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Three CX Strategy Webinars to Ramp Up Your Program

InMoment XI

It’s fair to say that we all learned a few crucial lessons within the past year(s) about the shift in customer expectations and needs—and we’ve strived to put our learnings into a few CX strategy webinars. Watch the webinar to get the full inside scoop! Find out the other secrets to winning these moments when you watch the webinar!

Strategy 370
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Cracking the Self-service Code in iGaming: 5 Key Insights from our Webinar

Comm100

Cracking the Self-Service Code in iGaming Dive into the latest trends and best practices for delivering exceptional customer experiences in the digital age Watch now On-Demand Webinar 1. Request a demo Request Demo The post Cracking the Self-service Code in iGaming: 5 Key Insights from our Webinar appeared first on Comm100.

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Do Something Great with Customer Feedback (Webinar Recap)

IntouchInsight

In case you missed it, get the highlights from the "Do something great with customer feedback" webinar that took place on July 9, 2020 with Heart of the Customer's CEO & Founder, Jim Tincher, and our very own Executive Vice President, Erin Fenn.

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CX Tech Top-ups: You’re Invited to Our Software Training Webinar!

IntouchInsight

In support of this, we have launched monthly free product demo webinars. Here at Intouch Insight, we are always working with our customers to help elevate their customer experience game.

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How to Find Common Ground: Account-Based Marketing (ABM) for Team Alignment

Speaker: Alex Moore, Co-Founder of Stratagon Marketing & Technology

This webinar will provide actionable insights to help your teams align for real revenue impact! It's a win-win strategy for both teams. The implementation of ABM can be challenging, involving change management and the integration of the right tech tools and automation. Register today to save your seat!

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Webinar recording: Telecom increases revenue and NPS® with data-driven CX programs

Centriam Customer Experience Lab

During this recorded webinar, Alvin Stokes, senior vice president of customer experience at Cable & Wireless Communications, shares how this transformation led to a dramatic increase in revenue and NPS® for Cable & Wireless. A customer experience transformation is underway at Cable & Wireless, a $3.6

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FREE Webinar! Procurement From The Outside-In: Moving To A Customer-Centric Mindset

Kerry Bodine

I hope you’ll join me on Tuesday, August 17 at noon Central time , when I’ll be teaming up with the global procurement and supply chain consultancy Proxima for a fun webinar. The post FREE Webinar! The folks at Proxima share a mindset that’s near and dear to my heart: transformation through customer centricity.

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How to Maximize Customer Satisfaction Through Digital Channels

Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast

In this insightful webinar, Aarde Cosseboom will give a full breakdown on: How organizations are implementing digital channels. More than ever, organizations are implementing digital channels in an attempt to better engage their customers and help employees sort through the mountains of customer inquiries.

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Evolving Beyond Intent: Create Customer Value with Signals

Speaker: Jam Khan, SVP, Product Marketing at ZoomInfo & guest speaker Amy Hawthorne, Principal Analyst from Forrester

Join Jam Khan, SVP, Product Marketing of ZoomInfo and guest speaker Amy Hawthorne, Principal Analyst from Forrester for this new webinar where you'll find out how marketing teams operate more efficiently and sales teams close more business when they act on buying signals, not just intent!

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Cracking the Code: Turning Intent Data into Go-to-Market Success

Speaker: Steven Bryerton, SVP of Sales at ZoomInfo & Robin Izsak-Tseng, VP of Revenue Marketing at G2

Join Steven Bryerton, SVP of Sales at ZoomInfo, and Robin Izsak-Tseng, VP of Revenue Marketing at G2 in this webinar where you're guaranteed to walk away with a fresh understanding of and a new perspective on intent data! Turn your go-to-market motions around with intent data!

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Relevance, Reach, Revenue: How to Turn Marketing Trends From Hype to High-Impact

Speaker: Alexa Acosta, Director of Growth Marketing & B2B Marketing Leader

In this webinar, industry expert Alexa Acosta will break down the most impactful marketing trends shaping the industry today and how to turn them into real, revenue-generating strategies. Marketing is evolving at breakneck speed—new tools, AI-driven automation, and changing buyer behaviors are rewriting the playbook.

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[Live Webinar] Creating Delightful Customer Education Programs that Drive Business Outcomes

Speaker: Daniel Quick, Head of Customer Education, Asana

In this webinar, Daniel Quick, the Head of Customer Education at Asana, will share how he brings his background in game design into the Customer Education experience at Asana, and help you do the same. At work management platform, Asana, the company is well-aware of the need for bringing something extra to the training table.

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Campaigns that Click: Practical Personalization Strategies to Boost ROI

Speaker: Jennifer Hodroge, Omni-Channel Strategic Leader, Forrester CX Certified

In this new webinar with expert Jennifer Hodroge, we’ll explore how to leverage insights and customer journey mapping to build personalization strategies that deliver real impact. Marketers know that personalization is the key to engagement—but with limited budgets and time, how do you prioritize what, where, and how to personalize?

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Moving Customer Service to Customer Experience and How It Benefits Your Business

Speaker: Kristina Evey, Customer Experience Strategist, The Customer Experience Podcast for Business Leaders

This webinar will do a deep dive into the mindset, processes and methods of building a successful Customer Experience. By the end of this webinar, you will know: What drives buying decisions. The steps necessary to define CX strategy. How to set and manage CX expectations. Outcomes of effective Journey Maps.

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Customers Are Irrational!

Speaker: Colin Shaw, Founder & CEO, Beyond Philosophy

In this webinar, Colin Shaw, Founder of Beyond Philosophy and recognized by LinkedIn as one of the worlds top 150 business influencers will that you need to embrace the fact that by understanding Customer emotions and psychology you will be able to design an experience that influences Customers decision making and their behaviour.