Training Related Topics 
IntouchInsight
JUNE 14, 2023
Here at Intouch Insight, we are always working with our customers to help elevate their customer experience game. In support of this, we have launched monthly free product demo webinars.
eglobalis
NOVEMBER 26, 2024
Invest in Cultural Sensitivity Training: Equip teams with tools to navigate cultural nuances in professional empathy. Train Teams Effectively: Ensure employees can translate data insights into empathetic actions that align with client priorities. Cross-train staff to provide variety in tasks while ensuring operational continuity.
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AWS Machine Learning
DECEMBER 5, 2024
These organizations are engaging in both pre-training and fine-tuning massive LLMs, with parameter counts in the billions. In this post, we demonstrate how you can address this requirement by using Amazon SageMaker HyperPod training plans , which can bring down your training cluster procurement wait time.
ECXO
NOVEMBER 26, 2024
Inconsistent Training and Development Focusing too much on unicorns can lead to gaps in training for the rest of your team. If your entire CX strategy revolves around the skills of a few individuals, other employees may not receive the necessary training and support to excel in their roles. Key Takeaways for Business Leaders 1.
Advertiser: Skilljar
In this guide, we’ll explore the key characteristics of on-demand training and delve into the benefits of this method for students.
AWS Machine Learning
NOVEMBER 27, 2024
Across diverse industries—including healthcare, finance, and marketing—organizations are now engaged in pre-training and fine-tuning these increasingly larger LLMs, which often boast billions of parameters and larger input sequence length. This approach reduces memory pressure and enables efficient training of large models.
eglobalis
NOVEMBER 12, 2024
Invest in Team Training Focused on Client Engagement Technical skills can only go so far; true client satisfaction often hinges on the quality of interactions with the team. Host workshops focused on empathy and scenario-based training where team members can practice resolving hypothetical client issues.
Speaker: Daniel Quick, Head of Customer Education, Asana
Every day, customers are faced with a multitude of different, often competing, priorities and your training program is no exception. Therefore, it’s critical that both your content and your learning experience are highly engaging, especially when training is voluntary, as it often is for customers. Register now to reserve your spot!
Advertiser: Skilljar
In this guide, we will explore the world of credentials in-depth and how they relate to customer and partner training programs. Certifications can be a huge pillar of Customer Education programs, but they can also be really daunting.
Advertiser: Skilljar
Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook! Whether you’re looking to kickstart or expand your customer education program, you need access to a budget.
Advertiser: Skilljar
In this report, see how companies across a variety of industries are building, optimizing, and measuring their training programs. Based on a survey of more than 250+ external education teams, Skilljar has compiled this report on current trends including budgets, integrations, team structure, and more.
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Enhance agent training and quality assurance. In this eBook, TASKE shows how you can: Resolve customer complaints faster. Identify hidden trends to improve operations. Easily locate callers or agents when calls are dropped or lost.
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How to improve model accuracy with training data. In this solution brief, you will learn: The differences between 1st generation, 2nd generation, and modern-day ASR solutions. How to test AI ASR solutions. Download our solution brief now.
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With our experience across multiple learning segments, from professional training and customer education to partner enablement and more, we’ve isolated three key pillars that describe the value of customer learning alongside real-world examples.
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How to build a plan and get executive buy-in for your customer training initiatives. You’ll learn: The roadmap for how superior customer learning programs grow. The common stages – and barriers – of program development. A strong customer learning program can drive signfigicant performance gains for your business.
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