eglobalis

JANUARY 20, 2025

Schneider Electric demonstrates this by pairing its pricing strategy with ROI calculators that showcase potential savings from its energy solutions. Ensuring 24/7 support through self-service portals or AI agents further reduces friction, enhancing overall satisfaction and loyalty.

B2B 418

B2B Loyalty Loyalty Programs Innovation 418

TechSee

MARCH 7, 2022

Today, digital self-service has become the preference – and the new normal, along with higher expectations and reliance on these channels. The role of technology is more important than ever in improving customer service and operational efficiencies. Download our eBook: What Self Service Will Look Like in 2025 .

Self Service 109

Self Service Examples Customer Service Representative Virtual Agent 109

ECXO

MARCH 6, 2025

While customer delight is the ultimate goal, framing it in terms of ROI and competitive advantage speaks the language of executives and ensures CX strategy gets the necessary support. Self-service portals, mobile apps, and AI-driven chatbots can complement traditional account manager relationships.

B2B 339

B2B Customer Journeys How To Effort Score 339

Blake Morgan

MARCH 4, 2025

For many CX leaders, AI sounds promising, but proving its ROI is the real challenge. To scale without frustrating customers or overloading teams, it turned to AI-powered search and automation for a faster, more efficient self-service experience.

ROI 59

ROI Self Service B2B Travel 59

TechSee

DECEMBER 11, 2024

However, the majority of brands made incremental improvements to their service experiences, integrating more AI into their chatbots and IVRs without yet making the jump to full-on transformation. Many organizations have substantial service and CX practices, with substantial investment and momentum behind incumbent technologies.

Trends 109

Trends Self Service Omni-Channel Social Media 109

InMoment XI

DECEMBER 3, 2024

These activities help realize significant customer experience ROI , motivating organizations to continue evolving. As a result, it’s essential to harness the power of AI to improve customer service. Invest in self-service options like intelligent chatbots for quick issue resolution.

Customer Experience 195

Customer Experience Customer Journeys Competitive Advantage Customer Centricity 195

Inbenta

FEBRUARY 15, 2021

Even though there is no “real” benchmark for automated self-service solutions, we’re going to try to give you some indications of the kind of results you can realistically expect from such solutions. But first, what is customer self-service? Which metrics to measure self-service KPIs? Call deflection rate.

Self Service 99

Self Service Net Promoter Score Chatbots Metrics 99

Eptica

NOVEMBER 27, 2019

Date: Wednesday, November 27, 2019 Author: Pauline Ashenden - Marketing Manager With customers becoming more demanding, can self-service really help? Author: Pauline Ashenden - Marketing Manager Customer service is continually increasing in complexity. for self-service. Published on: November 27, 2019.

Self Service 97

Self Service Knowledge Base Leadership Consumers 97

TechSee

OCTOBER 10, 2024

Whereas basic agentic AI solutions may seem like a quick and easy win, these solutions struggle to deliver scalable automation and sustainable ROI impact. This investment delivered a 24% improvement in their self-service containment rate over their legacy chatbot. This was where they expected to see the BIG ROI.

Self Service 109

Self Service ROI Chatbots Technology 109

TechSee

JUNE 10, 2021

The end-user can easily accomplish these activities in self-service mode or by speaking directly with a remote expert. As the service organization’s visual capabilities become more sophisticated , the number of use cases and resulting ROI increase. Succeed with Self-service.

Self Service 207

Self Service Innovation Analytics Transportation 207

TechSee

FEBRUARY 19, 2019

One of the keys to innovation in this area is self-service technologies that enable customers to quickly and conveniently resolve problems on their own, especially from their mobile devices. Mark your calendars with these “can’t miss” sessions and exhibitors and prepare to witness the future of mobile self-service technology.

Self Service 95

Self Service Innovation Telecommunications Social Media 95

Playvox

JULY 31, 2023

However, some of the quickest ROI can come from the employee self-service (ESS) aspects of a WFM solution. What Is Employee Self-Service? Employee self-service can nurture employee satisfaction and agent performance and promote a motivated and engaged workforce. All that time adds up quickly.

Self Service 85

Self Service Management Contact Center ROI 85

TechSee

DECEMBER 11, 2018

To deliver value in 2019, call center leaders must select a CX initiative that can immediately demonstrate ROI. However, aside from short term ROI, improving your call center customer experience strategy requires careful consideration for the long term as well. Aligning business objectives with contact center performance.

Call Center 182

Call Center Omni-Channel Self Service Strategy 182

Eptica

APRIL 1, 2020

Date: Wednesday, April 1, 2020 Author: Steve Nattress What will customer self-service look like in 2025? Author: Steve Nattress Self - service is already a key part of delivering the customer experience that today’s consumers expect. Published on: April 01, 2020.

Self Service 75

Self Service Knowledge Base ROI Hotels 75

Comm100

OCTOBER 10, 2022

Read the full story: IMAGINiT Technologies hits 1683% ROI with Comm100 Live Chat & Chatbot. Providing a self-service option. The need to provide customers with a self-service option is growing – 70% of customers now expect a company to have a self-service portal or content available.

Chatbots 258

Chatbots Self Service Examples Industry 258

InMoment XI

DECEMBER 1, 2022

The truth is that monitoring services and D.I.Y. approaches aren’t enough for today’s businesses; they cause program stagnation and make meaningful return on investment (ROI) impossible. The Forrester Wave says, “InMoment is a good fit for organizations looking for a ROI-focused technology and services partner.”

Self Service 370

Self Service Analytics ROI Automotive 370

DCX

DECEMBER 31, 2024

Show Me the Money: Proving ROI from Your CX Initiatives You know the drill. Someone in leadership leans in, raises an eyebrow, and hits you with the classic: “What’s the ROI of this?” Let’s talk about why proving ROI feels so painful—and, more importantly, how you can make it easier.

ROI 52

ROI Self Service Leadership Metrics 52

InMoment XI

SEPTEMBER 26, 2024

Why Channel Deflection is Critical to ROI-Fueled CX Every call in your contact center represents a breakdown in your customer journey. Yet, many of these calls could have been deflected through other channels like self-service or automated solutions. Customers don’t want to call; they want quick and easy solutions.

Call Center 195

Call Center Self Service Contact Center ROI 195

TechSee

JULY 18, 2019

Shoddy self-service – call deflection to self-service ensures customers receive the answers they are seeking in the most efficient manner, while reducing the number of inbound calls routed to human agents.

Self Service 207

Self Service Customer Experience How To Contact Center 207

NICE inContact

MARCH 15, 2018

This series has focused on the specific ways to transform your call center with a sound self-service strategy. Follow a timeline that allows you to predict and quantify the ROI your company can achieve for each process you automate. It is important to be clear with customers about what they can accomplish with self-service.

Contact Center 75

Contact Center Self Service Communication Call Center 75

Experience Investigators by 360Connext

FEBRUARY 18, 2025

Related resource: Customer Experience ROI: Tying CX Investments to Business Success Identifying Signs of a CX Problem You can monitor several CX and operational metrics to understand if you have a CX problem. Your team may be able to re-engage lost customers down the road, but its best to keep them happy from Day 1.

Customer Experience 143

Customer Experience How To Self Service Effort Score 143

Kayako

JULY 6, 2017

What is the ROI on having a customer-driven company? The Best Service is No Service. Bill Price and David Jaffe have put together a step-by-step guide to self-service support for your company in their book, The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs.

Self Service 93

Self Service Handbook Customer Service Culture 93

TechSee

OCTOBER 16, 2018

According to a recent survey by TechSee, 76% of customers prefer self-installation for home electronic devices, and visual guidance has emerged as the solution of choice for the majority of customers. Companies have taken notice of consumer preference for self-service. Traditional self service.

Self Service 138

Self Service Wireless Chatbots Video 138

Calabrio

FEBRUARY 28, 2025

With its applications in fueling better self-service, improving agent training, and supporting compliance, theres a variety of ways that voice analytics can deliver contact center ROI. Nearly 7 in 10 saw voice analytics as a source of savings (and more than half thought it would drive greater revenue).

Contact Center 130

Contact Center Analytics Analysis Self Service 130

TechSee

JUNE 9, 2022

Allowing customers the flexibility to digitally self-serve can dramatically increase customer satisfaction, and lower your operating costs. Gartner reports that self-service costs around $0.10 No Vision, No AI, No Service. Use visual data to enhance self-service with context & customization. per contact.

Omni-Channel 145

Omni-Channel Self Service Customer Experience How To 145

TechSee

DECEMBER 21, 2020

Large suppliers may have thousands of field employees that service their customers, ensuring that shelves are appropriately stocked, but companies also pay a premium for shelf space. How AI enables self-service in CPG inventory management. All it takes is a smartphone camera. The job is done, and the shelves are fully stocked.

Self Service 152

Self Service Management Consumers Analytics 152

NICE inContact

JUNE 28, 2019

It’s about knowing what channels your customers need and what type of service they want. Self-service options: 81% of customers want the option of trying self-service before they contact support Personalization: 69% of customers say that personalized customer service influences their loyalty.

Self Service 168

Self Service Contact Center Entertainment Call Center 168

Calabrio

MARCH 4, 2025

Cost Savings + Increased Revenue = Greater ROI While the initial investment in software and implementation might seem daunting, an omnichannel approach to customer service can bring an incredible return on investment. By operating more efficiently and increasing overall productivity , organizations can reduce costs.

Contact Center 130

Contact Center Omni-Channel Contact Center Software Software 130

NICE inContact

AUGUST 2, 2019

By priority, here are 5 key technologies for the future of digital customer service — both in line with technological developments and in terms of growing your business. Most customers expect a self-service option on websites, and they want speed combined with personalization. 1) Live Chat. Now, live chat is a necessity.

Technology 229

Technology Customer Service Omni-Channel Self Service 229

NobelBiz

NOVEMBER 13, 2023

As businesses prioritize customer satisfaction, understanding the nuances of measuring Customer Experience Return on Investment (CX ROI) has emerged as a strategic imperative. The capacity to measure and quantify the return on investment (ROI) of CX initiatives is critical for businesses to thrive.

ROI 111

ROI Net Promoter Score Measurement Customer Experience 111

Calabrio

MARCH 22, 2025

Choose technology vendors that offer efficient implementation and a short time to ROI, as well as ongoing support, training, and tailored innovation. Offer more effective self-service options Oftentimes, the best experiencefor both customers and contact centersis when customers can quickly and easily solve their issues on their own.

Contact Center 130

Contact Center Management Strategy Call Center 130

CloudCherry

FEBRUARY 20, 2019

Can you do it in real time without getting professional services involved? That’s the real test of self-service CX software. It’s reliant on expensive professional services . Including a professional services fee in contracts has become almost standard now. In most cases, your guess is as good as the software’s.

Strategy 273

Strategy CEM Analysis Self Service 273

TechSee

APRIL 26, 2021

Whether it’s improving self-service channels to provide customers with speed and effortless service or building personal connections through assisted channels, making it easy for customers to interact with the company is crucial. Stage 3: Visual Self-Service. Stage 1: Live Visual Assistance.

Contact Center 109

Contact Center Self Service Call Center Multi-Channel 109