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It’s fair to say that we all learned a few crucial lessons within the past year(s) about the shift in customer expectations and needs—and we’ve strived to put our learnings into a few CX strategy webinars. Watch the webinar to get the full inside scoop! Find out the other secrets to winning these moments when you watch the webinar!
Cracking the Self-Service Code in iGaming Dive into the latest trends and best practices for delivering exceptional customer experiences in the digital age Watch now On-Demand Webinar 1. Request a demo Request Demo The post Cracking the Self-service Code in iGaming: 5 Key Insights from our Webinar appeared first on Comm100.
In case you missed it, get the highlights from the "Do something great with customer feedback" webinar that took place on July 9, 2020 with Heart of the Customer's CEO & Founder, Jim Tincher, and our very own Executive Vice President, Erin Fenn.
In support of this, we have launched monthly free product demo webinars. Here at Intouch Insight, we are always working with our customers to help elevate their customer experience game.
Speaker: Alex Moore, Co-Founder of Stratagon Marketing & Technology
This webinar will provide actionable insights to help your teams align for real revenue impact! It's a win-win strategy for both teams. The implementation of ABM can be challenging, involving change management and the integration of the right tech tools and automation. Register today to save your seat!
During this recorded webinar, Alvin Stokes, senior vice president of customer experience at Cable & Wireless Communications, shares how this transformation led to a dramatic increase in revenue and NPS® for Cable & Wireless. A customer experience transformation is underway at Cable & Wireless, a $3.6
I hope you’ll join me on Tuesday, August 17 at noon Central time , when I’ll be teaming up with the global procurement and supply chain consultancy Proxima for a fun webinar. The post FREE Webinar! The folks at Proxima share a mindset that’s near and dear to my heart: transformation through customer centricity.
Join us by subscribing to this exceptional webinar via the following Zoom link: [link] Additionally, we invite you to become a valued member of the open-access CX professional Business Network by clicking here: [link]. Discover more about the ECXO at [link]. Find out more about her at [link].
Learn to identify customer expectations, pain points, and more by listening to our MarizCX Webinar on Wednesday, January 29th. Are You Curious About Which Experiences Matter Most to Your Customers? Join experts Jennifer Passini and Frank Leinweber as they explain how to enhance the value of your customer journey mapping program.
Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast
In this insightful webinar, Aarde Cosseboom will give a full breakdown on: How organizations are implementing digital channels. More than ever, organizations are implementing digital channels in an attempt to better engage their customers and help employees sort through the mountains of customer inquiries.
In this webinar, Darryl and I will discuss: Steps to create a strategy that drives business outcomes amidst continued business and societal changes in 2021. I hope you’ll join us for this webinar! The post Webinar: Strategies to Navigate CX Demands for the Contact Center appeared first on Bodine & Co. Register here.
Join top customer experience and research experts from Inmoment and MaritzCX, and Inmoment company, in this webinar as they provide answers to your critical. Don’t stop listening to your customers during this critical time! View Article.
We hope you were able to join our monthly webinar where we introduce different concepts and sneak peeks into our new features but if not, we are here for you! View the webinar slide deck: click here. Watch the presentation video: click here. Vivek Bashakaran, Founder and CEO QuestionPro. Priyesh Ghamandi, Director, Product.
On Wednesday I presented a webinar with the Toronto Customer Experience Professionals Association. So many, in fact, that I didn’t have time to answer them all on the webinar itself. The post Q&A From My CXPA Webinar: From Journey Mapping To Journey Management appeared first on Bodine & Co.
Speaker: Jam Khan, SVP, Product Marketing at ZoomInfo & guest speaker Amy Hawthorne, Principal Analyst from Forrester
Join Jam Khan, SVP, Product Marketing of ZoomInfo and guest speaker Amy Hawthorne, Principal Analyst from Forrester for this new webinar where you'll find out how marketing teams operate more efficiently and sales teams close more business when they act on buying signals, not just intent!
In our latest webinar, “Designing, Actioning, and Realizing a ROI-Focused CX Program,” two of our esteemed experts, Jim Katzman and Eric Smuda, break down the truth behind common difficulties in proving the ROI of customer experience—and discuss why surveys alone do not create ROI.
Improve Your CX Program with Innovative AI Technology Imagine if you could predict a customer’s satisfaction score without them ever taking a survey. Or if you could automatically identify patterns in data and take action immediately. The good news is, both things are entirely possible with the help of Artificial Intelligence!
With that being said, Graham Tutton, InMoment’s Global Head of Consumer Products, has put some thoughts together around some of the biggest challenges facing the utilities sector, and what customer experience leaders can do about these for our latest webinar. Let’s dive in! Challenge #1: Disparate Data.
Sharing knowledge through regular webinars or best practice guides further solidifies the companys role as a trusted advisor. Microsofts Azure platform uses predictive analytics to identify risks and recommend mitigation strategies. Establishing specialized task forces for critical accounts ensures rapid response to unique challenges.
Speaker: Steven Bryerton, SVP of Sales at ZoomInfo & Robin Izsak-Tseng, VP of Revenue Marketing at G2
Join Steven Bryerton, SVP of Sales at ZoomInfo, and Robin Izsak-Tseng, VP of Revenue Marketing at G2 in this webinar where you're guaranteed to walk away with a fresh understanding of and a new perspective on intent data! Turn your go-to-market motions around with intent data!
Upcoming webinars CX in Marketing: How to Amplify ROI by 100X Through Customer Feedback – How can Marketing truly leverage customer feedback to drive value? Thanks for understanding! Lumoa AMA – Every month you get to ask Lumoa questions in a casual, welcoming setting. Thanks for reading!
You are all welcome to the open-access webinar with 120 places available. You are all welcome to the open-access webinar with 120 places available. The European Customer Experience Organization (ECXO) invites you to Journey Orchestration (JO) in Practice II by Ray Gerber at Thunderhead. On February 16, 2 PM CET or 1 PM GMT. .
The information in this article was originally shared in the MaritzCX webinar, Mobilize Me! Click here to listen to the webinar now. New 2019 Research Reveals the Preferences of Mobile Survey Respondents Did you know that over 60% of respondents in a standard CX survey are completing the survey on a mobile device? That means.
Taking Your CX Programme to the next level of Maturity Register in advance for this webinar. You are invited to a Zoom webinar. Click here to register for this webinar. Tabitha Dunn currently serves as chief customer officer, head of Customer Experience and Global Sales Excellence at Ericsson. With Tabitha Dunn.
Speaker: Alexa Acosta, Director of Growth Marketing & B2B Marketing Leader
In this webinar, industry expert Alexa Acosta will break down the most impactful marketing trends shaping the industry today and how to turn them into real, revenue-generating strategies. Marketing is evolving at breakneck speed—new tools, AI-driven automation, and changing buyer behaviors are rewriting the playbook.
Resources Mentioned: Take the CXI Compass assessment CX Success Statement Workbook Register for our webinar: What The C-Suite Needs to Know Experience Investigators Learning Center Don’t miss the next episode! Ready to stop being a number narrator and start showing real business impact? This episode will show you how.
Business Systems Ltd , an industry expert in digital communications solutions, and teneo.ai – the AI-driven contact centre platform – are joining forces to present a webinar that focuses on ‘Five Signs Your Contact Centre Needs to Go Digital-First.’ The webinar is taking place on 19 November 2024 at 14:30 GMT.
Join us for our upcoming webinar, as we look at other factors that have a direct impact on data quality. This webinar will help you understand how to improve your data collection practices through better survey design methodology, tips to avoid response bias, variations in question styles and optimal data analysis.
Join GetFeedback and TEDx speaker Jeannie Walters in this on-demand webinar, as we share ways to quantify your feedback data and the different actions you can take to improve customer relationships and drive business revenue. .
Speaker: Daniel Quick, Head of Customer Education, Asana
In this webinar, Daniel Quick, the Head of Customer Education at Asana, will share how he brings his background in game design into the Customer Education experience at Asana, and help you do the same. At work management platform, Asana, the company is well-aware of the need for bringing something extra to the training table.
This often involves organizing timely webinars, crafting detailed user guides, providing personalized training, and leveraging data-driven insights to anticipate client needs. The company’s customer success team actively communicates these updates through in-app notifications, emails, and webinars. Manufacturing Industry 1.
In 2020, CX programs continue to struggle to function at a state-of-the-art level. But the events of COVID-19 have made it more important to act now–and pivot to a customer-centric approach.
Last week, my colleagues Steve Bennetts, Sally Winston, and I held a webinar (watch it here) focused on how organizations should manage their employees’ work-from-home experience. While we covered several meaty topics, we also tried to keep the discussion light and lively.
In case that wasn’t enough to satiate your needs, here’s a recorded webinar and an infographic describing the trends… Click on figure above to download infographic as a.png file, or click here to download it as a .pdf.Filed We recently published our annual listing of CX trends.
Speaker: Jennifer Hodroge, Omni-Channel Strategic Leader, Forrester CX Certified
In this new webinar with expert Jennifer Hodroge, we’ll explore how to leverage insights and customer journey mapping to build personalization strategies that deliver real impact. Marketers know that personalization is the key to engagement—but with limited budgets and time, how do you prioritize what, where, and how to personalize?
Join us for our upcoming webinar , as Bill and I discuss why customer satisfaction surveys don’t satisfy and what to do about it. A better path begins with asking customers to tell you what their expectations are, and using expectations to measure, not customer satisfaction, but your performance in meeting or exceeding customer expectations.
Keep Your CX Program Fresh & Up-to-Date with Employee Experience It wasn’t long ago that practitioners spent their days clarifying the difference between customer service and customer experience, identifying the right technologies, building their teams, and stressing out over how to prove ROI. CX programs have come a long way.
Engage with these communities by sharing updates, hosting Q&A sessions, or running exclusive webinars. . • Community Building : Create spaces where customers can connect, such as online forums, social media groups, or live events. This helps build a strong customer community that feels loyal to your brand.
We’ll be looking at this question at the upcoming webinar together with Mikko Määttä, Head of Marketing at Frosmo , and Kristian Stolt, COO of Feedbackly. Both men are experts in their field and it is guaranteed to be a highly valuable webinar with lots of practical stories and examples.
Speaker: Kristina Evey, Customer Experience Strategist, The Customer Experience Podcast for Business Leaders
This webinar will do a deep dive into the mindset, processes and methods of building a successful Customer Experience. By the end of this webinar, you will know: What drives buying decisions. The steps necessary to define CX strategy. How to set and manage CX expectations. Outcomes of effective Journey Maps.
We invite you to this open-access webinar with 150 places available. Register in advance for this webinar: [link]. Register in advance for this webinar: [link]. What you will learn: The role of AI capabilities in delivering seamless experiences. Tips to maximize the ROI of AI in customer service. Open Q&A session.
You are all invited to the open-access interactive webinar with 150 places available. You are invited to the open-access webinar. Here are our upcoming events: The European Customer Experience Organization ( ECXO) Presents Journey Orchestration (JO) in Practice II by Ray Gerber Chief Product Officer at Thunderhead. Ricardo Saltz Gulko.
In this webinar you'll learn how to create a customer journey map, what business objectives it helps achieve, and the differences between B2B and B2C journey mapping.
We gathered these insights from 12 months of webinars and roundtable discussions with our customers. Our webinar, Survive and Thrive in 2021 with an Employee-First Automation Strategy, focused on empowering agents and improving the contact center experience by: Designing employee and customer experiences to align common outcomes.
Speaker: Colin Shaw, Founder & CEO, Beyond Philosophy
In this webinar, Colin Shaw, Founder of Beyond Philosophy and recognized by LinkedIn as one of the worlds top 150 business influencers will that you need to embrace the fact that by understanding Customer emotions and psychology you will be able to design an experience that influences Customers decision making and their behaviour.
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