Video Related Topics 
Upstream Works
NOVEMBER 20, 2024
The post Reduce AI Complexity & Keep Humans in the Middle [Video] appeared first on Upstream Works. Discover how to reduce AI complexity while enhancing CX with a balanced approach in part two of our AI Revolution series.
AWS Machine Learning
OCTOBER 29, 2024
Professionals in a wide variety of industries have adopted digital video conferencing tools as part of their regular meetings with suppliers, colleagues, and customers. This post provides guidance on how you can create a video insights and summarization engine using AWS AI/ML services.
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Experience Investigators by 360Connext
JANUARY 5, 2022
It’s my sincere goal that these concepts – along with the videos and additional resources provided in this article – can serve as a springboard to your CX success. You gathered videos and recordings to help share the customer’s actual voice as part of the storytelling. What did that plan look like? Of course you are.
Alida
NOVEMBER 23, 2021
Nowadays, more and more people are capturing and sharing their everyday lives through a combination of pictures, short videos, and even full-length vlogs (video blogs). The use of video allows a personal view into people’s lives, uncovering moments of intimacy previously reserved for private eyes.
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Reliable communications are mission critical in today’s business environment. Customers are increasingly selective, and companies compete on the customer experience. Incorporating integrated communications as a key component is driving high returns.
CSM Magazine
OCTOBER 29, 2024
Video games have become much more than just entertainment. From creating game environments to producing fan-made content, video games are transforming the boundaries of creativity in remarkable ways. Modern video games can be viewed as interactive galleries where players explore vast worlds crafted with artistic precision.
AWS Machine Learning
MAY 30, 2024
Organizations across media and entertainment, advertising, social media, education, and other sectors require efficient solutions to extract information from videos and apply flexible evaluations based on their policies. Popular use cases Advertising tech companies own video content like ad creatives.
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When support needs peaked for video game developer Wooga, they brought in multilingual player support from ModSquad. Learn how this customized solution helped them save money, grow their player base, and free up more time to create compelling, engaging games.
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In the contact center industry, first-generation digital channels like email and web chat have seen significant adoption, along with video chat and co-browsing capabilities. However, customers are rapidly moving beyond these channels, seeking next-generation options. Social platforms are now becoming mainstream contact center channels.
Speaker: Laura Sikorski, Contact Center Consultant
Your customers should have a positive customer experience with every interaction.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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