NICE inContact

JULY 1, 2019

By standardizing operations on CXone, however, Swedish Rail has been able to implement multiple interaction channels , including phone, email, SMS and social media. And consolidating on the CXone platform has advanced Swedish Rail’s quest to be the number one transportation company in the Nordic region.

Contact Center 141

Contact Center Transportation Travel Social Media 141

Russel Lolacher

DECEMBER 20, 2021

A lot goes into providing social customer care during an emergency event considered a “once-in-500 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy.

Customer Care 98

Customer Care Transportation Social Media Government 98

Russel Lolacher

MARCH 2, 2021

In BC, I’m the public service director responsible for the government social media customer care for our ministry, but my dad still doesn’t understand what I do. I’m the Director of Web and Social Media Services for the Ministry of Transportation and Infrastructure in the BC Public Service.

Social Media 52

Social Media Government Customer Care Transportation 52

C3Centricity

SEPTEMBER 14, 2020

Why should shopping be any different from transport today? ]. Millenials, in particular, are basing their choice of brands on things such as social responsibility, sustainability, transparency and authenticity. Corporate reputation is being scrutinised and evaluated at each mention in the press or on social media.

Retail 299

Retail Apparel Trends Transportation 299

Comm100

FEBRUARY 22, 2021

However, all federally regulated organizations in Canada are subject to PIPEDA including: airports, aircraft and airlines banks and authorized foreign banks inter-provincial or international transportation companies telecommunications companies offshore drilling operations radio and television broadcasters. . Get Comm100 Free.

Telecommunications 147

Telecommunications Transportation Banking Airlines 147

InMoment XI

APRIL 3, 2024

This includes communicating with a brand via social media, making a purchase online, receiving an email or text confirming an order, providing user feedback on online channels, using a company app, operating a digital kiosk or point-of-sale terminal, or even simply visiting an organization’s webpage.

Customer Expectations 195

Customer Expectations Meeting Customer Experience Touchpoint 195

Comm100

FEBRUARY 15, 2022

The ride-sharing giant offers on-demand transportation anywhere in a consumer’s local area. Other examples include media streaming websites like Netflix, grocery delivery companies such as Instacart, and more. Social media engagement for customer support. Uber is one easy example.

Self Service 130

Self Service Consumers Customer Service Social Media 130

Russel Lolacher

SEPTEMBER 3, 2020

Whether it’s for web sites, printed materials or the various multimedia and social media platforms you operate to engage with your customers, or the internal channels of communication to connect with employees, the need to create just never seems to diminish. Now keep in mind, not all new pieces of content are needed or possible.

Video 123

Video Transportation Social Media Infographics 123

Comm100

NOVEMBER 27, 2017

The incident made Domino’s one of the first companies to take a major hit thanks to social media. And, it happened before Domino’s had a social media presence, which could have equipped it to better handle the situation. Have a social media response team. The Twitterpology. Let us know in the comments below!

Social Media 381

Social Media Video Effort Score Advertising 381

C3Centricity

APRIL 29, 2020

Why should shopping be any different from transport today? ]. Millenials, in particular, are basing their choice of brands on things such as social responsibility, sustainability, transparency and authenticity. Corporate reputation is being scrutinised and evaluated at each mention in the press or on social media.

Retail 240

Retail Apparel Transportation Trends 240

Thematic

MARCH 26, 2025

Businesses can gain valuable insights from multiple sources—including support tickets, social media, and app store reviews. Social media comments – A raw and honest source of feedback shared in real time. Community engagement – Announce updates on forums and social media to re-engage users.

Feedback 62

Feedback Social Media Analysis Survey 62

AWS Machine Learning

FEBRUARY 6, 2025

The data transmitted to the service is encrypted using Transport Layer Security 1.2 (TLS). His career has focused on natural language processing, and he has experience applying machine learning solutions to various domains, from healthcare to social media. The following diagram illustrates the solution architecture.

Healthcare 71

Healthcare Knowledge Base Measurement Analytics 71

NetBase

SEPTEMBER 24, 2018

And social media listening reveals what some of those are. And this isn’t just about growing your own food, there’s also sustainable fashion for the forward-thinking among us: Or sustainable may relate to transportation as well. RELATED POSTS: Why Businesses Are Going Beyond Basic Social Media Listening.

Social Media 46

Social Media Consumers Transportation Fashion 46

Thematic

JANUARY 16, 2025

Whether it’s reviews, emails, or social media posts, does it feel like you’re barely scratching the surface of what customers are truly saying? Imagine having a tool that transforms the endless flow of customer reviews, emails, and social media comments into actionable insights. What Is Text Analytics?

Analytics 62

Analytics Data Net Promoter Score Analysis 62

Blake Morgan

DECEMBER 2, 2022

Technology-free experiences buck the trend that brands don’t seem to exist if they aren’t constantly shared on social media—which could be a risky move, but customers feel they have experienced something unique and exclusive. Instead of sharing with the masses, they share the experience via word of mouth, which grows the brand.

Brands 105

Brands Social Media Transportation Entertainment 105

North Highland

MARCH 26, 2019

The transportation industry can combat impending workforce shortages through strategic talent management approaches…. While change is always a constant, the sheer pace of change the transportation industry is currently facing is unprecedented, and prompting major innovation.

Transportation 40

Transportation Industry Management Social Media 40

NetBase

NOVEMBER 19, 2018

Social media listening is key to sourcing these events, particularly flood maps, and to getting help to those affected by natural disasters. And social media offers a largely untapped resource for exactly that. Five Ways Social Sentiment Could Save Companies Millions. Reach out for a demo.

Social Media 43

Social Media Chatbots Transportation Fashion 43

Wired and Dangerous

FEBRUARY 18, 2019

But, when the time comes for cows to be transported to market, herding can become a challenge. Their social media rantings spotlight your freedom-limiting service practices, informing hundreds or thousands of potential customers to stay clear of your “holding pens and loading shoots.” They assertively trash your reputation.

Self Service 114

Self Service Transportation Social Media Customers 114

Win the Customer

OCTOBER 5, 2017

One way to help yourself out with this is to secure reliable transportation. Just like employed professionals, business owners should be using the social media networking site LinkedIn heavily. Keep Your LinkedIn Profile Active.

Transportation 99

Transportation Conference Social Media Travel 99

NetBase

OCTOBER 15, 2018

Apparently, this mode of transportation is well known for its disappointing service and the anger it incites on a daily basis. And this adds an extra, important layer to the art of customer service for rail representatives – social media monitoring skills. Revisiting Misguided Social Sentiment: Cairo and Beyond.

Social Media 40

Social Media Transportation Effort Score Travel 40

ShepHyken

MAY 1, 2017

My Comment: If you’ve been following me at all you know I’m a huge fan of social media customer care. It’s short and sweet and makes the case for why every type of business needs to be on Twitter (and any other social channel for that matter). 3 Tips for Successful Social Customer Service by Krysta Gahagen.

Customer Service 84

Customer Service Social Media Retail Transportation 84

Experience Investigators by 360Connext

FEBRUARY 16, 2015

While the media covered lots of impressive and sexy demos at CES, there were a few products receiving accolades for what the customer can actually do with them. A really interesting transportation example is Gogoro, which is part product, part service, and all kinds of awesome!

Marketing 110

Marketing Conference Transportation Innovation 110

Beyond Philosophy

AUGUST 21, 2020

If you’ve been on public transport before, you’ve probably seen people completely immersed on their phones doing very personal things. In particular, it has implications regarding reviews, social media, and customer research. This behavior is called Attentional Blindness. SO, WHAT SHOULD YOU DO WITH THIS INFORMATION?

Transportation 179

Transportation Study Survey Consulting 179

Magellan Solutions

SEPTEMBER 11, 2023

Tailwind Tailwind offers advanced AI tools for businesses to manage social media. It enables businesses to stay ahead in the dynamic social media scene. Organizations can manage their social media presence with Tailwind’s distinctive features. It ensures higher audience engagement.

Tools 98

Tools Social Media Healthcare Resources 98

Kustomer

NOVEMBER 4, 2020

The transportation industry is waiting in anticipation as automated cars threaten disruption. One of the biggest challenges facing customer service teams is handling an increase in customer support calls, emails, and social media inquiries.

Omni-Channel 124

Omni-Channel Customer Experience Chatbots e-support 124

C3Centricity

SEPTEMBER 24, 2017

How many manufacturers will survive as the market for personalised road transport collapses? As people move from ownership to rental, and from self-drive to driven, the industry will need to move into alternative modes of transport to make up the shortfall in their businesses.

Technology 120

Technology Transportation Customer Centricity Entertainment 120

BirdEye

SEPTEMBER 4, 2024

The social media giant has evolved into a platform where users can find and share travel reviews. Booking.com also owns Kayak and HotelsCombined, two more travel sites that allow travelers to leave reviews, compare rates of different hotels, and find transportation options. Well, don’t be.

Travel 105

Travel Hotels Social Media Hospitality 105

Russel Lolacher

DECEMBER 20, 2021

A lot goes into providing social customer care during an emergency event considered a “once-in-2000 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy.

Customer Care 59

Customer Care Transportation Social Media Government 59

Horizon CX

DECEMBER 1, 2023

Tesla: Sustainable Transportation and Innovation Tesla has disrupted the automotive industry by addressing the perceived needs of environmentally conscious consumers. The company’s focus on electric vehicles and sustainable transportation aligns with the growing awareness of environmental issues among customers.

Customer Journeys 130

Customer Journeys Customer Centricity Automotive Fashion 130

Helen Dewdney

MARCH 25, 2020

Public transport contributes to the spread of coronavirus/ COVID-19. Many commuters still using public transport are construction workers — mostly self-employed contractors working on sites that the government has allowed to remain open. What is truly unbelievable is the situation with public transport in London.

Transportation 65

Transportation Government Travel Social Media 65

Retently

MARCH 29, 2023

He said that electric cars are the future of sustainable transportation. However, Musk is still very active on social media, taking up any flagged issue in no time to ensure customers benefit from the best experience possible. Just like Steve Jobs, Elon Musk told a story that was aspirational and resonated with people.

Net Promoter Score 195

Net Promoter Score NPS Automotive Customer Satisfaction 195

Helen Dewdney

MARCH 25, 2020

Public transport contributes to the spread of coronavirus/ COVID-19. Many commuters still using public transport are construction workers — mostly self-employed contractors working on sites that the government has allowed to remain open. What is truly unbelievable is the situation with public transport in London.

Transportation 65

Transportation Government Travel Training 65

Second to None

APRIL 23, 2019

Prior to efficient forms of transportation, customers were constrained by geography. New Modes of Transportation. As society advanced further, new modes transportation, such as automobiles and trains, provided customers with more and more choices of where they could purchase goods or services. Limited by Proximity.

B2C 84

B2C Transportation Social Media Entertainment 84

DCX

DECEMBER 3, 2024

Transportation : The notion of car ownership is deeply ingrained in many cultures, but what if there was a way for people to have guaranteed, on-demand transportation without owning a car? Companies like Uber and Lyft began answering that question, but what if it went further? I’ll see you next Tuesday at 8:15 am ET. New to DCX?

Customer Experience 52

Customer Experience Exercises Transportation Entertainment 52

Beyond Philosophy

AUGUST 20, 2020

If you’ve been on public transport before, you’ve probably seen people completely immersed on their phones doing very personal things. In particular, it has implications regarding reviews, social media, and customer research. . This behavior is called Attentional Blindness.

Transportation 348

Transportation Study Survey Consulting 348

CSM Magazine

SEPTEMBER 16, 2022

Organisations should build on pandemic CSR social media messaging to retain customer trust in times of crisis. The sample included 20 from the technology sector, 18 from medical and health, 15 from financial services, 13 from transportation and services, 11 from retailing and the remainder from a variety of other sectors.

Transportation 98

Transportation Social Media Study Communication 98

ReviewTrackers

MARCH 6, 2017

Just like in retail, travel and transportation, financial services , automotive, and nearly every industry, the old fee-for-service and fix-what’s-broken approach is no longer enough. People are bringing technology-fueled expectations to their patient experience, and they are demanding innovation in the way care is delivered and managed.

Hospitality 85

Hospitality Customer Success Healthcare Automotive 85