AWS Machine Learning

NOVEMBER 21, 2024

Audio and video segmentation provides a structured way to gather this detailed feedback, allowing models to learn through reinforcement learning from human feedback (RLHF) and supervised fine-tuning (SFT). The path to creating effective AI models for audio and video generation presents several distinct challenges.

Video 101

Video Training Feedback Policies 101

AWS Machine Learning

MAY 7, 2024

In this post, we demonstrate how to use enhanced video search capabilities by enabling semantic retrieval of videos based on text queries. Overall, we aim to improve video search through cutting-edge semantic matching, providing an efficient way to find videos relevant to your rich textual queries.

Video 135

Video e-support Comparison Advertising 135

AWS Machine Learning

JULY 15, 2024

Video dubbing, or content localization, is the process of replacing the original spoken language in a video with another language while synchronizing audio and video. Video dubbing has emerged as a key tool in breaking down linguistic barriers, enhancing viewer engagement, and expanding market reach. Here’s an example.

Video 129

Video Entertainment e-support Innovation 129

CSM Magazine

OCTOBER 29, 2024

Video games have become much more than just entertainment. From creating game environments to producing fan-made content, video games are transforming the boundaries of creativity in remarkable ways. Modern video games can be viewed as interactive galleries where players explore vast worlds crafted with artistic precision.

Video 105

Video Entertainment Culture Transportation 105

AWS Machine Learning

JUNE 3, 2024

In today’s data-driven world, industries across various sectors are accumulating massive amounts of video data through cameras installed in their warehouses, clinics, roads, metro stations, stores, factories, or even private facilities. It enables real-time video ingestion, storage, encoding, and streaming across devices.

Video 120

Video Analysis Resources Travel 120

AWS Machine Learning

SEPTEMBER 26, 2024

Video generation has become the latest frontier in AI research, following the success of text-to-image models. This text-to-video API generates high-quality, realistic videos quickly from text and images. When extended to videos, this iterative process must be applied to multiple frames, multiplying the computational load.

Case Study 127

Case Study Video Training Innovation 127

InMoment XI

SEPTEMBER 13, 2022

Saxey shares, “We’ve had success with video feedback, as it helps layer in the sentiment. Interestingly, we initially thought that our younger demographic would gravitate to video feedback. Sometimes we get three, four, or five-minute-long videos, and the unspoken details in the facial expressions, tones, and mannerisms are invaluable.

Innovation 370

Innovation Sports Tips Video 370

AWS Machine Learning

OCTOBER 16, 2024

With a growing library of long-form video content, DPG Media recognizes the importance of efficiently managing and enhancing video metadata such as actor information, genre, summary of episodes, the mood of the video, and more. DPG Media’s VTM GO platform alone offers over 500 days of non-stop content.

Video 125

Video Metrics Multi-Channel System 125

InMoment XI

MAY 3, 2022

Providing channels other than traditional surveys for customer feedback—like video, microsurveys, or speech—can help your insurance CX program reach a wider range of the customers you’re trying to cater to. Check out this video about understanding customer expectations from InMoment Client, Aegon!

Insurance 370

Insurance Tips Data Return on Investment 370

InMoment XI

DECEMBER 14, 2022

You can also find the video recordings off the XI Café Podcast on our YouTube channel! You can listen to the podcast on Spotify and Amazon Music , but if you are eager to jump right in then you can click the play button below to start listening to this week’s episode! More of a visual person? No worries.

Tourism 370

Tourism Data Government Financial 370

Lumoa

MARCH 9, 2023

The release of the “ How It’s Made ” videos is a perfect example of this. The videos provide customers with a behind-the-scenes look at the sourcing and manufacturing process of Lush’s products, giving them a sense of transparency and openness that is rare in the beauty industry.

Customer Experience 397

Customer Experience Social Media Customers Video 397

InMoment XI

JANUARY 18, 2023

You can also find the video recordings off the XI Café Podcast on our YouTube channel! Where to Find the XI Café Podcast You can listen to the podcast on S potify and Amazon Music , but if you are eager to jump right in then you can click the play button below to start listening to this week’s episode! More of a visual person? No worries.

Voice of Customer 370

Voice of Customer Consulting Video Innovation 370

QuestionPro Audience

JANUARY 5, 2018

The Vuzix Blade connects to either iOS or Android devices, letting you answer phone calls, view notifications, and capture video or images with the 8MP front-facing camera. ” image courtesy Vuzix.

Fashion 418

Fashion Video Software System 418

Comm100

MARCH 30, 2021

Serve your customers on live chat, audio & video chat, email, social media, mobile text messaging, and a self-serve knowledge base. Luckily, the very best omnichannel platforms help companies bring the brick-and-mortar experience directly into the homes of their customers with audio and video chat. All for free, forever!

Omni-Channel 264

Omni-Channel Customer Engagement Engagement Social Media 264

InMoment XI

JANUARY 4, 2023

You can also find the video recordings off the XI Café Podcast on our YouTube channel! You can listen to the podcast on Spotify and Amazon Music , but if you are eager to jump right in then you can click the play button below to start listening to this week’s episode! More of a visual person? No worries.

Engagement 329

Engagement Customer Engagement Video Innovation 329

InMoment XI

SEPTEMBER 21, 2021

To learn more about what makes doing business so dehumanizing and why brands need to challenge themselves to humanize and improve customer experiences, watch this video ! This is the heart of Experience Improvement—answering customers’ search for meaning while strengthening both your bottom line and your marketplace leadership!

Customer relationships 433

Customer relationships Customer Experience Net Promoter Score Effort Score 433

GetFeedback

JANUARY 28, 2020

Facebook live video. Given that video consumption is half as much time to consume than written text, 82% of people would prefer to watch a live video than to read a blog post. Make your live video clutter-free: No one will listen or watch your Facebook Live video if it’s blurred and your voice cannot be heard properly.

Social Media 322

Social Media Customer Retention Strategy Video 322

Upstream Works

NOVEMBER 20, 2024

The post Reduce AI Complexity & Keep Humans in the Middle [Video] appeared first on Upstream Works. Discover how to reduce AI complexity while enhancing CX with a balanced approach in part two of our AI Revolution series.

Video 89

Video How To 89

InMoment XI

DECEMBER 22, 2022

Check out some more ideas on identifying and executing ROI opportunities in this Solve for X video. Foot Locker reduced customer listening costs, added new listening posts across video and social media, and experienced faster and more accurate resolution to its business challenges. Listening to the Voice of Customer Examples.

Voice of Customer 418

Voice of Customer Examples Strategy Net Promoter Score 418

NICE inContact

NOVEMBER 16, 2021

Watch our demo video to see CXone in action and then contact us to find out more about how CXone can help you improve your business results through more satisfying customer experiences.

Contact Center 261

Contact Center Customer Experience How To Video 261

InMoment XI

AUGUST 3, 2023

It encompasses a wide array of data types, such as text, audio, images, and video content, making it difficult to analyze using conventional methods. Unstructured data, in contrast to traditional structured data, poses unique challenges due to its lack of predefined formats.

Analytics 366

Analytics Customer Insights Data Social Media 366

TechSee

AUGUST 17, 2023

8 Ways to Optimize Remote Technician Downtime A remote video platform can significantly enhance the effectiveness of field service technicians by providing them with valuable tools, information, and support. Documentation and knowledge sharing: Technicians can use the video platform to record their work processes and solutions.

Video 205

Video Knowledge Base Travel Tips 205

Calabrio

NOVEMBER 25, 2020

Tech advances are powering better service through all channels, including voice, SMS, chat and in-app messaging as well as video, which is quickly becoming a favored channel, especially during the pandemic. Messaging and video are rapidly replacing calls, especially with younger generations.

Contact Center 306

Contact Center Self Service Analytics Banking 306

ECXO

MAY 15, 2023

Implementing a MadTech approach opens the door to many other customer engagement opportunities, such as retail media networks, internal and external data monetization, and on-demand (advertising and subscription) video business models. Read the full article where it was originally published HERE The post Are you ready for MadTech?

Tips 400

Tips Net Promoter Score Advertising Customer Journeys 400

InMoment XI

NOVEMBER 18, 2021

One of the many products of lingering COVID uncertainty, the supply chain crisis has resulted in steeper prices, logistics chaos, and a markedly lower supply of everything from video game consoles to garden furniture. 3 Supply Chain Crisis Factors to Consider for the Customer Experience.

Customer Experience 362

Customer Experience Guidelines Course Brands 362

InMoment XI

SEPTEMBER 28, 2022

As a qualitative researcher with 30 years of experience, I consistently find that there is no substitute for gaining a complete understanding of a customer’s story than by talking to customers live, whether it’s in person, on the phone, or via video conference.

Customer Journeys 418

Customer Journeys Customer Experience Exercises Consulting 418

InMoment XI

FEBRUARY 24, 2022

It can be a customer story, verbatims, videos, etc., So how do you get executives to see and empathize with the customers they don’t interact with on a daily basis? Stories, stories, stories. but the point is that storytelling connects humans together—and it can do the same with your customers and executives.

Tips 370

Tips ROI Metrics Touchpoint 370

Storyminers

DECEMBER 14, 2020

Video from Rite-Aid. Are the details precise? Do you think you could name some of this hybrid store’s services? Would you want to check it out? OK, here’s that same information in story form. See the difference? Feel the difference? Now, ask yourself those same two questions. Here are the questions again. Would you answer differently?

Healthcare 296

Healthcare Innovation Retail Video 296

Customer Bliss

APRIL 10, 2020

The following is a lightly edited transcript of the video below. , I want to share acts of goodness that will drive and will earn both human and financial prosperity, as we work our way out of this. Today, I love this idea and this ability that organizations are finding a way to repurpose—almost on a dime.

Healthcare 311

Healthcare Financial Video Consumers 311

InMoment XI

MARCH 29, 2022

Watch the video message below. #3: Breaking the bias is all about coming together to create a world “ free of bias, stereotypes, and discrimination…that is diverse, equitable, and inclusive…where difference is valued and celebrated.” And that’s what we strive for every day at InMoment! 3: A Live Fireside Chat with Jill Kozoil of Motherly.

Culture 370

Culture Leadership Groups Resources 370

Experience Investigators by 360Connext

JUNE 8, 2021

Why NOT offer video doctor visits for care that can be provided that way? Just think of how many healthcare providers were still not prepared for the surge in video doctor visits in 2020! They were scrambling to set up the basic video visit and many still required patients to call the office to schedule those appointments. .

Customer Journeys 271

Customer Journeys Healthcare How To Video 271

AWS Machine Learning

JUNE 4, 2024

Businesses today heavily rely on video conferencing platforms for effective communication, collaboration, and decision-making. However, despite the convenience these platforms offer, there are persistent challenges in seamlessly integrating them into existing workflows.

Meeting 125

Meeting Video Conference Examples 125

InMoment XI

JULY 5, 2022

To do this, you need to have a guest experience solution that allows you to listen to customer feedback on any and every possible channel, including: Review sites Social media In-App feedback Third-party delivery reviews Direct survey feedback Microsurvey feedback Employee feedback Call center data Video feedback And more!

Guest Experience 370

Guest Experience Brands eBook Multi-Channel 370