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AI in the Workplace: Transforming Customer and Employee Experience

eglobalis

AI applications in the workplace range from advanced data analytics and predictive maintenance to sophisticated communication tools and personalized employee support systems. Performance Management Traditional performance management systems are often seen as cumbersome and ineffective.

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The Critical Nature of Customer Experience in Medical Devices: Why Near Perfection is the Only Option

ECXO

Products like Medtronic’s MiniMed insulin pumps and Tandem’s t X2 Control-IQ system manage chronic conditions like diabetes with precision. For example, Medtronic’s Smart MDI system is designed to streamline insulin delivery through AI-driven algorithms.

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Enhancing Customer and Agent Experience with AI-Powered Solutions: A Salesforce-Led Market Perspective

eglobalis

Designed for seamless integration with CRM systems, it offers real-time insights, proactive recommendations, and automation to streamline workflows. The systems automation capabilities ensured that cases were automatically categorized and assigned to the appropriate teams, freeing up agents to focus on critical customer interactions.

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Build a Multi-Agent System with LangGraph and Mistral on AWS

AWS Machine Learning

These intelligent, autonomous systems are poised to become the cornerstone of AI adoption across industries, heralding a new era of human-AI collaboration and problem-solving. As these systems evolve, they will transform industries, expand possibilities, and open new doors for artificial intelligence.

System 89
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The 5 Stages of Account-Based Marketing — and How to Win Them All

We’ll show you how to create a unified system with your sales team to help them land more qualified opportunities and connect with prospects like never before. In this ebook, we’ll walk you through how to leverage strong data and go-to-market tools to unlock the five stages of ABM: define, identify, engage, convert, and connect.

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CX 2025: The AI Revolution That Will Leave Your Business Behind

eglobalis

Autonomous AI Agents: A New Era in Customer Service AI agents are starting replacing basic chatbots with systems capable of handling complex, decision-based tasks. Businesses must shift focus toward implementing AI-infused customer service systems that seamlessly integrate human empathy with AI precision to deliver frictionless experiences.

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LLM continuous self-instruct fine-tuning framework powered by a compound AI system on Amazon SageMaker

AWS Machine Learning

This framework is designed as a compound AI system to drive the fine-tuning workflow for performance improvement, versatility, and reusability. In the next section, we discuss using a compound AI system to implement this framework to achieve high versatility and reusability.

System 90
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Reaching Unreachable Candidates

Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo

Export results: Easily export candidate data (including contact info) to Excel, shared with colleagues to review or upload in bulk to a recruiter's applicant tracking system. Candidate and company profiles: Preview and expand search results to find a candidate's job history and career experience or a company's details.

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2 Retail Sectors That Are Completely Changing the Game: FMCG & Q-Commerce

Speaker: Joe Heather, Deliverect GM (UK&I) & Noah Hayes, Deliverect GM (US&CA)

Save your seat today and elevate your understanding of the evolving consumer landscape and the future of commerce! October 26th, 2023 at 9:30am PDT, 12:30pm EDT, 5:30pm BST

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Marketing-Led Post-COVID-19 Growth Strategies

Strategically aligning your systems and teams. In this eBook, we’ll discuss leading strategies to create a marketing-led growth strategy for 2021 and beyond, including: Positioning your organization for automation. Getting consensus on how to define “qualified leads”.

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The Evolving Retailers Fulfillment Strategy: Meeting Demands with Agility

Speaker: Becky Parisotto and John Vurdelja

📈 Scaling for Seasonal Peaks: Prepare for fluctuations like spring DIY trends or holiday surges with flexible, scalable systems. . 🚚 Tailored Customer Delivery: Deliver exceptional experiences through specialized services that align with customer expectations.

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Straight Talk about Security, Compliance and Reliability in Cloud Communications

The risk is real - every organization recognizes the consequences of inadequate security, compliance and reliability in communications systems. In this report, 8x8 shares how they secure data across every step of their communications system - and how you can easily comply with tightening regulations.

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Leveraging Data Analytics to Optimize the Customer Experience

Speaker: Nathan Hart, Mary Kane & Imran Mohammed

When Contact Centers face issues with First Contact Resolution (FCR), conducting a root cause analysis to identify the process, systems, and/or behaviors that are failing is the best way to understand the exact drivers contributing to repeat calls. How to navigate and curate disparate, unstructured data across multiple systems.

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Generic ASR Will Never Be Accurate Enough for Conversational AI

Read this eBook to find out how a Conversational Al system determines the intent of the conversation and focuses on the important words This type of ASR can be trained with your audio data to make sure the intent is captured and the transcription is accurate for your use case.

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How to Stay Competitive in the Evolving State of Martech

To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and promote omnichannel marketing.