eglobalis

MARCH 24, 2025

Introduction: AI-driven virtual agents, including chatbots and voice assistants, are increasingly integral to customer service operations. A major telecommunications company faced significant challenges integrating AI solutions into their legacy billing and CRM systems, limiting AI efficacy to basic queries only. link] NICE Ltd.

Contact Center 328

Contact Center Virtual Agent Chatbots Banking 328

InMoment XI

JANUARY 16, 2024

Virtual Agents and Chatbots: Virtual agents or chatbots, powered by AI, interact with customers in real-time. These agents can engage in text-based or voice-based conversations that provide assistance, answer queries, and guide users through processes.

Contact Center 195

Contact Center Virtual Agent e-support Telecommunications 195

AWS Machine Learning

OCTOBER 16, 2024

As next steps, Intact plans to further use this technology by processing calls using Amazon Transcribe streaming for real-time transcription and deploying a virtual agent to provide human agents with relevant information and recommended responses. Besides technology, Prabir has always been passionate about playing music.

Customer Service 76

Customer Service Contact Center Insurance Financial 76

AWS Machine Learning

FEBRUARY 6, 2023

To support WaFd’s vision, Talkdesk has extended its self-service virtual agent voice and chat capabilities with an integration with Amazon Lex and Amazon Polly. Talkdesk has extended its self-service virtual agent voice and chat capabilities with an integration with Amazon Lex and Amazon Polly.

Self Service 76

Self Service Contact Center Virtual Agent Chatbots 76

CSM Magazine

NOVEMBER 3, 2022

Voice is the top option in financial services and telecommunications/utilities, with 93% and nearly 86% of respondents, respectively, saying they use this technology in their contact center. These leaders report looking to virtual agents to not only improve their business outcomes but to create a more emotional connection with customers.

Virtual Agent 52

Virtual Agent Telecommunications Contact Center Customer Experience 52

AWS Machine Learning

JUNE 8, 2022

Uneeq is an AWS Partner that specializes in developing animated visualizations of these voice bots and virtual agents, called. Uneeq’s digital humans can help provide a next-generation customer experience that is visual, animated, and emotional.

Virtual Agent 93

Virtual Agent Telecommunications Chatbots Healthcare 93

CSM Magazine

MARCH 18, 2021

However, if the business customer simply wants to change an order, query a delivery date or receive a specific product info, the virtual agent can also help – immediately and around the clock. How do virtual agents and human agents work hand in hand? Keyword AI: What is technologically behind a smart bot? .

Customer Service 75

Customer Service Virtual Agent Contact Center Chatbots 75