Lumoa

NOVEMBER 8, 2017

We recently talked about this topic in a breakfast seminar hosted by Sininen Meteoriitti. This way the results are always relevant for the businesses we work with, but the modern technologies help us in increasing the efficiency and reducing cost level.

Feedback 275

Feedback Net Promoter Score Analytics Metrics 275

CSM Magazine

OCTOBER 30, 2024

How to do it: Attend training sessions: Take advantage of workshops and seminars. Continuously Improve Your Skills Why it matters: Ongoing development keeps your skills sharp and relevant. Seek feedback: Ask for constructive criticism from supervisors and peers.

Tips 52

Tips Customer Service Customer Experience CRM 52

CSM Magazine

AUGUST 8, 2023

One great way you can support this effort is by organizing educational seminars with expert Medicare brokers like Medigap Seminars. Consider hosting seminars or workshops with medical package experts to help further explain the choices available.

Insurance 52

Insurance How To Entertainment Communication 52

Experience Investigators by 360Connext

MAY 19, 2020

It’s not enough to say you allow for two seminars a year. This means leading book clubs focused on fun fiction, travel seminars, and photography walks! As you examine your employee experience, look for ways that learning goals are explicitly spelled out. Be clear: What is the employee expected to learn? Encourage lifelong learning.

Connections 143

Connections Gamification Employee Experience Touchpoint 143

Comm100

JUNE 6, 2023

Colleges should promote mental health awareness on campus by organizing workshops, seminars, and campaigns to educate students, faculty, and staff about mental health issues, their signs, and the resources that are available to them should they need it. It’s also important to reduce the stigma around the topic.

How To 130

How To Resources Training Wait Times 130

CX Accelerator

OCTOBER 26, 2019

I recently attended a seminar where Dever explained that customers who have emotional affinity with a product or brand consider that product or brand essential to their daily lives. In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123.

Customer Service 182

Customer Service Video Travel Customers 182

CX Accelerator

OCTOBER 26, 2019

I recently attended a seminar where Dever explained that customers who have emotional affinity with a product or brand consider that product or brand essential to their daily lives. In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123.

Customer Service 182

Customer Service Video Travel Customers 182

CSM Magazine

OCTOBER 13, 2022

Service Quality Institute has a program called Coaching for Success that is available online (when you have managers at remote locations), in-house seminars, and products you can skilfully implement on-site with your own trainers. Their verbal communication skills are weak. Employees like Scott need to be rewarded, recognized, and valued.

Customer Service 105

Customer Service Healthcare Travel Consulting 105

CSM Magazine

SEPTEMBER 13, 2024

Workshops and Seminars : These offer opportunities for interactive learning and networking. Choose the Right Training Methods Different training methods suit different learning styles and objectives. Some of the most effective methods include: On-the-Job Training : Employees learn by doing, under the guidance of experienced mentors.

Training 52

Training Measurement Metrics Customer Satisfaction 52

ECXO

JULY 16, 2024

Education and Awareness: Conducting workshops and seminars on the importance of sleep and offering tips on good sleep hygiene can empower employees to make healthier choices. Creating a Sleep-Friendly Work Culture Flexible Work Hours: Allowing flexible work hours can help employees manage their time better, ensuring they get adequate rest.

Customer Experience 337

Customer Experience Policies Culture Innovation 337

Customer Bliss

MAY 31, 2018

During this time, Antonio and his team crafted internal seminars and workshops based on 3 messages : What is customer experience? In addition to hosting seminars and workshops, Antonio spent time on the front lines seeing for himself what was a part of the problem. Why is it important? What are the benefits it will bring us?

B2B 107

B2B Industry Leadership Conference 107

NetBase

FEBRUARY 3, 2020

Our World Tour seminar series is off and running, and we’re excited to share a bit about it – and invite you to join us at an upcoming complementary session. The seminars showcase the many ways businesses can work with these contextualized insights to reveal trends captured from all forms of structured and unstructured data.

Social Media 64

Social Media Analytics Consumers B2B 64

AskNicely

AUGUST 1, 2018

Your boss and your boss’s boss just came from a seminar on Net Promoter Score (NPS) and want you to implement an NPS program this week. You want to show them that not only are you on top of their request, but you can give them the results they are looking for — customer retention and growth.

NPS 150

NPS Net Promoter Score Tips Customer Retention 150

COPC

MAY 2, 2019

s first China client seminar of 2019 was held on April 12 in Beijing, attracting participants from various industries including financial services, technology, utilities, outsourcing and many others. This Beijing seminar is the first in a series planned for China throughout 2019. The post COPC Inc.

Net Promoter Score 8

Net Promoter Score Contact Center Effort Score Metrics 8

Magellan Solutions

AUGUST 16, 2023

You can ask them to sign up for newsletters to tell them about the latest offers and free seminars or events organized by your business. Connect with customers Constant customer communication is one good way to build customer loyalty and care. Use your in-house or outsourced customer call center to reach out to them more quickly.

Strategy 52

Strategy e-support Call Center Loyalty 52

BirdEye

NOVEMBER 16, 2023

Host real estate finance seminars and masterclasses 22. Host real estate finance seminars and masterclasses Seminars and masterclasses educate clients on financial aspects, establishing you as an educational resource and enhancing financial literacy among potential clients. Organize how to use AI in real estate use cases 19.

Chatbots 111

Chatbots Social Media Consulting Financial 111

Magellan Solutions

JUNE 11, 2021

Transcripts that will be published online or converted to captions, such as podcasts, seminars, and documentaries. Projects that are critical to making business decisions, like conference calls and annual meetings. Magellan Solutions have dealt with many foreign partners. Often used for: Conferences. Intelligent transcription.

Conference 52

Conference Video Advertising Software 52

CSM Magazine

SEPTEMBER 27, 2023

Read books and educational resources , take online courses on personal finance, investing, budgeting, and economics, or attend workshops and seminars on personal finance topics. As your financial situation evolves and markets change, continue to learn how to stay informed and make informed decisions.

Financial 59

Financial Banking Consulting Course 59

CX Accelerator

OCTOBER 26, 2019

I recently attended a seminar where Dever explained that customers who have emotional affinity with a product or brand consider that product or brand essential to their daily lives. In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123.

Customer Service 140

Customer Service Video Travel Customers 140

SurveySparrow

AUGUST 11, 2020

A seminar or event that you can host via the internet is widely known as a webinar. This online seminar or event can be business-related and educational. When you know the topic and the aim of your online seminar, it won’t consume much time to create a content outline. What is a Webinar?

How To 52

How To Conference Social Media Video 52

CSM Magazine

FEBRUARY 16, 2024

The event is focused on the processes used by call and contact centers, with showcases from over 200 different business representatives along with seminars by over 100 industry experts. In April 2024, the Las Vegas Convention Center will see the return of the Call and Contact Center Expo.

Contact Center 52

Contact Center Industry Omni-Channel Call Center 52

CSM Magazine

OCTOBER 8, 2024

Professional development or informal seminars should teach customer service skills, including active listening, empathy, dispute resolution, and digital communication. Prioritizing such training helps schools meet the diverse requirements of their community, retain students, attract new enrollments, and develop a favorable reputation.

Customer Service 52

Customer Service Customer Service Training Online Experience Training 52

ijgolding

DECEMBER 14, 2016

At the 2016 Specsavers Partner’s Seminar in Birmingham last week, John Perkins, Joint Group CEO of Specsavers said the following quite inspiring statement: ‘Each day, your customers write to me to explain how their local Specsavers – your team – has changed their lives – sometimes even saved their lives.

Customer Experience 120

Customer Experience Advertising Airlines Leadership 120

Calabrio

JANUARY 12, 2020

That’s why she: instituted internship programs at Calabrio and her previous companies to give college students hands-on experience in their respective fields; participates in The Collaborative CFO Workgroup, a forum where top Minnesota finance executives come together to share, learn and problem-solve financial best practices; sponsors Calabrio’s Women (..)

Financial 130

Financial Exercises Software Contact Center 130

Magellan Solutions

JANUARY 7, 2024

Lead Generation Lead Qualification Appointment Setting Telesales Seminar and Webinar Registration And many more Businesses embrace these services because they help them increase their sales. Telemarketing is an array of many services. Here are a few of the most common services businesses available.

Call Center 52

Call Center Telecommunications Hospitality Sales 52

Myra Golden

JULY 29, 2019

I know these ideas work because I’ve used them in call centers I’ve managed, and right here at Myra Golden Seminars. I keep things spicy at Myra Golden Seminars by regularly getting the team out for fun. Here are three things I know for sure meaningfully motivate employees. Plan a Team Building Outing.

Customer Service 61

Customer Service Call Center Tips Meeting 61

Steve DiGioia

NOVEMBER 16, 2015

We don’t need the throngs of people clamoring to one of our paid seminars to prove our worth and ability to help others. But we all can be a mentor to those who look towards us for advice. We don’t need to be famous or published in academia. We can all help those who seek us out.

Industry 100

Industry Marketing Leadership 100

Forrester's Customer Insights

MARCH 25, 2020

The COVID-19 virus has made canceling or delaying customer gatherings, seminars, conferences, and trade shows of any size essential. It’s a rough time to be planning or managing a large, in-person event. Digital alternatives don’t replicate the in-person experience, despite innovative technologies and approaches.

Conference 52

Conference Innovation Technology Marketing 52

Myra Golden

NOVEMBER 20, 2019

I have had the pleasure and the privilege of attending several seminars given by Myra Golden. Start looking for her name on the seminars you are offered and sign up. The particular course that was pivotal to these calls was your “How to De-escalate” section.”. Anna Hoang, Customer Support Specialist I, Vertafore. “

Training 61

Training Course Social Media Video 61

Myra Golden

JULY 31, 2019

I have had the pleasure and the privilege of attending several seminars given by Myra Golden. Start looking for her name on the seminars you are offered and sign up. The particular course that was pivotal to these calls was your “How to De-escalate” section.”. Anna Hoang, Customer Support Specialist I, Vertafore. “

Social Media 55

Social Media Course Training Customer Care 55

Myra Golden

JUNE 9, 2019

I usually tell my client that I’m bringing my family with me on trips because I like to have my daughter attend seminars to see what I do. Talk to your client/employer about your goals for “Take Your Daughter to Work” Day. Your kids are impressed with what you do 40 hours a week.

Conference 78

Conference Travel Engagement Training 78

CSM Magazine

JANUARY 30, 2020

With a line-up of 500 cutting-edge exhibitors, dozens of leading keynote speakers as well as over 250 educational seminars and masterclasses, this is going to be a show like no other. So, what are you waiting for? Head over to the website or grab your FREE ticket now because this is THE place to be!

User Experience 52

User Experience Customer Experience Customers Innovation 52

CSM Magazine

MAY 8, 2024

Elevating Customer Service Standards To make sure you exercise effective implementation of your sector’s legal requirements, you can provide targeted training programs, like customer service excellence seminars, and customer data protection and protocols.

Customer Service 52

Customer Service Policies Guidelines Exercises 52

Comm100

MAY 16, 2023

Considering the evolving threat landscape, admins should conduct frequent and comprehensive seminars to explain the need to use password management tools to create and store strong passwords, be wary about what they share online, use privacy-focused tools, and identify phishing and identity theft attempts.

Chatbots 210

Chatbots Software Financial Tools 210

The DiJulius Group

MAY 1, 2019

Hardy relates how, when he was young, a seminar about personal accountability in relationships transformed. One of my favorite books is The Compound Effect by Darren Hardy, which is based on the premise that decisions shape your destiny. Read Full Article.

Groups 45

Groups Measurement Training Leadership 45

Clarivate

JULY 21, 2022

Share your knowledge around research ethics with your peers, for example by presenting a seminar at your institution. Check that none of the references you have chosen to cite in your own work have been retracted or come into question.

Tips 105

Tips Course Study Training 105

CSM Magazine

AUGUST 22, 2019

I know these ideas work because I’ve used them in call centers I’ve managed, and right here at Myra Golden Seminars. I keep things fresh at Myra Golden Seminars by regularly getting the team out for fun. Here are three things I know for sure meaningfully motivate employees. Plan a Team Building Outing.

Customer Service 45

Customer Service Call Center Consulting Training 45