Customer Bliss

APRIL 11, 2017

The first thing Brian looked at was pre-existing data on what seemed to matter to customers in the wireless industry. They’d want to know what was happening in sales, marketing, leads. Brian was initially reporting to Bob Johnson ( who also left Sprint in 2016 ) in a department with several billion under budget.

NPS 163

NPS Net Promoter Score Wireless Call Center 163

TechSee

APRIL 10, 2019

A company-wide customer-centric culture essentially places the customer at the heart of the organization, ensuring a positive experience both pre-sale and post-sale. Power’s Highest in Customer Service among Full-Service Wireless Providers twice in a row. BT – Customer-centric culture. Well, T-Mobile was awarded J.D.

Customer Experience 154

Customer Experience Strategy Customer Centricity Omni-Channel 154

Magellan Solutions

MARCH 11, 2020

Companies that outsource sales have shown resilience because of it. Among these services, outsourcing sales and marketing operations is very popular. Meanwhile, outsourced sales agents can streamline sales operations and foster sales growth. Companies That Outsource Sales. Eventbrite.

Sales 52

Sales Company Wireless Telecommunications 52

Vonage

OCTOBER 22, 2015

A high proportion of businesses use their website’s homepage solely as a sales and marketing tool. Wireless and mobile. So, which technologies can improve customer engagement and experience? Here are the seven tools which John highlights in our webinar: Your website.

Technology 120

Technology Customer Service Gamification Wireless 120

TechSee

FEBRUARY 14, 2022

The next generation of wireless technology – 5G – promises to impact our lives by delivering a network that is 100 times faster than smartphone cellular connections and ten times faster than the speediest home broadband service. Extensive Training. Deploying an extensive 5G network is a huge undertaking. Scarcity of Skilled Technicians.

Technology 109

Technology Self Service Wireless Telecommunications 109

Storyminers

JULY 7, 2020

Unlike ‘sales’ or ‘staff reductions’, the returns don’t come instantly. Also, they become part of the brand promise, so removing them angers customers. Great design. CX solutions need to be designed on purpose to turn heads, touch hearts, and make money. It takes some time to roll out great designs and for customers to react to them.

Contact Center 147

Contact Center Customer Expectations Management Wireless 147

CX Accelerator

APRIL 11, 2018

Karin Hurt is CEO of Let's Grow Leaders and a former Verizon Wireless executive. While Customer Service is his primary expertise, Nate is able to leverage experience in professional services, marketing, and sales to connect dots and solve the big problems. Karin was named on Inc.'s Nate Brown is the Co-founder of CX Accelerator.

Customer Experience 140

Customer Experience Effort Score Exercises Wireless 140

TechSee

MAY 24, 2021

Security firms can use visual assistance to guide the customer across every touchpoint, from sales, onboarding, unboxing, setup, and troubleshooting to operational guidance, maintenance, and repair. By the end of 2022, 3G wireless technology is set to become obsolete as manufacturers and MNOs shift towards 4G LTE and 5G.

Self Service 124

Self Service Contact Center Wireless Video 124

Oracle

JULY 14, 2020

A contactless payment is a payment transaction that doesn’t require physical contact between a consumer’s payment device and a point-of-sale (POS) terminal. The consumer holds a payment device (e.g. a mobile device) close to a POS terminal and payment account information is transmitted wirelessly.

Trends 111

Trends Customer Experience Wireless Consumers 111

Magellan Solutions

APRIL 16, 2020

It also has several sales partners all over the world. Microsoft contracts part of their operations to sales companies based in the US. For their international operations, they outsourced sales teams who are natives to the location. Almost all P&G brands are known to outsource part of their operations, including sales.

Company 82

Company Telecommunications Wireless Automotive 82

DCX

FEBRUARY 9, 2025

A CX Leader’s Guide to Organizational Buy-In is your playbook for ensuring that every department—customer service, sales, product, tech, finance, HR, and beyond—puts customers at the center of everything it does. Helium Mobile is flipping the wireless industry upside down.

Touchpoint 52

Touchpoint Self Service Multi-Channel Healthcare 52

Oracle

JULY 16, 2020

Sales information and similar data are all available from a company’s ERP, CRM, and similar systems. For example, a person might be ordering a type of wireless device for their home. Public data may show signal issues in the customer’s area.

Data 83

Data Wireless Government Transportation 83

Magellan Solutions

MAY 3, 2022

To resolve this concern, many businesses opt to call center outsourcing — the process of subcontracting customer care services , sales/telemarketing functions , and market research to a service vendor. Through this, SoftBank expected to enhance sales and marketing efficiency, improve productivity, and increase sales. Telefónica.

Call Center 81

Call Center Company Telecommunications Banking 81

Michel Falcon Experience

JANUARY 10, 2019

I’ve trained hundreds of people on these customer personality types, such as customer service team members from Verizon Wireless and sales professionals from Lexus. Eventually, I created something I now refer to as The 3 Common Customer Personality Types. The Director Style Personality Type. Let’s pretend James Bond was your customer.

Training 151

Training Customer Service How To Employee Engagement 151

Talkdesk

APRIL 7, 2020

Talkdesk Mobile Agent : Enables service agents and sales representatives to handle inbound and outbound calls virtually anytime, anywhere from their mobile devices. Some of his clients include American Express, Johns Hopkins Medicine and Verizon Wireless.

Customer Service 81

Customer Service Contact Center Wireless Leadership 81

SuiteCX

JANUARY 19, 2015

Your investment in CX must link directly to key business results • Have a clear story line that arDculates the criDcal business results to how the new/improved processes, capabiliDes and customer centricity will deliver your business enhanced performance.

Customer Journeys 100

Customer Journeys CRM Leadership Customer Centricity 100

ShepHyken

JUNE 2, 2017

This helps… but it only adds to the scope and complexity of the service role, and can really blur the lines between business functions like sales and marketing. Sprint Wireless overhauled their customer care program, providing their call-center agents with real-time recommendations to improve retention.

Examples 75

Examples Self Service Wireless Call Center 75

CSM Magazine

MAY 17, 2024

A business can offer promotional products to customers or other parties to expand brand awareness, bolster customer loyalty and increase sales. Since startups are often centered around innovation, tech gadgets such as wireless earbuds and wireless phone chargers may be a good fit.

Industry 52

Industry Apparel Automotive Wireless 52

Chadwick Martin Bailey

JUNE 28, 2019

In the auto-industry, it’s self-driving cars, electric cars, and online car sales. When I was at T-Mobile, it was delightful to shake up the wireless industry and win customers with no contracts and installment plans. One of my favorite disruptors is new technology. Sometimes your boss or another executive asks for a new segmentation.

Wireless 55

Wireless Entertainment Financial Leadership 55

Alliance by IFS

DECEMBER 10, 2018

. “Astea has distinguished itself in a crowded field by its accomplishments on a number of simultaneous fronts,” said Frost & Sullivan’s Industry Director, Mobile & Wireless Communications, Jeanine Sterling. The results for field service organizations are quicker trouble resolution, happier customers, and even increased sales.”.

Management 83

Management Company Self Service Wireless 83

Feedback

DECEMBER 7, 2016

It is not about the best price, sale season, or politeness. Long gone are the days of waiting for black Friday or holiday sales only. While I researched many stores and products, I ended up going back to the one that took care of a problem when we bought a new wireless router a few years ago.

Customer Experience Management 100

Customer Experience Management Software Customer Experience Management 100

Education Services Group

JULY 22, 2021

Added two net new clients through outside sales & marketing efforts. Total Q2 earnings increased substantially year-over-year by driving incremental profitability on a larger sales base. Wireless networking global leader. Increased Q2 cross-sell/up-sell revenue on behalf of ESG clients by 63% year-over-year.

Customer Success 52

Customer Success Wireless Contact Center Software Consulting 52

PeopleMetrics

DECEMBER 19, 2014

Here are some other examples of triggered data collection: One of our clients—a wireless provider—invites feedback from customers after meaningful interactions, such as visits to a retail store or calls into the contact center. That leads to learning why customers choose to promote brands, and what is interfering with positive experiences?

Data 83

Data How To Net Promoter Score Wireless 83

C Space

APRIL 28, 2020

million in sales when it reopened this weekend. The sales figure has been said to be due to “revenge buying” – a phrase first coined in the 1980s to describe the pent up demand for foreign products that had been denied to China’s citizens when the nation was closed off to the outside world.

Brands 52

Brands Wireless Social Media Sales 52

Tricia Morris

OCTOBER 19, 2015

CRMUG Summit 2015 landed record-setting attendance numbers recently with Microsoft Dynamics CRM users across sales, marketing and service converging to share use cases, tips and successes in their areas of expertise. Read more about the success nTelos Wireless has realized in customer service here. Service is a Growing CRM Investment.

Self Service 40

Self Service Wireless Customer Service CRM 40

BirdEye

DECEMBER 29, 2021

Wireless card reader. then you’ll want to look into accepting credit cards using a wireless credit card machine. More businesses will use wireless credit card terminals. As more consumers use contactless payment methods, businesses will align their shopping experience with wireless POS technology. According to IBM’s U.S

Wireless 52

Wireless Banking Study Consumers 52

BirdEye

DECEMBER 29, 2021

Wireless card reader. then you’ll want to look into accepting credit cards using a wireless credit card machine. More businesses will use wireless credit card terminals. As more consumers use contactless payment methods, businesses will align their shopping experience with wireless POS technology. According to IBM’s U.S

Wireless 52

Wireless Banking Study Consumers 52

Forrester's Customer Insights

NOVEMBER 11, 2020

Over the last decade and a half, networking vendors have been using various methods to bundle wired, wireless, voice over IP, and security products into a solution sale. These companies tried various combinations of routers, wide area network (WAN) optimization, security, Wi-Fi, switching, and voice over IP (VoIP).

Wireless 39

Wireless Sales Company Innovation 39

Education Services Group

OCTOBER 29, 2021

Added two net new clients through outside sales & marketing efforts. Wireless networking global leader. ESG continued to experience exponential growth in the third quarter, both in new logo acquisition and expansion with existing customers, breaking revenue records in three quarters that were set in the previous full year.

Wireless 52

Wireless Consulting Customer Success Technology 52

Michel Falcon Experience

APRIL 3, 2019

I’ve leveraged my customer experience strategies and shared them with companies like CenturyLink, Alfa Romeo, Verizon Wireless, and dozens of others. Perhaps you’re going to want to separate your sales, marketing team, or customer service team. They’re working for me and I guarantee they will work for you as well.

Customer Journeys 94

Customer Journeys Case Study Study Customer Experience 94

CSM Magazine

JUNE 22, 2020

Business Insider predicted that by 2020, mobile ordering will become a $38 billion industry and will account for 11 percent of total quick-service restaurant sales. Bluetooth headsets are wireless and retain a longer charge, while a high-quality drive-through speaker system lets employees hear customers’ orders more clearly.

Technology 52

Technology Self Service Wireless Software 52

Brandwatch CX

FEBRUARY 23, 2024

2/ Generate Prospects and Drive Sales Most analytics tools will suggest companies to first listen to branded conversation, but many B2B companies don’t have a strong brand presence to listen to in the first place. They can then contact these people/companies and attempt to nurture them into sales. In fact, it can be quite the opposite.

B2B 59

B2B Brands Social Media Wireless 59

Pointillist

SEPTEMBER 10, 2020

Behemoths like Amazon and Netflix have transformed consumer expectations and influenced the experiences consumers demand from their banks, cable and wireless companies, and even health insurers. Unfortunately, many enterprises under deliver.

Customer Journeys 128

Customer Journeys Touchpoint Net Promoter Score Customers 128

Oracle

NOVEMBER 7, 2018

This year at Cable Tec, the flora and fauna has expanded to wireless access networks, wireless access technologies, internet of things (IoT), digitizing the customer experience, virtualization and cloud, operational transformation, video services, and security. [link] #cabletecexpo pic.twitter.com/xqBQOiTZwS.

Telecommunications 40

Telecommunications Wireless Transportation Roadmap 40

CSM Magazine

FEBRUARY 24, 2021

MetTel , a digital transformation and communications leader, has announced that its employees have won two Stevie® Awards for Customer Service & Call Center Individual Categories in the 15th annual Stevie Awards for Sales & Customer Service. This is the seventh consecutive year MetTel has won Stevie Awards for Customer Service.

Customer Service 52

Customer Service Government Wireless Contact Center 52

Alliance by IFS

FEBRUARY 3, 2016

Service is now seen as a valuable source of revenue, customer goodwill, and new sales opportunities. Older solutions also don’t take advantage of the advances in modern mobile devices, including more intuitive user interfaces, complementary apps, and more robust wireless connectivity and built-in GPS support.

Wireless 50

Wireless Software Technology Meeting 50

Interactions

JANUARY 23, 2019

Combine this dissatisfaction with the fact that customers have more choice than ever when it comes to these services, and it becomes easy to see why churn rates for cable providers (30%) and wireless providers (21%) are so high. The agent has to enter into a stressful situation with a full call queue and a quota of sales to hit.

Wireless 48

Wireless Self Service Call Center Call Center Experience 48