Gainsight

JUNE 16, 2022

If you’re crafting a product roadmap, your vision and internal alignment must be crystal clear. . Too often, product leaders start building their roadmap plans only to be bombarded with conflicting feedback in all directions. So, how do you get beyond the distractions to build a roadmap you can defend and align around?

Roadmap 52

Roadmap Measurement Data Net Promoter Score 52

Thematic

MARCH 22, 2022

Start with internal team testing, and when you’re happy, extend this to sample users from your target population. Have these users explore your UI, complete with a simulated backend, and then get feedback on the user experience. Is it intuitive, manageable, and user friendly? But remember, it’s never one and done.

Roadmap 62

Roadmap Analytics Feedback Analysis 62

Gainsight

SEPTEMBER 28, 2022

Implementing this approach requires a fresh approach to your product roadmap—because when you scale through retention and expansion, the primary goal is maximizing utility for existing customers so they’ll increase usage and be willing to spend more over time. Influence user behavior. Make space for quick wins to drive advocacy.

Roadmap 52

Roadmap Analytics Innovation Resources 52

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g.

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

Thematic

APRIL 17, 2019

You worked for IDEO and led user experience and customer insights at DoorDash and Cruise, two of the most successful YC companies. How to Use Insights To Drive Product Roadmap. Arianna: At DoorDash, I was the Director of Insights where I led User Experience Research and Market Research. Arianna: How did I get here?

Roadmap 54

Roadmap Customer Insights Company User Experience 54

GetFeedback

MAY 4, 2018

Rather than working off assumptions, talk to your support agents, your sales reps, and anyone else who has first-hand experience with customers. Get their take before you develop new features and plan the product roadmap. Nothing will get you up to speed faster or give you a clearer sense of their user experience.

Strategy 170

Strategy How To Net Promoter Score Customer Centricity 170

Customer Bliss

OCTOBER 24, 2017

Ultimately, Anahita informs us of how important it is to set up customer roadmaps that are inclusive of the journeys of all customers, especially your employees, the backbone of your company. Key Takeaways. Work should be less about ownership and more about uniting and creating Click To Tweet.

Government 85

Government Leadership Customer Experience Chief Customer Officer 85

InMoment XI

AUGUST 16, 2024

UX and Product Testing User experience (UX) is a critical factor in successful digital adoption. Before fully rolling out new technologies, conduct thorough UX and product testing with actual end users—whether they be employees, customers, or both.

Strategy 195

Strategy Customer Journeys Omni-Channel Technology 195

Customer Bliss

NOVEMBER 15, 2018

Samantha enlisted the help of her user experience team to put together a comprehensive audit. They needed to gain a deeper understanding of what the experience was like for customers. Samantha says: Customer experience isn’t about just coming up with personas and the needs by persona; I wish I had known that sooner.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

Gainsight

MAY 12, 2022

Unfortunately, as a product leader or manager, you probably feel like all of the extra feedback you’re receiving from stakeholders, fellow employees, and users is blocking the path to a better user experience. What’s more, this customer-first approach to your product roadmap also fits perfectly into recurring revenue models.

Analytics 105

Analytics Customer Experience Roadmap Feedback 105

Lumoa

AUGUST 23, 2021

Stay agile to meet new needs In March and April of 2020, during the boggiest months of the pandemic, we saw companies being very agile in developing features and reprioritizing product and service roadmaps based on customer requests and feedback.

Customer Experience 221

Customer Experience Social Media Video Customers 221

Gainsight

OCTOBER 25, 2021

Because it feeds off of user experiences, and users are the main driver of your company’s growth, customer feedback loops can be a guiding light for your product roadmap. Dive into user workflows. User feedback is about more than the details your users offer up. Customers feel valued.

Feedback 98

Feedback Roadmap Analysis User Experience 98

ECXO

APRIL 26, 2023

High levels of customer satisfaction, loyalty and advocacy are built on well-designed user experiences; products and services that customers want and need. Joint planning – the customer experience lead and the design lead work together to develop a strategic CX plan. This makes it easier to prove ROI.

Chief Customer Officer 156

Chief Customer Officer Net Promoter Score Competitive Advantage ROI 156

Centercode

SEPTEMBER 29, 2020

They only see these programs as an insurance plan — a checkbox on top of other investments already made in critical areas like market research, quality, and user experience. Ideas for feature enhancements that drive innovation and your product roadmap. Cross-functional team alignment through concrete customer insights.

Insurance 84

Insurance User Experience Roadmap Trends 84

Feedbackly

JANUARY 11, 2024

helps our customers become CX heroes and get a sneak peek into our exciting product roadmap for the future: Excited to try it out yourself? Check out the video below, where Jaakko Männistö, CEO and founder of Feedbackly, tells more about how Feedbackly 3.0 Log in on your Feedbackly dashboard to explore it further or test the Survey Design 3.0

Feedback 105

Feedback Roadmap Survey Customer Centricity 105

Centercode

DECEMBER 19, 2022

By gathering valuable feedback and identifying and fixing issues early on, beta testing can help you improve the user experience and increase the chances of success for your product. Keep reading to learn more about the benefits of beta testing and how to conduct a successful beta test.

Roadmap 52

Roadmap Management User Experience Feedback 52

Gainsight

OCTOBER 22, 2020

This product experience is designed to reduce administrator effort and streamline the end-user experience. We are standardizing all user communications in-product to have a consistent experience, whether it is a new feature tour, microcopy, or error messages. Do you use the Gainsight platform to do your job?

Meeting 98

Meeting Management Roadmap Customer Centricity 98

InMoment XI

APRIL 3, 2024

But effective omnichannel doesn’t happen on its own; it takes dedicated planning and constant refinement to ensure that every channel is connected, consistent, and capable of providing a seamless user experience. Optimize the User Experience (UX): No matter your product or service, you will not succeed.

Customer Expectations 195

Customer Expectations Meeting Customer Experience Touchpoint 195

Retently

SEPTEMBER 12, 2018

Our product team makes use of all possible means to get hold of actionable insights for roadmap improvements. As the results show, most of our customers love our product design, its cleanliness, and its user experience. But, how can the voices of customers be leveraged to drive the expected product changes? The power of data.

Analysis 110

Analysis Feedback NPS Effort Score 110

Lumoa

JANUARY 19, 2023

Future state mapping focuses on identifying the desired outcomes that an organization wishes to achieve as part of their customer experience strategy. It helps organizations create a roadmap for future development and determine what changes need to be made in order to reach those objectives.

Customer Experience 221

Customer Experience Net Promoter Score How To Customer Journeys 221

ECXO

DECEMBER 26, 2023

They describe 7 proven ways to make sure that your CX program will have a measurable impact: Not underestimating that culture eats strategy for breakfast, Using the competitive advantage of authenticity, Working on CX while also improving employee experience, Making clear choices in your CX strategy. Here is the book link.

Case Study 156

Case Study Customer Centricity Social Media Competitive Advantage 156

PeopleMetrics

FEBRUARY 26, 2018

You must confirm that you have heard your customers’ feedback and, if constructive, assure them that you are using their feedback to enhance your quality of service and ultimately, the overall customer experience. Keep a finger on the pulse of your end-user experience. This is especially critical prior to the renewal process.

NPS 96

NPS Net Promoter Score Company Feedback 96

Totango

FEBRUARY 11, 2022

Delivering a satisfying B2B customer experience is key to staying competitive in today’s SaaS market. Here, we’ll outline a strategic roadmap to developing a winning B2B customer experience strategy. First, we’ll take a look at what B2B customer experience is and why it’s an important priority.

B2B 112

B2B Customer Experience B2C Net Promoter Score 112

InMoment XI

OCTOBER 9, 2024

Collecting customer feedback is important for businesses because it gives them a roadmap for boosting customer satisfaction and retention. Surveys that are too long are less likely to be completed and also take away from the user experience. Why is Collecting Customer Feedback Important? Keep it simple.

Feedback 195

Feedback How To Social Media B2C 195

Centercode

JANUARY 22, 2021

A perfected product doesn’t stop at functional — it provides an amazing user experience. But they’ve invested so much time and energy into continuing customer research and testing that their roadmaps align with where their customers are naturally headed. Exceeds customer expectations.

How To 59

How To Roadmap User Experience Return on Investment 59

ShepHyken

JULY 12, 2019

Whether improvements manifest themselves through providing your staff with more time to solve problems, or with how customers experience your facility while on-site, machine learning and AI capabilities will have a direct impact the quality of your customer interactions.

Customer Experience 113

Customer Experience How To Roadmap Analysis 113

Centercode

FEBRUARY 11, 2021

Market research, quality testing, user experience, and product analytics are absolutely essential to building a good product. But delivering a great tech product requires getting it out of the lab and into the hands and true environments of its future users before release. If it sounds impossible, trust us — it’s not.

e-support 98

e-support How To Policies eBook 98

Gainsight

MARCH 21, 2022

Pressure is pushing down on product leaders and managers to deliver an unbeatable user experience—and for good reason. Mastering the user experience can drive up everything from revenue and engagement to product growth. Why are user behavior analytics important? How can you leverage user analytics and drive growth?

Analytics 52

Analytics Roadmap How To Analysis 52

Centercode

JUNE 4, 2019

You would want to examine how all of these pieces work together and how they affect the user experience as a whole, rather than testing each piece separately. Testing with customers does the double duty of confirming earlier user research and expanding on it with nuanced attitudes and sentiments.

eBook 66

eBook User Experience Roadmap System 66

Centercode

APRIL 1, 2021

Investing in product analytics, quality testing, user experience, and market research are absolutely essential to building a good product. That takes a few critical steps: Get it out of Engineering and into the hands and true environments of targeted users. Capture feedback from those targeted users and turn it into insights.

Roadmap 59

Roadmap User Experience Feedback Marketing 59

Gainsight

AUGUST 23, 2021

Explains how it can be difficult to set feature priorities for product roadmaps. Describes why it’s important to creating an effective product roadmap. How to Prioritize Features on Your Product Roadmap. Suggests digging into the individual company’s needs, analyzing user experiences, and prioritizing the customer experience.

Data 52

Data Roadmap How To Tips 52

CSM Magazine

DECEMBER 16, 2024

The roadmap includes extending similar capabilities to other communication channels, such as SMS and rich communication services (RCS). The platform will also empower enterprise customer support and marketing teams to build rapport through intelligent and immersive engagement, thereby enhancing the overall user experience.

Communication 52

Communication Engagement Customer Engagement Competitive Advantage 52

Gainsight

AUGUST 22, 2021

With this feedback lighting the way, you’ll see a clear route to better user experiences and a more valuable product. Master your product roadmap. Another critical piece in driving product-led growth is charting a product roadmap that keeps your team on track to smash your goals. Master Your Product Roadmap.

Tips 52

Tips Strategy Roadmap Net Promoter Score 52

Circular Edge

APRIL 22, 2020

to modernize and transform their experiences – especially as individuals, companies & industries look to adapt due to the challenges surrounding COVID-19. Capabilities Whitepaper , which is designed to provide JDE users & managers with a holistic overview of all available tools, features & technologies within the 9.2

Resources 52

Resources Innovation Roadmap Self Service 52

Zonka Feedback

OCTOBER 1, 2022

This strengthens the need for product improvement at every touchpoint of the user experience, be it buying your product, using it, requesting and adding a feature to it, or getting customer service or support in case of queries and concerns. Create Product Roadmaps. Provide Useful Knowledge Base.

Feedback 96

Feedback Knowledge Base Social Media Roadmap 96

SuiteCX

JUNE 1, 2015

Roadmap refers to the plan of action based on what was learned in the Journey Mapping effort. User Experience (UX) UX refers to the design of an experience to deliver the best experience for a consumer to use your product/service. Path to Purchase refers to the customer’s journey from awareness to purchase.

Customer Journeys 100

Customer Journeys Omni-Channel Multi-Channel Net Promoter Score 100

Gainsight

JULY 27, 2022

Not only must you focus on areas such as user experience, strategy, and analytics, but you also need to care about how the product is built, marketed, sold, and serviced. On the other hand, you don’t want to stray too far from your carefully calibrated roadmap, nor do you want to overwork your staff. that keeps the fish fed.

Roadmap 59

Roadmap Government System Sales 59