualitative Data Analysis Software. Instead of creating codes with pen and paper, you upload your data and create codes directly within the CAQDAS software.

Analysis 77

Analysis Roadmap Banking NPS 77

DCX

JANUARY 12, 2025

Quick Win for You: Find one place in your user experience where you can anticipate what someone might need next. One Big Question: What steps can you take to design experiences that feel intuitive, human, and even a little magical? Even small moments of thoughtfulness can make a big impact. The result? Avatars that feel alive.

Virtual Agent 52

Virtual Agent Chatbots Retail Leadership 52

Gainsight

AUGUST 23, 2021

Explains how it can be difficult to set feature priorities for product roadmaps. Describes why it’s important to creating an effective product roadmap. How to Prioritize Features on Your Product Roadmap. Suggests digging into the individual company’s needs, analyzing user experiences, and prioritizing the customer experience.

Data 52

Data Roadmap How To Tips 52

CSM Magazine

JUNE 25, 2024

With this new investment, we are committed to accelerating our AI roadmap and redefining the client portal experience,” adding, “We have equipped ourselves to handle the challenges of rapid growth, and continue delivering exceptional value to our clients.” We are excited to reinforce our commitment to them.”

Sales 52

Sales CRM Roadmap Software 52

Gainsight

JULY 27, 2022

Not only must you focus on areas such as user experience, strategy, and analytics, but you also need to care about how the product is built, marketed, sold, and serviced. On the other hand, you don’t want to stray too far from your carefully calibrated roadmap, nor do you want to overwork your staff. that keeps the fish fed.

Roadmap 59

Roadmap Government System Sales 59

NobelBiz

NOVEMBER 6, 2023

The estimated value of the global contact center software market by 2027 is $110 billion , according to Replicant. Customer Relationship Management (CRM) Software: CRM systems automate customer data management, providing a comprehensive view of customer interactions and histories. alone by 2040.

Call Center 105

Call Center Self Service Contact Center Customer Service 105

Gainsight

NOVEMBER 16, 2021

For one, they focus on the product experience. User experience is essential to growth. In fact, according to Gartner, more than two-thirds of companies are now competing primarily on customer experience. Second, the SaaS market has adopted models that depend on outstanding user experiences.

Roadmap 52

Roadmap Analytics Social Media User Experience 52

Circular Edge

APRIL 22, 2020

to modernize and transform their experiences – especially as individuals, companies & industries look to adapt due to the challenges surrounding COVID-19. until AT LEAST 2031 , which means an unprecedented ~16 years of comprehensive maintenance and software upgrades for E1 9.2 JD Edwards Re-Imagined.

Resources 52

Resources Innovation Roadmap Self Service 52

Zonka Feedback

OCTOBER 1, 2022

This strengthens the need for product improvement at every touchpoint of the user experience, be it buying your product, using it, requesting and adding a feature to it, or getting customer service or support in case of queries and concerns. Create Product Roadmaps. Provide Useful Knowledge Base.

Feedback 96

Feedback Knowledge Base Social Media Roadmap 96

ChurnZero

JULY 12, 2019

Users must feel compelled to access your application over time. This is linked to a) the kind of solution you offer, b) your product roadmap, c) your customer success program, and d) your user experience. Your roadmap can partially influence that. Dormant users require immediate attention!

Customer Success 75

Customer Success Customer Experience How To Roadmap 75