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InMoment XI
NOVEMBER 14, 2024
Tracking these conversations with a social listening tool helps improve marketing efforts. What to Look For in A Social Listening Tool? The right social media listening tool will help you analyze customer behavior and competitors to stay ahead of the pack. A robust social listening tool should help you answer these questions.
InMoment XI
NOVEMBER 22, 2024
InMoment’s survey design tools enable you to quickly create custom surveys that collect user feedback for tracking NPS. Leveraging a churn prediction tool can help you understand why customers might leave, which enables you to retain them before it’s too late. It also guides strategy on delivering value to your target audience.
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InMoment XI
MARCH 14, 2025
Performance tracking is a powerful tool that helps you improve both ends of the call. What Tool Is Best for Analyzing Call Performance? There is a wide range of tools and approaches out there for analyzing call performance, but how do you decide which approach is the best? But high performance doesnt happen by chance.
eglobalis
OCTOBER 30, 2024
As organizations aim to boost productivity, engagement and overall satisfaction, AI technologies are becoming essential tools The Gist AI boosts productivity. AI tools enable faster, more efficient service delivery, enhancing employee satisfaction and customer experience. Faster hiring process.
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DMG Consulting’s new white paper examines the ways generative AI (GenAI) and automation can be applied to drive significant business outcomes — and the tools and applications to consider to make that happen. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
Retently
JANUARY 13, 2025
In this article, were spotlighting the top 5 tools for measuring CES. So, if youre ready to transform your customer journey from frustrating to frictionless, lets dive into the CES tools that can make it happen. Next, lets dive into the tools that can help you measure and act on this critical metric! What Makes a Great CES Tool?
eglobalis
NOVEMBER 26, 2024
Invest in Cultural Sensitivity Training: Equip teams with tools to navigate cultural nuances in professional empathy. Example: Maersk’s Predictive Tools Maersk employs predictive analytics to identify potential supply chain disruptions, such as port closures or weather delays. As mentioned in a previous article.
Speaker: Alex Moore, Co-Founder of Stratagon Marketing & Technology
The implementation of ABM can be challenging, involving change management and the integration of the right tech tools and automation. This webinar will provide actionable insights to help your teams align for real revenue impact!
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Employees and employers are now used to working from anywhere and finally have the collaboration and communication tools to do so. In 2021, these figures increased further, with 79% of respondents using remote working (which includes hybrid home-office working), and 4% trialing it.
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In the complex ecosystem of CX tools developed for disparate use cases, metrics, and processes, Verint ranked as Exemplary through thorough analysis of product and customer experience in the Index. Verint is named an Exemplary Leader in the 2023 Customer Experience Management Value Index by Ventana Research.
Speaker: Alexa Acosta, Director of Growth Marketing & B2B Marketing Leader
Marketing is evolving at breakneck speed—new tools, AI-driven automation, and changing buyer behaviors are rewriting the playbook. With so many trends competing for attention, how do you cut through the noise and focus on what truly moves the needle?
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Learn where you fit today among three stages from “diagnostic” to “strategic listening and closing the loop” to “strategic insights,” and how to rapidly increase conversions, customer satisfaction, and brand perception with the right tactics and tools. Download the eBook and get started with impactful, integrated CX today.
Advertiser: ZoomInfo
CRM software is a powerful tool when used correctly, yet another obstacle to a sales team’s efficiency when it’s not.
Advertiser: ZoomInfo
However, you might be able to squeeze more value from the tools and processes you’re already using. When times are tough and marketers are asked to do more with the same (or less), we have to make tough choices. Here are 7 creative ways marketers can work smarter (not harder) - with the resources you already have!
Advertiser: ZoomInfo
Whether you need to improve lead response times, boost adoption of core tools, improve lead qualification, or target and automate your GTM motions, you’ll find examples of how revenue teams are solving some of the toughest problems in modern business.
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