InMoment XI
AUGUST 18, 2022
More than ever before, proving the ROI of customer experience is absolutely vital. To reach the goal of a truly effective, ROI-focused CX program, we cycle our customers through our five step framework. A Common CX ROI Misperception. 3 Keys to Prove the ROI of Customer Experience. Those steps are: Design.
InMoment XI
NOVEMBER 2, 2022
If you’re like the majority of CX practitioners (CX Network’s “Global State of CX” report shows that it is the second highest concern for CX practitioners), you likely have quite a few ROI questions. Your Top 3 ROI Questions. In order to showcase the ROI of your CX program, there are going to be calculations involved.
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InMoment XI
DECEMBER 30, 2021
It’s fair to say that we all learned a few crucial lessons within the past year(s) about the shift in customer expectations and needs—and we’ve strived to put our learnings into a few CX strategy webinars. Watch the webinar to get the full inside scoop! Find out the other secrets to winning these moments when you watch the webinar!
InMoment XI
JULY 4, 2022
And due to these conditions, businesses need to justify the return on investment (ROI) for every initiative—including their customer experience (CX) program. The key to facing these challenges is to build an ROI-focused customer experience from the ground up (and not as an afterthought). 4 Keys to an ROI-Focused CX Program.
Speaker: Jennifer Hodroge, Omni-Channel Strategic Leader, Forrester CX Certified
In this new webinar with expert Jennifer Hodroge, we’ll explore how to leverage insights and customer journey mapping to build personalization strategies that deliver real impact. Save your seat today! 📆 February 27th, 2025 at 9:30 AM PST, 12:30 PM EST, 5:30 PM GMT
GetFeedback
JULY 19, 2019
There is greater ROI when the holistic customer journey is the focus. In this article, I’ve talked about the fact that marketers feel overwhelmed by how much data is available to them, thus making ROI—or the path to ROI—a muddied one. Improving customer experience is what leads to ROI. How your CX vision impacts ROI.
CloudCherry
SEPTEMBER 19, 2018
Most, however, struggle to see the results they’re looking for to back up the investment, which leaves stakeholders wondering if one can actually measure the ROI of a CEM program. To accurately measure your CEM’s ROI, you need to pay close attention to key metrics that will determine the outcome of any customer experience initiative.
Speaker: Gary Davis, SmartAction CEO
Join us for this webinar as Gary Davis, SmartAction CEO, shares insights and best practices for implementing AI virtual agents in the contact center. The potential ROI when conversational automation is done right. How automating a customer service call isn’t as simple as using a script from a human interaction.
Speaker: John Joba and David Robbins
In this webinar, we will equip you with three models that can be implemented at any stage of CX maturity to link program spend directly to your organizations key financial outcomes: Leverage external information and analyze “back of the envelope” calculations when financial data such as customer spend is in short supply.
Speaker: Sofia Burton & Tiffany O'Malley from SmartAction
In this webinar, our leading experts will walk you through step-by-step to build an ROI for conversational AI by: Showcasing how to create a symbiotic relationship between virtual agent and human agent. To convince stakeholders, one must develop a business case for conversational AI in the first place.
Speaker: Elissa Riddell, Justin Knowles, Melissa Maki, Ami Iceman-Haueter
In this webinar, you’ll hear from three financial institution leaders about how they’ve pivoted to provide an omnichannel experience to their customers and members, and their lessons learned. This is an exclusive webinar you won't want to miss! Benchmarking data to measure successes (and failures). Suggestions and ideas for 2022.
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
Join this webinar with TechStyle Fashion Group, who recession-proofed their contact center with personalized and frictionless experiences to customers who prefer self-service. In this webinar, Brian and Aarde will: Identify telephony interactions and volumes that meet thresholds for change. Sketch a back-of-the-napkin ROI in minutes.
Speaker: Brian Morin, CMO, Mark Landry, VP Product, Marilyn Cassedy, Director of Customer Success, SmartAction
Having a keen awareness of where or how AI fits in your contact center for a great CX and ROI begins with understanding how to broadly classify your interactions. In this webinar, you will learn: How to categorize interactions for AI applicability. If it fits into one of these 5 categories, a live human agent should never handle it.
Speaker: Evelyn Chou
🤔 This webinar brings together expert insights to break down the complexities of BI solution vetting. 📅 November 7, 2024 at 11:00 am PT, 2:00 pm ET, 7:00 pm GMT Use this publication’s webinars to earn professional development hours! Register to save your seat!
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
In this exclusive webinar, Diane Magers will guide you through the journey of aligning your customer and employee experience strategy with financial success. To gain buy-in from the C-Suite and key stakeholders, it’s crucial to illustrate how Experience Management translates into clear, measurable business results. Register today!
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