ECXO

NOVEMBER 26, 2024

This reduces the need for exceptional sales staff to convince customers and provides a unique, self-service experience. The Rise of Self-Service Options Empowering customers with self-service options like detailed FAQs, video tutorials, and community forums can alleviate the pressure on customer service teams.

Self Service 334

Self Service Culture Training Analytics 334

ShepHyken

MARCH 26, 2021

This week we feature an article from Victor Blasco , CEO of Yum Yum Videos. He writes about how creating a company culture video helps your business to build stronger relationships with your customers. To produce any company story video worth watching, you first need to define your company values.

Video 150

Video Culture Company How To 150

Uniphore

JANUARY 4, 2022

At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. As CRO, he leads several global functions including worldwide sales, sales development, revenue operations, and global partnerships and alliances. U-Self Serve.

Contact Center 317

Contact Center Multi-Channel Innovation Customer Retention 317

Experience Investigators by 360Connext

JANUARY 10, 2023

Sales are up thanks to referrals and positive word-of-mouth marketing. It’s my sincere goal that these concepts – along with the videos and additional resources provided in this article – can serve as a springboard to your Customer Experience success. What did that plan look like? Of course you are.

Customer Journeys 143

Customer Journeys Resources Video Strategy 143

Lumoa

MARCH 9, 2023

The release of the “ How It’s Made ” videos is a perfect example of this. The videos provide customers with a behind-the-scenes look at the sourcing and manufacturing process of Lush’s products, giving them a sense of transparency and openness that is rare in the beauty industry.

Customer Experience 397

Customer Experience Social Media Customers Video 397

AWS Machine Learning

JULY 15, 2024

Video dubbing, or content localization, is the process of replacing the original spoken language in a video with another language while synchronizing audio and video. Video dubbing has emerged as a key tool in breaking down linguistic barriers, enhancing viewer engagement, and expanding market reach. Here’s an example.

Video 124

Video Entertainment e-support Innovation 124

InMoment XI

OCTOBER 25, 2024

These improvements drive sales and revenue. To showcase your strengths, highlight real experiences from happy diners through written testimonials, video reviews, or social media shoutouts. You can use the information to increase your influence, outrank competitors, and create relevant Google posts to drive organic sales.

Feedback 195

Feedback Management Social Media ROI 195

eglobalis

SEPTEMBER 28, 2024

They are more focused on making sales than nurturing long-term relationships, a strategy that could lead to declining trust and customer loss in the long run. They were able to deliver a car within two weeks, and the initial sales experience was positive.

Automotive 472

Automotive Loyalty System Return on Investment 472

InMoment XI

JULY 13, 2022

Feed this data back into your product roadmap and to your sales team. Meanwhile, it also gives your sales team some leeway on what they can offer in response to these criticisms to overcome them at the point of sale or renewal. It’s an extra handy thing to add to their sales playbook.

Net Promoter Score 368

Net Promoter Score Customer Retention Effort Score NPS 368

Customer Bliss

OCTOBER 30, 2018

In my new Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother?

Case Study 256

Case Study Study Hotels Chief Customer Officer 256

ECXO

DECEMBER 4, 2024

In contrast, customer success in manufacturing leans heavily on relationship-building, product reliability, and post-sales support. In contrast, manufacturing companies are more transactional, focusing on individual sales. Their success is measured in terms of repeat business, customer referrals, and overall customer satisfaction.

Customer Success 156

Customer Success Strategy e-support Customer Satisfaction 156

TechSee

FEBRUARY 19, 2025

This unlocks superior QoI (Quality of Install) and CPE-agnostic solutions for customers, remote agents, remote sales and field technicians. She works from her 3,000-square-foot suburban home two days a week and has three energetic kids who enjoy gaming and streaming video. Jen is a working mom in her late 30s.

Connections 109

Connections Consulting CRM Video 109

Comm100

JANUARY 21, 2021

From here, they connect with an agent and exchange typed messages (and even talk over audio and video chat, but we’ll get on to this later on). Live chat is typically used by sales, marketing, and customer support. Increase sales. Live chat doesn’t just help increase sales. Audio & Video chat.

Video 246

Video Social Media Software Knowledge Base 246

Steve DiGioia

AUGUST 31, 2020

I can do without the kissing-up just for him to make the sale. I can do without people who send a sales pitch immediately after connecting with you on LinkedIn. I can do without people who make videos while sitting in their car. How the heck does he know “my style”? I can do without these things too….

Sales 246

Sales Video Course Connections 246

Integrity Solutions

SEPTEMBER 23, 2024

Sales enablement has become an integral component of the modern sales organization, yet there is still confusion around what sales enablement actually is and, crucially, how to really make it deliver results for your salespeople and your business. This is not unlike the situation many sales leaders are finding themselves in.

Sales 101

Sales Strategy How To Telecommunications 101

Customer Bliss

SEPTEMBER 25, 2018

In my new Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. The following is a lightly edited transcript of the video below. If Sales is Your Power Core, Have You Created a Defector Pipeline? Want to get these videos delivered straight to you? CX Click To Tweet.

Chief Customer Officer 216

Chief Customer Officer Company Insurance Video 216

BirdEye

SEPTEMBER 15, 2023

Sales is one of the most important functions in every organization – it defines your growth and business success. Anything you can do to bring efficiency and agility to this function, you must embrace it, and that begins with using AI in sales processes. Table of contents What is AI in sales? Why do we need AI in sales?

Sales 111

Sales Chatbots Trends Report 111

Comm100

FEBRUARY 9, 2021

From sales and lead generation, to engagement and loyalty, live chat is an incredibly flexible tool. Dawson College – Hosting a virtual open house with live chat & video engagement. As a browser-based solution, students could launch the video with a click of a button – no downloads, plug-ins, or special apps required.

Examples 210

Examples Industry e-support Abandon Rate 210

AWS Machine Learning

DECEMBER 13, 2024

As part of Amazon, Twitch advertising is handled by the ad sales organization at Amazon. New ad products across diverse markets involve a complex web of announcements, training, and documentation, making it difficult for sales teams to find precise information quickly. Twitch Premium Video is a premier Twitch ad product in which.

Sales 99

Sales Knowledge Base Advertising Video 99

Storyminers

DECEMBER 7, 2020

In “ What We Say And How We Say It Matters More Than Ever ” (and in the accompanying video), you’ll learn about how to frame communications, not as a chore or a pattern. No, that value doesn’t refer to cash or a sale. Instead, we’ll remind you how to communicate in profoundly human terms.

Communication 223

Communication Video Groups Sales 223

TechSee

MARCH 11, 2025

Business Value: Revenue & Subscriber Growth – AI enables service-drive smarter sales by recommending upgrades and cross-sell opportunities at the right moment. Reduce Fiction with Visual AI for Troubleshooting – AI-driven image and video analysis helps agents diagnose issues remotely.

Customer Service 109

Customer Service Self Service Knowledge Base CRM 109

Kerry Bodine

APRIL 25, 2019

Previously, Jade spent seven years at Cydcor, a global leader in outsourced sales and marketing, as a business process analyst and IT project manager. Jade’s passion for delighting customers dates back to her high school years, when she worked at Blockbuster Video.

Consulting 229

Consulting Video Course System 229

ShepHyken

DECEMBER 24, 2024

As I considered my answers, I realized that the subscribers to my newsletter and videos would also enjoy them. Thats sales and service combined! Luke Jamieson, a customer experience (CX) thought leader in Australia, asked me to answer 20 customer experience questions in a lightning round style for one of his projects. There you go.

Customer Experience 91

Customer Experience Sports Customer Service Training Video 91

Experience Investigators by 360Connext

OCTOBER 3, 2023

Audio Analysis for CX Audio analysis capabilities take the benefits of text analysis and apply them to verbal communication, making them a powerful tool for contact center and sales teams. These tools can also work during video calls with customers! AI has evolved to identify emotional cues during customer conversations.

Feedback 270

Feedback How To Social Media Analysis 270

ECXO

FEBRUARY 26, 2024

In the context of customer decisions, they can be used to encourage positive behaviors, increase customer engagement, boost sales, and even foster customer loyalty. When it comes to the world of marketing and sales, understanding the psychology of your customers is paramount to influencing their buying behavior.

Sales 345

Sales Customers Social Media Examples 345

AWS Machine Learning

MARCH 19, 2025

Katya Dunets, the AWS Lead Sales Engineer for Adastra noted, Adastra stands at the forefront of technological innovation, specializing in artificial intelligence, data, cloud, digital, and governance services. AllCloud is a cloud solutions provider specializing in cloud stack, infrastructure, platform, and Software-as-a-Service.

Innovation 104

Innovation Knowledge Base Government Wait Times 104

InMoment XI

NOVEMBER 14, 2024

These recommendations cover optimal hashtags, video effects, and posting times for engagement. These conversations could include comments, video reviews, or threads. Tracking metrics like customer growth, regional sales, and conversion rate helps you confirm the value of your social media strategy.

Tools 195

Tools Social Media Customer Experience Analysis 195

Customer Bliss

MARCH 5, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother?

Innovation 221

Innovation Loyalty Chief Customer Officer Hospitality 221

SurveySparrow

MARCH 19, 2024

If you’re looking for a video marketing guide , you’re not the only one. There are still some brands that haven’t gotten on board with video marketing – despite knowing its value – and the ones who have been are looking to build a more robust commercial video strategy. Google also prioritizes video content.

Video 95

Video Strategy Marketing Social Media 95

Comm100

MAY 20, 2022

Clicking this button opens a chat window connecting visitors instantly with an agent for support, sales, technical help, or anything else they might need assistance with. . Video and voice chat. Audio or video connection helps to humanize the conversation in ways that text chat alone isn’t always capable of.

Software 242

Software Wait Times Multi-Channel Consumers 242

Comm100

JANUARY 25, 2022

One of these essential live chat technologies in a support or sales environment is co-browsing. Another important feature that live chat provides is audio and video chat. With customer needs now more diverse than ever, your live chat platform should provide alternative ways to connect with customers to solve their problems.

How To 246

How To Chatbots Omni-Channel Social Media 246

BirdEye

NOVEMBER 7, 2023

Do you know what’s the one thing that is crucial in getting more sales? Car sales emails are a crucial part of that effective communication strategy. Car sales emails are a crucial part of that effective communication strategy. These emails are strategically crafted to engage potential customers, nurture leads, and drive sales.

Sales 115

Sales Automotive Tips Advertising 115

Calabrio

MARCH 4, 2025

Find out what it takes to deliver winning service and sales experiences across channelsincluding the best omnichannel contact center software options to support your efforts in 2025. And why is it so critical to customer service and the all-important hub that is the omnichannel contact center?

Contact Center 130

Contact Center Omni-Channel Contact Center Software Software 130

ShepHyken

APRIL 6, 2025

The brand designs these interactions to improve customer satisfaction, drive sales, reduce churn or enhance brand loyalty. The brand designs these interactions to improve customer satisfaction, drive sales, reduce churn, or enhance brand loyalty. Enjoy the video! Thats a BIG difference!

Customer Service 70

Customer Service Self Service Trends B2C 70

Comm100

MARCH 6, 2024

Sales By addressing customer queries and concerns in real-time, live chat can positively influence purchasing decisions, leading to increased sales and conversion rates. If this is a concern for you, then adopt a live chat solution that offers integrated audio and video chat.

Abandon Rate 277

Abandon Rate Chatbots Customer Service Representative Knowledge Base 277

Customer Bliss

MARCH 12, 2020

That’s why you must get the CEO, the CMO, the sales guy, and definitely the CFO at the table so they have a voice in building this metric with you. Click here for videos and to download the worksheets. Unite Your Team with this Board-Level Metric. My mantra about this measurement process is: clunky is good.

Measurement 289

Measurement Chief Customer Officer Metrics Video 289

TechSee

JUNE 16, 2022

In his videos, I keep people updated about the latest trends in customer experience, customer service and customer centricity. Over 1,000,000 people have taken one of his video-based training courses on LinkedIn Learning. He has over 20 years of customer service, sales and management experience, with a laser focus on contact centers.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251