Bob Hayes

OCTOBER 23, 2017

Download the free 22-page white paper by clicking the image. Download the complete 22-page white paper here. You can download the free white paper here. We surveyed 80+ customer-centric professionals in companies with formal customer-centric programs (e.g., Competing on Analytics.

Analytics 68

Analytics Competitive Advantage Government Customer Centricity 68

mopinion

OCTOBER 23, 2017

The post New White Paper: How to Boost your Retail Website with Online Feedback appeared first on Mopinion. Consumers are not only (increasingly) picking up their mobile phones to shop online, but they’re also looking for a more interactive experience with the brand, accompanied by a smooth purchasing process.

Retail 76

Retail Feedback How To Customer Journeys 76

InMoment XI

MAY 28, 2009

In a new white paper titled “Retaining Customers in Tough Economic Times”, Kyle LaMalfa, Allegiance Best Practices Manager & Loyalty Expert, offers 9 tips for succeeding at customer retention in a marketplace that doesn’t follow traditional rules.

Customer Retention 150

Customer Retention Tips Loyalty Customers 150

InMoment XI

MAY 28, 2009

In a new white paper titled “Retaining Customers in Tough Economic Times”, Kyle LaMalfa, Allegiance Best Practices Manager & Loyalty Expert, offers 9 tips for succeeding at customer retention in a marketplace that doesn’t follow traditional rules.

Customer Retention 150

Customer Retention Tips Loyalty Customers 150

InMoment XI

MAY 28, 2009

In a new white paper titled “Retaining Customers in Tough Economic Times”, Kyle LaMalfa, Allegiance Best Practices Manager & Loyalty Expert, offers 9 tips for succeeding at customer retention in a marketplace that doesn’t follow traditional rules.

Customer Retention 150

Customer Retention Tips Loyalty Customers 150

TechSee

OCTOBER 7, 2024

For a more detailed analysis, be sure to download our comprehensive white paper and industry report. Download our white paper and industry report today to uncover the full potential of these technologies for your business. Ready to realize the financial and environmental benefits of visual AI?

ROI 124

ROI First Call Resolution Travel Return on Investment 124

IntouchInsight

APRIL 12, 2018

There are several trends occurring across the world that are contributing to hyper-competition around customer experience. Increasingly educated and connected, consumers are empowered in their purchase decisions and expect consistent, high-value experiences.

How To 120

How To Trends Consumers Connections 120

InMoment XI

OCTOBER 10, 2022

WHITE PAPER. Download the White Paper. Understanding survey statistics and trends can help you get the best possible feedback from your customers, which can help you grow your business. Customer feedback can help improve your processes, decide on new features or products, and ultimately boost customer happiness.

Net Promoter Score 368

Net Promoter Score Survey NPS B2C 368

Confirmit

JULY 7, 2017

This paper focuses on the role that a Voice of the Customer (VoC) program plays in enabling continuous communication from your contact center to the rest of the organization. Voice of the Customer White Papers. It provides the top reasons for gathering feedback, and details 5 ways to share customer feedback to maximize value.

Contact Center 40

Contact Center Course Metrics Customer relationships 40

TechSee

SEPTEMBER 30, 2024

To gain deeper insights into the impact of these technologies, make sure to download our white paper. Download our white paper today to uncover the full potential of these technologies for your business. Don’t Miss Out on More Insights Ready to transform your customer experience with visual AI?

Industry 109

Industry First Call Resolution Automotive Customer Satisfaction 109

NICE inContact

NOVEMBER 2, 2021

To learn more, download our complimentary white paper, The Ultimate CX Agent Guide: Hiring, training, onboarding, and measuring agents in a digital-first world. But you can do even more to meet your CX goals by focusing on every aspect of the agent employment life cycle, beginning with the hiring process.

Customer Experience 209

Customer Experience Contact Center Customers Measurement 209

InMoment XI

DECEMBER 3, 2021

“ In this white paper, you will learn: What inclusivity means for experience professionals How seven steps will help you develop an inclusive and accessible strategy What the principles of inclusive experience design are and how they benefit your organization.

Brands 370

Brands Social Media Travel Groups 370

TechSee

OCTOBER 17, 2024

For a more detailed analysis, be sure to download our comprehensive white paper and industry report. Download our white paper and industry report today to uncover the full potential of these technologies for your business. Ready to increase customer loyalty and reap the financial rewards of visual AI?

First Call Resolution 109

First Call Resolution Customer Satisfaction Telecommunications Innovation 109

InMoment XI

JANUARY 6, 2022

Click here to read our full-length white paper on the world of CX incentives programs, in which expert David Ensing considers these initiatives from every angle and presents a carefully researched perspective you can leverage.

Rewards Programs 370

Rewards Programs eBook Report Feedback 370

NICE inContact

FEBRUARY 24, 2021

In a white paper on key industry insights, Deloitte says the consumer has arrived in the healthcare industry sooner than expected. The pandemic has rapidly accelerated the “consumerization” of health care—patients behaving more like consumers in their healthcare interactions.

Meeting 167

Meeting Consumers Healthcare Contact Center 167

Inbenta

OCTOBER 30, 2024

Conversational AI solutions help businesses keep their customer service prompt, efficient and continuous, even at the busiest times. The following is an excerpt from our latest white paper, “ Peak Performance: Mastering Customer Service Spikes with AI. ” What makes a good customer experience?

Self Service 52

Self Service Chatbots NPS Tools 52

InMoment XI

SEPTEMBER 30, 2021

To learn more, read this white paper that takes a deep dive into the strategies and methods you can utilize to perfect your email survey invitations. .

Survey 370

Survey Tips Course Strategy 370

Confirmit

MARCH 6, 2017

A well-designed and executed Voice of the Customer program is at the heart of any customer experience endeavor. But a VoC program does not simply appear, fully-formed at the heart of any organization, no matter how well planned it is.

Leadership 40

Leadership Financial Customer Experience Customers 40

InMoment XI

AUGUST 30, 2022

To learn more about customer satisfaction surveys and the best way to utilize them, download our free white paper here! Timing your surveys right, and designing them effectively will help you get all the information you need to keep your customers happy and satisfied with your products.

Customer Satisfaction 370

Customer Satisfaction Net Promoter Score Survey Effort Score 370

C3Centricity

AUGUST 2, 2021

As mentioned last week, you can download the full white paper HERE. This is the second part of “The 23 Keys to Creating Raving Fans” post by Alan Hale from CMG (Consight™ Marketing Group) in Chicago. In addition to using NPS, we also like to use other diagnostic questions to see how we can improve.

Customer Relationship Management 180

Customer Relationship Management NPS CRM Loyalty 180

C3Centricity

JULY 27, 2021

If you can’t wait for Part 2 next week, you can download the full white paper HERE. Exceptionally, I am publishing it as two separate posts because its length and value deserve the detail and effort he has put into it.

B2C 186

B2C B2B Customer Satisfaction Industry 186

InMoment XI

OCTOBER 11, 2021

And if you’re interested in a more in depth guide to crafting the ultimate anonymous EX program, take a look at our white paper Just How Anonymous Is Your Employee Experience Program?

Employee Experience 370

Employee Experience Feedback ROI Culture 370

DemandJump

MARCH 28, 2023

You’ve written a ton of educational and engaging blogs, white papers, case studies, and more. You’ve developed graphics, infographics, and maybe even some videos to go along with your written content.

ROI 105

ROI Marketing Return on Investment Infographics 105

Inbenta

APRIL 10, 2024

In this white paper, you’ll learn the most effective use cases of AI to improve banking relationships at scale while maintaining compliance. AI-powered tools represent a new opportunity for banks to encourage self-service, boost NPS, and enhance customer experience.

Self Service 52

Self Service Banking Case Study NPS 52

InMoment XI

OCTOBER 12, 2022

Click here to read our full-length white paper on why your brand needs both VoC and market research. So be bold in your strategy and use both VoC and market research. Your customers will feel heard, your C-suite will be impressed, and the experiences you provide will be meaningfully transformed.

Voice of Customer 221

Voice of Customer Marketing Social Media Feedback 221

Comm100

MAY 20, 2020

If you want to find out more about omnichannel customer engagement and how to handle interactions across channels with more control and less effort, download the White Paper below: Free Download: Customer Engagement 2020 White Paper. White Paper. Digital omnichannel is the next big thing of the new decade.

Omni-Channel 162

Omni-Channel Customer Service Knowledge Base Communication 162

NICE inContact

JULY 26, 2019

Discover the possibilities in our latest white paper: AI for CX: Practical Investments, Proven Return. Download the white paper today. What practical steps can your organization make to utilize the powerful capabilities of AI?

Contact Center 137

Contact Center Chatbots Call Center Study 137

InMoment XI

FEBRUARY 8, 2022

Get a headstart adding to your checklist today by reading the full white paper where we give an in-depth look at what will make your program stick. So this isn’t the end. There are probably countless boxes you can think of right now that need to be filled.

Government 243

Government Customer Experience Customers Meeting 243

InMoment XI

AUGUST 3, 2023

To learn more about how unstructured data analytics is key to understanding the Voice of the Customer, read this white paper !

Analytics 366

Analytics Customer Insights Data Social Media 366

Customer Interactions

JULY 7, 2015

In its new white paper You Can Have It All: Satisfied Customers AND Profitable Operations, industry analyst firm Frost & Sullivan confirmed that optimizing customer interactions is critical to improving business performance.

Social Media 28

Social Media Customer Experience Interaction System 28

InMoment XI

MAY 29, 2019

This article was first published as a Maritz Research White Paper. You can view the original paper here.

Social Media 150

Social Media Survey Feedback Customers 150