InMoment XI

AUGUST 16, 2024

Improved Customer Experience Another key outcome of digital adoption is a vastly improved customer experience. When digital tools are integrated into customer-facing processes, such as service delivery, communication channels, and support systems, businesses can offer faster, more personalized, and consistent interactions.

Strategy 195

Strategy Customer Journeys Omni-Channel Technology 195

AWS Machine Learning

OCTOBER 23, 2024

Serverless architecture – Eliminates the need for infrastructure management, enabling Classworks to focus on educational content and user experience. This approach is pivotal in maintaining the highest standards of performance, optimizing resource allocation, and continually refining the user experience.

Innovation 92

Innovation User Experience System Resources 92

CSM Magazine

JANUARY 20, 2025

When used right, these numbers provide actionable insights to fine-tune content, improve user experience, and boost satisfaction. Quick load speeds contribute directly to a smoother, frustration-free experience. If users are pogo-stickingleaving quickly after visiting your pageit’s a sign the intent isn’t aligned.

Customer Satisfaction 64

Customer Satisfaction Metrics Measurement How To 64

CSM Magazine

DECEMBER 16, 2024

This innovative suite will initially feature three distinct capabilities that surpass traditional communication tools. The roadmap includes extending similar capabilities to other communication channels, such as SMS and rich communication services (RCS).

Communication 52

Communication Engagement Customer Engagement Competitive Advantage 52

Gainsight

JUNE 21, 2022

When it comes to creating product roadmaps, product leaders face a plethora of challenges. . Suffice it to say that this is a tall order—one that’s even harder without the right tools in place. Suffice it to say that this is a tall order—one that’s even harder without the right tools in place. How do product analytics work? .

Roadmap 52

Roadmap Analytics Analysis User Experience 52

Customer Bliss

OCTOBER 24, 2017

Ultimately, Anahita informs us of how important it is to set up customer roadmaps that are inclusive of the journeys of all customers, especially your employees, the backbone of your company. Surveys are still a helpful tool for collecting customer feedback and assessing their needs Click To Tweet. Key Takeaways.

Government 85

Government Leadership Customer Experience Chief Customer Officer 85

GetFeedback

MAY 4, 2018

Rather than working off assumptions, talk to your support agents, your sales reps, and anyone else who has first-hand experience with customers. Get their take before you develop new features and plan the product roadmap. Nothing will get you up to speed faster or give you a clearer sense of their user experience.

Strategy 170

Strategy How To Net Promoter Score Customer Centricity 170

Lumoa

JANUARY 19, 2023

It’s an effective tool for uncovering potential pain points and identifying opportunities for improvement. Future state mapping focuses on identifying the desired outcomes that an organization wishes to achieve as part of their customer experience strategy.

Customer Experience 221

Customer Experience Net Promoter Score How To Customer Journeys 221

Thematic

MARCH 20, 2025

They need a structured way to understand their customers, anticipate needs, and improve the user experience, so they need a customer insights framework. A customer insights framework means turning customer feedback into actionable strategies that improve product experience, marketing, and customer service. Centralize your data.

Customer Insights 62

Customer Insights Net Promoter Score Analysis Effort Score 62

Gainsight

JUNE 16, 2022

If you’re crafting a product roadmap, your vision and internal alignment must be crystal clear. . Too often, product leaders start building their roadmap plans only to be bombarded with conflicting feedback in all directions. So, how do you get beyond the distractions to build a roadmap you can defend and align around?

Roadmap 52

Roadmap Measurement Data Net Promoter Score 52

Thematic

MARCH 22, 2022

Start with internal team testing, and when you’re happy, extend this to sample users from your target population. Have these users explore your UI, complete with a simulated backend, and then get feedback on the user experience. Is it intuitive, manageable, and user friendly?

Roadmap 62

Roadmap Analytics Feedback Analysis 62

Retently

JULY 3, 2024

When the goal is to extract genuine feedback without compromising privacy, the challenge lies in finding the appropriate anonymous feedback tool. Key Takeaways Anonymous feedback tools ensure open, safe, and honest communication, increasing the likelihood of receiving genuine insights from employees and customers alike.

Tools 78

Tools Feedback Analytics Survey 78

Gainsight

MAY 12, 2022

Unfortunately, as a product leader or manager, you probably feel like all of the extra feedback you’re receiving from stakeholders, fellow employees, and users is blocking the path to a better user experience. That’s why product analytics is a razor-sharp tool for product leaders. You see what your customer sees.

Analytics 105

Analytics Customer Experience Roadmap Feedback 105

Thematic

FEBRUARY 19, 2025

Thematic vs. XM Discover: The Unique Features of Modern Feedback Analysis Tools The choice between Thematic and XM Discover depends on specific business needs. Integration requirements Does your organization rely on multiple CX tools and requires seamless integration across platforms?

How To 62

How To Self Service Analysis Analytics 62

Lumoa

AUGUST 23, 2021

Recommended reading: 7 Ways to allocate customer experience resources more wisely Rethink the customer journey A survey by Precisely and Corinium Intelligence (referenced above) showed 55% of companies say customers are now more likely to ‘self-serve’ using digital tools. What does that mean?

Customer Experience 221

Customer Experience Social Media Video Customers 221

Thematic

APRIL 1, 2025

Thankfully, modern customer insight programs use analytics tools (and, increasingly, AI) to simplify this process. Let’s break it down some tools: Descriptive Analytics: Quickly summarize what's happening with your customer metrics, like dashboards tracking NPS changes or trending support issues. and decide how to fix it.

Customer Insights 62

Customer Insights Customer Journeys Strategy Social Media 62

InMoment XI

OCTOBER 9, 2024

Collecting customer feedback is important for businesses because it gives them a roadmap for boosting customer satisfaction and retention. Tools like InMoment’s Survey Builder enable customized survey design to help you capture customer insights easily and quickly while reducing survey fatigue. Keep it simple.

Feedback 195

Feedback How To Social Media B2C 195

Totango

FEBRUARY 12, 2025

Expanded integrations : Seamlessly connecting Totango products with even more tools in your tech stack for smoother workflows. Customer-led growth playbooks : Actionable frameworks, templates, and guidance that make operationalizing CLG in your company faster and easier.

Brands 62

Brands Customer Success Roadmap Innovation 62

ProProfs Chat

DECEMBER 17, 2021

In-app feedback tools help businesses to collect real-time customer feedback , which is essential for a thriving business strategy. In-App feedback mechanisms are convenient, which allow users to share their concerns without disrupting their mobile app experience. Survey design is crucial for the user experience.

Tools 52

Tools Feedback Roadmap Survey 52

AWS Machine Learning

OCTOBER 23, 2024

Agent Creator is a no-code visual tool that empowers business users and application developers to create sophisticated large language model (LLM) powered applications and agents without programming expertise. This integrated architecture not only supports advanced AI functionalities but also makes it easy to use.

System 84

System Data Innovation Government 84

Gainsight

OCTOBER 25, 2021

And if you want to unleash a steady flow of products and features that your users love, you have to keep your finger on their pulse constantly. Product feedback loops are the ultimate tool for scanning a user’s experience, pinpointing product shortfalls, and boosting your product. Dive into user workflows.

Feedback 98

Feedback Roadmap User Experience Analysis 98

SurveySparrow

OCTOBER 2, 2020

The work of a product marketer however is made easy by the best in class product marketing tools that let them understand the market, users and products in a better way. And choosing the right product marketing tools help in taking the product from ideation to launch and make it successful. Productboard. Google Analytics.

Tools 59

Tools Marketing Infographics Analytics 59

Thematic

MARCH 26, 2025

Third-party review sites – Sites like G2, Trustpilot, and Yelp offer uncensored user feedback. There are tools you can use to do the dirty work— Thematic , for one, can do this for you. Public product roadmaps – Transparency wins customer trust. Yes—but it doesn’t mean it has to be you.

Feedback 62

Feedback Social Media Analysis Survey 62

DCX

JANUARY 12, 2025

This week’s DCX Links Newsletter is packed with game-changing ideas that will push your customer experience strategy to the next level. Want to design digital experiences that feel like magic? Learn how intent-driven UX is shifting from task-focused tools to experiences that anticipate customer needs before they ask.

Virtual Agent 52

Virtual Agent Chatbots Retail Leadership 52

Totango

FEBRUARY 11, 2022

Delivering a satisfying B2B customer experience is key to staying competitive in today’s SaaS market. Here, we’ll outline a strategic roadmap to developing a winning B2B customer experience strategy. First, we’ll take a look at what B2B customer experience is and why it’s an important priority.

B2B 114

B2B Customer Experience B2C Net Promoter Score 114

InMoment XI

APRIL 3, 2024

As such, a digital experience is a powerful tool for shaping essential interactions. Why is Digital Customer Experience Important? The digital customer experience has become an essential part of the way that consumers navigate the marketplace. You can use these insights to identify and prioritize areas of improvement.

Customer Expectations 195

Customer Expectations Meeting Customer Experience Touchpoint 195

Retently

SEPTEMBER 12, 2018

Our product team makes use of all possible means to get hold of actionable insights for roadmap improvements. As the results show, most of our customers love our product design, its cleanliness, and its user experience. But, how can the voices of customers be leveraged to drive the expected product changes? The power of data.

Analysis 109

Analysis Feedback NPS Effort Score 109

BirdEye

MAY 17, 2023

They also are excellent tools for employee engagement and loyalty, which in turn, boosts productivity. Apple Mission statement : “Bringing the best user experience to its customers through its innovative hardware, software, and services.” How to write a mission statement? Facebook began as a community for college students.

Examples 98

Examples Sports Innovation Social Media 98

ECXO

DECEMBER 26, 2023

They describe 7 proven ways to make sure that your CX program will have a measurable impact: Not underestimating that culture eats strategy for breakfast, Using the competitive advantage of authenticity, Working on CX while also improving employee experience, Making clear choices in your CX strategy. Here is the book link.

Case Study 156

Case Study Customer Centricity Social Media Competitive Advantage 156

SurveySensum

JANUARY 5, 2023

A Product Feedback Tool is an answer. . What is a Product Feedback Tool? . A product feedback tool helps you gather valuable customer insights about your product, regardless of the stage it’s in, whether it be the design phase, development phase, or post-release stage. Why do you need product feedback tools? .

Tools 52

Tools Feedback Effort Score NPS 52

Gainsight

MARCH 21, 2022

Pressure is pushing down on product leaders and managers to deliver an unbeatable user experience—and for good reason. Mastering the user experience can drive up everything from revenue and engagement to product growth. What is user analytics? Why are user behavior analytics important? Wondering how?

Analytics 52

Analytics Roadmap How To Analysis 52

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. But before that, let’s first understand what an NBFC customer feedback tool is. What is a NBFC Customer Feedback Tool?

Feedback 52

Feedback Tools Management Knowledge Base 52

Centercode

JANUARY 22, 2021

A perfected product doesn’t stop at functional — it provides an amazing user experience. But they’ve invested so much time and energy into continuing customer research and testing that their roadmaps align with where their customers are naturally headed. Exceeds customer expectations. The Road to Perfected.

How To 59

How To Roadmap User Experience Return on Investment 59

Guavus

FEBRUARY 17, 2022

Because when you achieve that goal of combining innovation with a rich user experience, things that used to be perceived complicated or unreachable become fluid and easy to process. Use tools that rely on customer-centric KPIs as an indicator of customer experience – here again ML is key for scoring the experience.

NPS 98

NPS Net Promoter Score Customer Centricity Analytics 98

Circular Edge

APRIL 22, 2020

to modernize and transform their experiences – especially as individuals, companies & industries look to adapt due to the challenges surrounding COVID-19. We also heard an official announcement of Tools Release 9.2.4.3 Apps & Tools sets. First, the latest JDE Roadmap illustrating updates on the 9.2

Resources 52

Resources Innovation Roadmap Self Service 52

AWS Machine Learning

MAY 30, 2024

With Bedrock’s serverless experience, one can get started quickly, privately customize FMs with their own data, and easily integrate and deploy them into applications using the AWS tools without having to manage any infrastructure. The following diagram shows the solution architecture.

Chatbots 131

Chatbots Knowledge Base Innovation Interaction 131

Centercode

APRIL 1, 2021

Investing in product analytics, quality testing, user experience, and market research are absolutely essential to building a good product. That takes a few critical steps: Get it out of Engineering and into the hands and true environments of targeted users. Capture feedback from those targeted users and turn it into insights.

Roadmap 59

Roadmap User Experience Feedback Marketing 59