ECXO

JUNE 11, 2023

Which metrics should you use to track to measure performance and demonstrate ROI? SNCF – French state-owned railway company SNCF has implemented a mobile app that provides real-time information on train schedules, delays, and cancellations, as well as personalised travel recommendations based on the customer’s preferences.

B2B 390

B2B B2C Touchpoint Customer Journeys 390

Customer Bliss

MAY 23, 2018

She started off doing customer service work for CUC Travel before it became Cendant Travel, and loved the work. to determine their employee ROI. In this episode, Carolyne speaks about the importance of employee experience at Fanatics and how that translates to a better customer experience for dedicated sports fans.

Sports 197

Sports Customer Experience Travel B2C 197

TechSee

FEBRUARY 5, 2019

ROI is fundamental, as C-suite executives at leading service providers demand measurable returns from their outlay. Answering the pressing need for ROI, the do it yourself approach – powered by intelligent virtual assistants – will continue to deflect the need for human interaction, delivering huge cost savings.

Trends 173

Trends Customer Experience Self Service ROI 173

BirdEye

JANUARY 24, 2025

But it’s not just about showcasing your property; social media is now most travelers’ primary source of travel inspiration. According to an American Express study, 75% of travelers turn to social media to research and find inspiration for their next trip, surpassing even recommendations from friends and family.

Social Media 52

Social Media Hotels Strategy Marketing 52

C3Centricity

MARCH 15, 2018

If so, then just follow the steps I detail below and you will soon be doubling, quadrupling, if not 10x the ROI of your data. ” What these three companies demonstrate perfectly is that technology has merely enabled the consumer to get more of what they want, whether that is travel, retail or entertainment. Is this your case?

Data 312

Data Retail Analysis Analytics 312

InMoment XI

SEPTEMBER 1, 2022

You get a greater return on your investment (ROI) from repeat customers than trying to acquire a first-time customer Even though only 12% to 15% of customers are loyal to a single retailer, they represent between 55% to 70% of the retailer’s sales. Why Is Customer Retention Important?

Customer Retention 195

Customer Retention How To Customer Journeys Telecommunications 195

QuestionPro Audience

JULY 26, 2018

It’s a trap to create without some benchmarks or a return-on-investment (ROI). Even the most off-the-wall, imaginative radio ads have a serious ROI that can be keenly measured. Yes, ole Leonardo had very tangible goals. . It doesn’t matter how beautiful the website or email banner might be.

Roadmap 170

Roadmap Advertising ROI Return on Investment 170

Beyond Philosophy

SEPTEMBER 8, 2022

From there, the communication travels to senior management. The post 5 rules for a highly successful customer experience implementation with amazing ROI! It meant getting out with people and working with customers. It also involved communicating with leadership regularly about what the team learned and needed.

Case Study 97

Case Study ROI Study Customer Experience 97

rethinkCX

JANUARY 27, 2025

Ron is a seasoned BPO and customer experience (CX) sales leader with extensive global experience across industries such as retail, travel, healthcare, banking, technology, and gaming. Using data-driven projections and showcasing competitor success stories can demonstrate the ROI of AI investments. Whois Ron Dutta?

Roadmap 52

Roadmap Healthcare Call Center Travel 52

GetFeedback

JANUARY 12, 2020

Because the core value proposition is affordable travel. . Research from McKinsey suggests that the best ROI on CX improvements come from improving the end-to-end journey: . That’s the key to real differentiation and ROI, the goal of senior leaders. . Journey mapping is a great process to really understand your customers.

Customer Journeys 221

Customer Journeys How To Touchpoint Airlines 221

Customer Bliss

MAY 4, 2017

They take companies of all sizes and stages beyond automation to a completely connected spend management solution encompassing travel, expense, invoice, compliance and risk. People travel all the time and need processes for all of it. This is huge in business to business customer experience. Her Initial Steps At Concur.

Leadership 160

Leadership Customer Experience Customer Journeys Net Promoter Score 160

Eptica

APRIL 18, 2018

Date: Wednesday, April 18, 2018 How good is the digital customer experience from travel brands? So, how are UK travel companies doing in terms of online customer experience? Email performance was particularly poor with only two successful answers received by travel brands - and one those took over 7 days.

Travel 49

Travel Brands Airlines Customer Experience 49

ijgolding

SEPTEMBER 24, 2015

Customer Experience Professionals are in constant need of evidence of the ROI of Customer Experience – it is fantastic that KPMG Nunwood are adding even more fuel to the fire! greater revenue growth than the FTSE 100; Financial Services companies, 14.2%; Grocery Retailers, 5.7%; and Hotels & Travel Companies, 5.1%.

Analysis 120

Analysis Omni-Channel Customer Experience Brands 120

Vonage

MAY 8, 2017

Employing remote workers allows your business to become more scalable, as you can expand without the costs of a bigger office and improve efficiency, as less time during the day is wasted traveling. 10 reasons why attending Dreamforce will multiply your ROI. Is it sales or stalking? Is silo mentality hurting your customer experience?

Sales 159

Sales Tips Training Travel 159

CX Journey

MARCH 21, 2018

Be sure to factor in their time, materials, resource, and travel needs and expenses. CAB meetings: be sure to factor in moderator fees, graphic recorder fees (if any), location fees, materials, food and beverages, any travel expenses you might incur yourself or reimburse for attendees, etc.

Customer Journeys 272

Customer Journeys Travel Consulting Customer Experience Professionals 272

C3Centricity

MAY 25, 2020

If so, then just follow the steps I detail below and you will soon be doubling, quadrupling, if not getting 10x the ROI from your data. ” What these three companies demonstrate perfectly is that technology has merely enabled the consumer to get more of what they want, whether that is travel, retail or entertainment.

Technology 304

Technology Analysis Data Consumers 304

SurveySensum

MARCH 12, 2025

They can use cross-tab for survey responses based on: Airport of departure (JFK vs. LAX) Time of day (Morning vs. Evening flights) Cabin class (Economy vs. Business vs. First Class) They discover that JFK morning travelers in Economy experience the longest wait times, while Business passengers enjoy faster check-ins due to dedicated counters.

Analysis 52

Analysis Survey Airlines Net Promoter Score 52

BirdEye

MARCH 27, 2025

A good caption can stop the scroll, spark engagement, and make your content more shareablewhether youre posting a dance video, a funny moment, or a travel clip. Types of TkTok captions for different occasions Travel TikTok captions For wanderlust and adventure enthusiasts: “Explore the world, one step at a time.”

How To 52

How To Social Media Video Travel 52

TechSee

DECEMBER 21, 2020

CPGs need the resources to optimize sales potential, getting maximum return on space to maximize ROI and ensuring optimal positioning to drive sales and remain competitive. For that, they need to have eyes in the store and a focus on the shelves, which can spread those resources very thin.

Self Service 152

Self Service Management Consumers Analytics 152

BirdEye

MARCH 27, 2025

A good caption can stop the scroll, spark engagement, and make your content more shareablewhether youre posting a dance video, a funny moment, or a travel clip. Types of TkTok captions for different occasions Travel TikTok captions For wanderlust and adventure enthusiasts: “Explore the world, one step at a time.”

How To 52

How To Social Media Video Travel 52

Natalie Petouhof

JANUARY 9, 2018

But what I didn’t do is calculate the return on the investment (ROI.) So you might be wondering how did I calculate the ROI of employee development? ” And I saw the ROI. The ROI = Benefit – Cost / Cost x 100 = % Return on the Investment. The slide with the ROI calculation. The Defining Moment.

ROI 51

ROI Management Social Media Leadership 51

Eptica

JUNE 24, 2016

Date: Friday, June 24, 2016 The ROI of improved customer experience. Published on: June 24, 2016. Author: Chris Eideh Businesses understand that improving the customer experience has a direct impact on revenue generation. Happier customers are more loyal, will spend more and recommend your company to their friends. Share this page on: Tweet.

ROI 50

ROI Self Service Customer Experience Airlines 50

NetBase

JULY 3, 2020

In 2019, 47+ million Americans traveled over 50 miles to celebrate with family and friends. billion on Fourth of July food while 47+ million traveled over 50 miles to celebrate the holiday. What travel will look like in Q4, as this is typically the busiest travel season and that’s likely to change a good bit.

Brands 95

Brands Marketing Travel Advertising 95

ShepHyken

DECEMBER 4, 2020

When we refer to investing in the wrong technology, we are talking about technology solutions that are too expensive, have low adoption, and fail to deliver ROI. If this airline has primarily leisure travelers (i.e. families, vacationers, infrequent travelers) the adoption of this technology will likely be low.

Roadmap 113

Roadmap Customer Experience Airlines How To 113

Comm100

JANUARY 11, 2023

Travel: 16%. Lower service costs and substantial ROI. Calculating the exact return on investment for automated customer service can be difficult, but this chatbot ROI calculator can help you understand just how much you could save with a bot. The top markets currently profiting from chatbots include: Real estate: 28%.

Customer Service 246

Customer Service Self Service Chatbots Return on Investment 246

BlueOcean

AUGUST 27, 2020

From your kid’s first day of school to your epic summer travel plans to your favorite team’s season tickets. From the very beginning, strategic partnership consists of tight collaboration, cultural alignment, value beyond the day-to-day ROI, and mutual effort towards improvement and optimization.

Customer Care 156

Customer Care Contact Center Sports Case Study 156

Currency Alliance

JULY 16, 2024

But for a few years now, some travel and most coalition loyalty programs have been experimenting with dynamic values, and the results for improving loyalty ROI and customer engagement are encouraging. Maximizing the gap between these two values is the key to optimizing the effectiveness and ROI of your loyalty program.

ROI 40

ROI Loyalty Loyalty Programs Hotels 40

Thematic

FEBRUARY 24, 2025

Picture this: A leading travel company used Thematic Analysis AI to analyze customer feedback and booking patterns. By integrating AI-driven insights, they developed tailored travel recommendations based on past searches and preferences. How do businesses measure the ROI of customer experience improvements?

Strategy 62

Strategy Customer Experience Social Media Handbook 62

Natalie Petouhof

JANUARY 6, 2017

times more likely to purchase than non-viewers and more than half of the marketing professionals worldwide name video as the type of content with the best ROI. This combination leads to an overall better ROI. Over 100 million hours of video per day are watched on Facebook. Techcrunch ) It is reported that shoppers who view video are 1.81

ROI 40

ROI Video Apparel Advertising 40

Currency Alliance

SEPTEMBER 17, 2019

First up: the travel & hospitality sector. Travel is one of the most venerable loyalty sectors – so it may surprise some that leading brands often approach Currency Alliance, asking for help to find additional loyalty partners. Competition and opportunities have proliferated beyond travel brands’ core markets.

Loyalty Programs 40

Loyalty Programs Travel Loyalty Airlines 40

InMoment XI

APRIL 26, 2022

You may also need to pay for the travel expenses and time of an effective moderator. In addition, this information can actually be usable (with the right analysis) to improve your brand, customer experience, and, ultimately, ROI. The cons of focus groups, though, include the costs of preparing a moderator and participants.

Survey 195

Survey Customer Experience Fashion Groups 195

AWS Machine Learning

SEPTEMBER 8, 2023

Data preprocessing The proposed data preprocessing pipeline includes data standardization , identification of region of interest (ROI) , data augmentation, data segmentation, and finally data labeling. In order to identify the ROI (i.e., The goal of the model is to do a binary classification between the ROI and background images.

ROI 112

ROI Government Comparison Training 112

Inbenta

OCTOBER 20, 2020

Bad word-of-mouth travels fast as dissatisfied customers are eager to share their negative experiences with their social circle. Increase ROI. Last but not least, automating back-end processes thanks to a case management and ticketing system enables companies to assist their agents in being more productive, thus increasing ROI.

Interaction 98

Interaction Self Service How To Social Media 98

Gravy Analytics

AUGUST 27, 2019

Location intelligence naturally increases the CTR and ROI of digital advertising campaigns because it allows companies to create hyper-relevant ads and deliver them to a custom audience they know will be interested in those advertisements. You are providing your audience with information you assume is relevant, but is it? Probably not.

ROI 40

ROI Analytics Tips Data 40

Oracle

MARCH 23, 2018

But now, CPQ solutions have evolved to become easy to use, easy to implement, and instrumental in achieving high levels of productivity and ROI. Today’s CPQ market consists of companies in various industries such as insurance, automotive, travel, and financial services, who use the tool to achieve high levels of ROI.

Automotive 97

Automotive ROI Software System 97

Alliance by IFS

APRIL 25, 2019

In the long-term, it can provide recurring return on investment (ROI) both through reducing costs and by enabling the FSO to grow top-line revenues. Astea shares with you our newest whitepaper “CFO’s Guide to Field Service Management Software” to demonstrate how an FSM solution can provide long-term ROI through these key means.

Software 92

Software Return on Investment Self Service ROI 92

Gainsight

SEPTEMBER 8, 2021

Thankfully, the ROI calculation for CS Ops is simple: If you were to improve your retention by 5%, your expansion by 5%, or your account coverage ratios by 5%, how much would you earn or save? It’s also common for CS to get prioritized behind teams that have more time-testing and common-knowledge ROI than CS does. What will CS Ops do?

Marketing 105

Marketing ROI Leadership Analysis 105