InMoment XI

JULY 24, 2024

Bespoke Technology Solutions : Providing unique tools and technology created to achieve your company’s CX goals. This is where expert CX services teams come into play, offering more than just technology; they provide the deep insights and strategic guidance necessary to truly elevate your customer experience program.

Technology 195

Technology Customer Experience ROI Consulting 195

eglobalis

AUGUST 13, 2024

This symbiotic relationship has led to a continuous evolution in technology, pushing the boundaries of what customers expect and experience. Samsung’s mobile line of business, particularly the Galaxy series, has established itself as a leader in the global smartphone market, known for innovation and cutting-edge technology.

e-support 445

e-support Innovation Customer Centricity Loyalty 445

eglobalis

JULY 25, 2024

Her success is largely due to the European market’s current focus on fundamental CX concepts like journey mapping, cultural transformation, technology, and strategy, areas in which she excels, complemented by her very engaging and likable personality. However, many European top executives still do not fully grasp this aspect.

Customer Experience 399

Customer Experience Customer Centricity Culture Innovation 399

ECXO

OCTOBER 17, 2024

Cutting-Edge Technology and Its Complexities With rapid advancements in technology, medical devices are becoming more sophisticated. These technological advancements, while incredibly beneficial, also demand user-friendly interfaces, excellent customer support, and continuous education for patients and healthcare providers.

Customer Experience 401

Customer Experience Healthcare Innovation System 401

eglobalis

OCTOBER 30, 2024

As organizations aim to boost productivity, engagement and overall satisfaction, AI technologies are becoming essential tools The Gist AI boosts productivity. As organizations aim to boost productivity, engagement and overall satisfaction, AI technologies are becoming essential tools. Faster hiring process.

Employee Experience 386

Employee Experience Customer Experience Employee Engagement Telecommunications 386

eglobalis

NOVEMBER 3, 2024

This process is particularly powerful in sectors with high trust requirements, such as technology and cybersecurity. Leverage Technology as an Enabler, not a Solution While technology is essential in today’s CX strategies, it should be viewed as an enabler that enhances—rather than replaces—human-centric interactions.

B2B 442

B2B Culture Innovation Loyalty 442

ECXO

NOVEMBER 17, 2024

Emotion-Driven Design: Unlocking the Key to Unstoppable Customer Adoption Introduction In the fast-evolving technology landscape, emotional design has emerged as a critical factor influencing adoption rates. This article explores ten essential components that design leaders can employ to enhance emotional adoption in technology.

B2B 390

B2B Loyalty Connections Technology 390

ECXO

MAY 15, 2023

In its most basic sense, it’s the merger of marketing technology (MarTech) with advertising technology (AdTech). Raab first commented on MadTech in his Twitter feed and later in a CMSWire editorial , where he noted: “Most companies today struggle to integrate data and technologies within their marketing departments.

Tips 400

Tips Net Promoter Score Advertising Customer Journeys 400

InMoment XI

DECEMBER 6, 2021

Customer experience (CX) technology has taken what used to be a days-long process and condensed it to minutes. However, there are two areas the technology hasn’t mastered (yet): How to service itself How to tell a story with feedback. What is your plan to keep your team current on technology? Boy, how times have changed!

Feedback 370

Feedback Management Self Service Conference 370

ECXO

AUGUST 12, 2024

Marketing technology (MarTech) is at the heart of this evolution, integrating data, automating processes, and enabling personalized, real-time customer interactions. Immersive Technologies: VR/AR will continue to grow, offering brands new ways to engage customers through immersive experiences.

Customer Experience 365

Customer Experience e-support Social Media B2B 365

eglobalis

NOVEMBER 5, 2024

Why I Admire Brian’s Work Throughout my career, I’ve been deeply involved at the intersection of technology, design, innovation and customer experience, guiding high-tech companies toward improvement and transformation.

Leadership 391

Leadership Innovation Social Media Trends 391

eglobalis

DECEMBER 4, 2024

Assertions that advancements in artificial intelligence (AI) and automation will replace human-led CX strategies overlook the complexity of customer relationships, the role of cultural nuances, and the limitations of technology in addressing human-centric needs across both B2B and B2C environments.

B2B 320

B2B Culture Government Innovation 320

ECXO

NOVEMBER 26, 2024

Leverage Technology, Automation, and Data-Driven Insights to Enhance Customer Service Incorporate technology and automation tools to streamline customer service processes. Embrace Technology : Use technology as an enabler to enhance customer experience.

Self Service 334

Self Service Training Culture Analytics 334

ECXO

JUNE 19, 2024

Future Trends and Opportunities Advancements in AI Technology The field of AI is continuously evolving, with new advancements and capabilities emerging regularly. One of the most promising developments is the integration of AI with other emerging technologies, such as augmented reality AR and virtual reality VR. Accessed June 2024.

Customer Experience 386

Customer Experience Automotive Fashion Innovation 386

InMoment XI

APRIL 11, 2022

When customers have an inquiry, you need to find ways for customers to self-serve or use technology to reduce the number of enquiries that need to involve your care team. Tip #3: Upgrade Your Technology. We saw in these times of crisis that much of customer care is related to the digital journey.

Tips 370

Tips Data Customer Experience Roadmap 370

eglobalis

JULY 31, 2024

Marketing technology (MarTech) is pivotal in enhancing CX by integrating data, automating processes, and enabling personalized interactions sometimes in real-time. Virtual and Augmented Reality (VR/AR) VR and AR technologies, used by platforms like Unity and ARKit, create immersive and interactive experiences for customers.

Customer Experience 328

Customer Experience Social Media Analytics Chatbots 328

InMoment XI

DECEMBER 1, 2022

Our goal is to empower you with the data, technology, and human expertise necessary to identify the moments that matter, understand what’s working (and what might need improvement), take informed action to solve business problems, and ultimately provide a truly differentiated experience for your business. What Is Experience Improvement (XI)?

Self Service 370

Self Service Analytics ROI Automotive 370

InMoment XI

MARCH 28, 2022

But many compliance tools lack flexibility or are missing key technologies for parsing complex structures in legal, medical and financial documents. We combine semi-structured data parsing, natural language processing (NLP), and machine learning with other features and technology suited to your specific problems.

Case Study 370

Case Study Financial Analysis Healthcare 370

InMoment XI

MARCH 14, 2022

Our goal is to empower you with the data, technology, and human expertise necessary to identify the moments that matter, understand what’s working (and what might need improvement), take informed action to solve business problems, and ultimately provide a truly differentiated experience for your business.

Return on Investment 370

Return on Investment ROI Technology Meeting 370

eglobalis

NOVEMBER 26, 2024

Scaling Empathy Through Technology Technology can scale empathy by personalizing interactions and anticipating client needs across global operations. Technology Gaps: Without advanced tools like CRM and AI, scaling empathy becomes inefficient and inconsistent. As mentioned in a previous article.

B2B 406

B2B B2C Culture Net Promoter Score 406

ECXO

APRIL 29, 2024

In this quest for the silver bullet, companies have turned to technology. While these technologies have indeed revolutionized the field of CX, they are not the silver bullet. Blockchain technology promises secure and transparent transactions. Technology should be used as a tool to enhance human interaction, not replace it.

Chatbots 285

Chatbots Technology Innovation Interaction 285

InMoment XI

MAY 10, 2022

The catch, though, is that technology and data alone can’t actually address any of the factors I laid out in the preceding paragraph. When you boost your experience program with human expertise, you’ll have armed yourself with countless best technology practices. Reason #1: Best Practices.

Consulting 370

Consulting Trends Technology Analysis 370

eglobalis

NOVEMBER 19, 2024

The companies that thrive today aren’t just adopting AI; they’re embedding it into their DNA to design groundbreaking technologies and solutions that deliver unmatched value to customers. How They’re Experimenting: Hitachi implements regional trials of its AI-driven supply chain technologies before scaling to global markets.

B2B 451

B2B Healthcare Innovation System 451

ECXO

JUNE 11, 2024

This transformation, driven by advanced data analytics, machine learning, and predictive technologies, is ushering in a new era of workplace efficiency and personalization. This adaptability is crucial in an era where the pace of technological change demands ongoing learning. However, the path forward is not without its challenges.

Employee Experience 334

Employee Experience Analysis Multi-Channel Employee Engagement 334

BlueOcean

JANUARY 30, 2024

On-going technology costs are also generally included. In fact, we often see companies choosing to outsource when the need arises to invest in a new technology platform. In a contact center outsourcing model, your partner is shouldering the risks of managing both human and technology resources.

Contact Center 296

Contact Center Call Center Comparison Customer Care 296

InMoment XI

JUNE 28, 2022

Our latest addition, ReviewTrackers, empowers over 175,000+ business locations to better understand and manage their customer reviews across 100+ sites with their review management technology. InMoment and ReviewTrackers joining forces is great news for today’s brands! Read more here!

Analytics 74

Analytics Feedback Report Industry 74

ECXO

OCTOBER 5, 2023

In-depth Understanding of CX and AI Connection : Practical Examples : Delve into practical examples to understand how these emerging technologies can serve as a precursor to fully automated models using AI. This marks a revolution in CX assessment.

Survey 380

Survey Net Promoter Score NPS Exercises 380

ECXO

JULY 29, 2024

Implementing Technology Solutions Investing in technology that enhances the customer experience is essential. Integrating technology and data analytics helps in gathering and analyzing customer insights to inform decision-making. Continuous monitoring and adaptation are crucial.

Strategy 380

Strategy Customer Experience Net Promoter Score Effort Score 380

ECXO

OCTOBER 7, 2024

You are tasked with reinventing the customer journey, merging technology and human touch to craft seamless, personalized experiences. Whether it’s harnessing the power of data analytics for deeper insights or implementing cutting-edge technologies to elevate interactions, your role is to redefine what exceptional customer service means.

Customer Experience 373

Customer Experience Customer Journeys Exercises Customer Centricity 373

Comm100

JANUARY 23, 2023

This is all occurring against a backdrop of incredibly high CX expectations across industries and ever-developing technology. ChatGPT and real-world RPA applications will make these technologies more accessible. But, naturally, the technology will help to enable these creative new capabilities.

Customer Experience 322

Customer Experience Chatbots e-support Customers 322