Lumoa

APRIL 8, 2024

You can also sign up for our next webinar where Netigates CEO, Mikkel Drucker, and Lumoas CEO, Carlos Del Corral, will share their common vision and roadmap for the rest of 2024. Sign up for our webinar to learn more ! New guides in the Knowledge base to level up your Lumoa experience ????

Roadmap 195

Roadmap Knowledge Base Survey Feedback 195

PeopleMetrics

FEBRUARY 25, 2021

PeopleMetrics Experience Management Platform Roadmap Preview. is a weekly live webinar session where experts from our team answer YOUR questions about customer, employee and patient experience measurement and management – and sometimes we show you how you can achieve your goals using tools within our experience management platform.

Roadmap 108

Roadmap Management CEM Software 108

CSM Magazine

NOVEMBER 13, 2024

Business Systems Ltd , an industry expert in digital communications solutions, and teneo.ai – the AI-driven contact centre platform – are joining forces to present a webinar that focuses on ‘Five Signs Your Contact Centre Needs to Go Digital-First.’ The webinar is taking place on 19 November 2024 at 14:30 GMT.

System 52

System Roadmap Customer Satisfaction Industry 52

InMoment XI

JANUARY 27, 2025

Understanding these drivers provides a roadmap to continuous improvement, whether its agent behavior, product knowledge, or customer sentiment. These scorecards, combined with Impact Prediction capabilities, allow contact centers to explore critical factors influencing their metrics.

Call Center 195

Call Center Contact Center Effort Score Social Media 195

CSM Magazine

OCTOBER 24, 2024

In 2025, a third (33%) of UK retailers polled said they would expand AI use roadmaps to enhance customers’ post-purchase experience in response to the rising issue of ‘where is my order’ (WISMO) enquiries. Methodology: IMRG conducted six surveys of its UK retailer membership during IMRG members only online webinars in August 2024.

Ecommerce 52

Ecommerce Roadmap Retail Chatbots 52

Kayako

MARCH 9, 2017

“Product testing helps me to understand the process of the Engineering team in deciding the roadmap. Helping to roadmap the releases means Support can identify and handle minor bugs, and also to communicate the correct issues to customers or engineers.”. Train customers through webinars. You may also have some of your own!

Self Service 178

Self Service Customer Service Roadmap Customers 178

Kerry Bodine

NOVEMBER 30, 2020

CX Roadmap Development. Custom webinars. Once you’ve blocked a dollar amount, you’ll be able to mix and match all of our products and services, including: Journey Mapping. Journey Management Advisory. Personalized Coaching. Private Bootcamps. Service Design Accelerator Program.

Customer Journeys 35

Customer Journeys Sales Roadmap Consulting 35

Calabrio

JANUARY 2, 2020

The comprehensive Calabrio Resource Center will become an even greater hub for all things relating to WFM and CX Intelligence with the addition of Teleopti’s virtual library of blogs, white papers, recorded webinars and more. Seamless and consistent communications. We’ve made it easy to communicate with us.

Brands 221

Brands Social Media Roadmap Contact Center 221

CSM Magazine

MARCH 3, 2021

Vivantio recently launched the Service Optimization Solution Webinar series with “ ITIL For Customer Service – It’s Not Just for IT Anymore. ” The webinar details how customer service teams can leverage the power of ITSM and ITIL to meet and exceed customer expectations while delivering a superior experience.

B2B 105

B2B Report Roadmap Competitive Advantage 105

NICE inContact

SEPTEMBER 18, 2019

They are creating a strategic roadmap for acquiring and broadly deploying AI call center software. Understand your call center strategy How AI for call centers can transform that strategy How to devise a roadmap to take you from many questions to a focused plan. Their collective experience can help you shape your own AI roadmap.

Contact Center 136

Contact Center Chatbots Call Center Roadmap 136

GetFeedback

JULY 19, 2019

They’re giving you a roadmap to fix whatever it is that ails your business. In fact, we recently partnered with our friends at Forrester and launched a webinar on how to build a simple and effective VoC program that impacts the bottom line. . The webinar covered: Why VoC is a critical pillar in a strong CX strategy.

Data 262

Data How To Social Media Effort Score 262

Calabrio

JANUARY 2, 2020

The comprehensive Calabrio Resource Center will become an even greater hub for all things relating to WFM and CX Intelligence with the addition of Teleopti’s virtual library of blogs, white papers, recorded webinars and more. Seamless and consistent communications. We’ve made it easy to communicate with us.

Social Media 190

Social Media Roadmap Contact Center Analytics 190

NICE inContact

SEPTEMBER 5, 2019

Without a clear roadmap and strategy for AI implementation, contact centers run the risk of failing to realize the full potential of what AI can deliver. In our upcoming webinar we’ll share key findings to help answer those burning questions: Why adopt AI now? If you have similar questions on your mind, we’ve got you covered.

Customer Care 137

Customer Care Contact Center Software Self Service Contact Center 137

CSM Magazine

DECEMBER 9, 2024

These pressing industry challenges and more – lie at the heart of an upcoming webinar being hosted by our team at Sabio Group, supported by our partner Avaya , on Thursday, December 12th. Our upcoming webinar is about helping businesses navigate between these two extremes and find a path that actually delivers results.

Average Handle Time 52

Average Handle Time Groups Customer Satisfaction Roadmap 52

Totango

NOVEMBER 21, 2024

To explore the transformative impact of AI, watch our recent webinar featuring Totango’s Chief Product Officer, Keith Frankel, and co-CEO, Alistair Rennie. It not only addresses the challenges of data management and churn prediction, but also provides a roadmap to sustainable growth.

Customer Success 62

Customer Success Chief Customer Officer Roadmap Sales 62

ChurnZero

MARCH 7, 2025

3: Customer marketing: A community helps identify champions, supports upsell/cross-sell opportunities, and provides feedback for your product roadmap. The good news is that there are roadmaps to follow, such as Heather’s, to lay the groundwork and then build a thriving community. 1: Define your digital community’s needs.

How To 52

How To Roadmap Self Service Gamification 52

Experience Investigators by 360Connext

JUNE 22, 2021

Ask for input – don’t just offer training or webinars that are solely product-centered. Use that information to inform your roadmap for improvements. If one of the identifiers is a customer who has used your product for 6 months or less, then reaching out to them before that deadline is imperative. Ask for what might be missing.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

InMoment XI

AUGUST 25, 2023

InMoment recently held a webinar featuring Forrester , an independent, research and advisory firm. Let’s dive into what we covered on our webinar. They have managed to align their CX strategies closely with their business goals, providing a roadmap for other organizations aiming for similar success.

How To 195

How To ROI Net Promoter Score Measurement 195

Gainsight

SEPTEMBER 20, 2019

We recently had the opportunity to join Gainsight for a webinar about Finding Friction in Your User Journey and How to Fix It. At FullStory, we’ve landed on a successful process for prioritizing our product efforts called the 9-Blocker and we shared a little bit about this process in the webinar. When in Doubt, List It Out.

Roadmap 58

Roadmap Exercises Sales Marketing 58

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. They’ve also reevaluated their product roadmap, pausing less relevant items, so they could launch a new feature two months early. No worries, if you missed the webinar, you can view it on-demand here. . Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.

Customer relationships 72

Customer relationships Leadership Customer Success Communication 72

Talkdesk

DECEMBER 1, 2020

Based on this experience, we have developed the Talkdesk CX Maturity Model™ to help brands understand their current maturity, set a vision for their ideal future state and create a roadmap to get there. The Talkdesk CX Maturity Model evaluates CX based on nine core areas: .

Contact Center 104

Contact Center How To Roadmap Customer Centricity 104

Totango

FEBRUARY 12, 2025

Well also be hosting webinars, virtual meet-ups, and attending various events to ensure every customer success and revenue leader stays in tune on how critical customer-led growth is in todays market. Expanded integrations : Seamlessly connecting Totango products with even more tools in your tech stack for smoother workflows.

Brands 62

Brands Customer Success Roadmap Innovation 62

2020 Research

OCTOBER 18, 2023

During Sago’s recent webinar, “ Harnessing AI in Research: A Roadmap to the Future ,” Raj Manocha, Chief Client Officer of Sago, delved into the current state of AI in market research and how to leverage its capabilities to enhance insights and drive forward-thinking strategies.

Marketing 108

Marketing Healthcare Analysis Case Study 108

Gainsight

JANUARY 17, 2020

How do you prioritize what feedback gets incorporated into the product roadmap? From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. Q: How do you prioritize what feedback gets incorporated into the product roadmap? These get routed directly to the product team.

Feedback 117

Feedback Roadmap ROI Case Study 117

Education Services Group

JANUARY 28, 2022

Let’s just say if you missed our first Customer Success Unlocked webinar of 2022, you’re going to want to keep reading and watch the session on-demand ! The reality, though, is that sure, when you’re making a product roadmap decision, you do need someone who can interpret a customer problem and translate it into the correct product.

Roadmap 52

Roadmap Customer Success Feedback Report 52

ChurnZero

JULY 2, 2020

To understand the why and how behind putting the customer at the center of your business, we hosted a webinar with two founding team members of customer-first organizations: ChurnZero’s Chief Customer Officer Abby Hammer and inSided’s CEO/Co-Founder Robin van Lieshout. If you missed the webinar, you can watch it on demand.

Chief Customer Officer 98

Chief Customer Officer Customer Centricity Effort Score Sports 98

Calabrio

NOVEMBER 1, 2016

Recently, I co-hosted a webinar with Donna Fluss, President of DMG Consulting, titled “Speech Analytics: Best Practices and Pitfalls to Avoid.” This may involve implementing new coaching and training within the contact center, or adjusting product roadmaps to fix a defect or add a feature that customers are requesting.

Analytics 100

Analytics Company Contact Center Return on Investment 100

InMoment XI

OCTOBER 10, 2023

These metrics provide a roadmap for improvement, ensuring businesses remain customer-centric in their approach. Elevate your customer service game today by watching this webinar. With InMoment’s expertise, businesses can measure and enhance their customer service metrics, setting the gold standard in customer experience.

Metrics 195

Metrics Net Promoter Score Customer Service Effort Score 195

ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. No worries on if you missed this webinar (or even if you want to listen to it again), you can view the webinar on-demand here.

Customer Success 66

Customer Success Roadmap How To Effort Score 66

InMoment XI

OCTOBER 24, 2023

By harnessing the power of historical data, predictive analytics crafts narratives of the future, offering businesses a roadmap to navigate the ever-evolving landscape of customer expectations. Watch this insightful webinar to gain more insights and elevate your customer experience game.

Contact Center 195

Contact Center Analytics Multi-Channel Effort Score 195

ClientSuccess

JULY 13, 2022

Always work from a long-term customer roadmap. . Working from a long-term customer roadmap can help the customer see where their relationship with your company is heading with the final goal in mind. What is the point of investing in a product or service if you don’t understand the big picture? Toolkit: How To Build Customer Loyalty.

Loyalty 78

Loyalty Roadmap eBook Customer Retention 78

SuiteCX

DECEMBER 5, 2016

This year we have made continuous learning a key priority and important part of our product development roadmap, coaching tools, and support services. In combination with onsite training, SuiteCX University is available as a webinar, a self-paced classroom, a downloadable PDF/PPT and in video format.

Course 100

Course Roadmap Exercises Training 100

SuiteCX

DECEMBER 5, 2016

This year we have made continuous learning a key priority and important part of our product development roadmap, coaching tools, and support services. In combination with onsite training, SuiteCX University is available as a webinar, a self-paced classroom, a downloadable PDF/PPT and in video format.

Course 100

Course Roadmap Exercises Training 100

ChurnZero

APRIL 22, 2022

Customers love our weekly Fighting Churn newsletter and monthly industry webinar program , not to mention the RYG Customer Success events that include our must-attend annual conference in Washington, D.C. And the ChurnZero Community: a collaborative, member-led space for passionate CS professionals to learn from each other. this October.

Customer Success 98

Customer Success Roadmap Conference Feedback 98

Experience Investigators by 360Connext

JUNE 1, 2015

Did you miss the webinar? Setting goals creates the roadmap to positive gains. Our CEO Jeannie Walters spoke about the importance of establishing core values and communicating them throughout the organization. So I had to snap a picture and share! Sign up for the next one. It’s free!). What’s so great about this? Versatility.

Brands 110

Brands Roadmap Retail Video 110

Gainsight

AUGUST 30, 2019

I encourage you to watch this Gainsight webinar to discover our Phase One findings and dive deeper into the findings I discuss in this article. And here’s the webinar again. The post Is Customer Feedback Really Making It to Your Product Roadmap? I want to be clear that this study is a work in progress.

Roadmap 40

Roadmap Feedback Study Software 40