CSM Magazine

MARCH 28, 2025

To save you time, weve compiled a list of the 25 best customer service software tools you should consider in 2025 , broken down into free and paid options that cater to specific needs. This powerful tool offers ticket assignment and multi-language support so your customers feel heard, wherever they are.

Software 52

Software Customer Service Self Service Omni-Channel 52

BirdEye

MARCH 28, 2025

Multi-location businesses aiming for online visibility and enhanced online reputation have an undeniable starting point – Google Maps SEO. That is why we bring you the top expert-recommended Google Maps SEO strategies tailored for multi-location businesses. Multi-location challenge: Imagine a retailer with 80 locations.

Multi-Channel 52

Multi-Channel Social Media Tips Brands 52

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Multi-Channel 52

Multi-Channel NPS Survey Analysis 52

ECXO

JANUARY 21, 2025

I hope your holiday season was as refreshing and fun as mine and that youre kicking off 2025 feeling energized and ready to tackle whatever comes your way! Their first big hit was a multi-functional pen that worked as a stylus, flashlight, and bottle opener. To start the year with a twist, Im shaking things up.

Customer Experience 156

Customer Experience Social Media Net Promoter Score Innovation 156

rethinkCX

MARCH 4, 2025

In 2025, listening isnt just politeits profitable. Whether youre a customer journey consultant crafting experiences or a brand chasing retention, VoC is the secret sauce for 2025. In 2025, VoC goes beyond traditional methods. In 2025, ignoring feedback isnt an optionits a death knell. Lets get started.

Loyalty 52

Loyalty Social Media Customer Journeys Multi-Channel 52

eglobalis

JULY 2, 2024

Despite its simplicity, more than 75% of organizations are projected to phase out NPS as a Measure of Success for Customer Service and Support by 2025, according to Gartner. ”—offers a narrow and momentary transactional perspective on customer sentiment.

NPS 450

NPS Feedback Net Promoter Score B2C 450

Peter Lavers

NOVEMBER 16, 2017

Remember when we used to talk about “channels and media”? Channel meant physical route to market e.g. retail, wholesale, intermediated, direct, etc. These terms have effectively amalgamated since we started to become “multi channel”. These terms have effectively amalgamated since we started to become “multi channel”.

Multi-Channel 73

Multi-Channel Omni-Channel Customer Centricity Culture 73

SurveySensum

FEBRUARY 4, 2025

month Have broad use case, from small to large business Top GDPR-Compliant Survey Platforms in 2025 Finding the right survey platform that balances solid features with GDPR compliance is a tall order. It offers multi-layered access control which ensures that only authorized personnel gain access to sensitive information.

Survey 52

Survey Multi-Channel ROI User Experience 52

Retently

NOVEMBER 27, 2024

Expanding Revenue Channels 4. The Rise of Social Commerce : According to McKinsey , global social commerce sales are projected to reach over $2 trillion by 2025. Let’s explore how expanding revenue channels can complement personalization for even greater growth. Emerging Channels 1. Personalizing the Customer Journey 3.

Ecommerce 148

Ecommerce Sales Strategy Tips 148

DCX

FEBRUARY 9, 2025

Why it matters to CX pros: Non-stop growth When digital channels become easier, people use them more. The triple effect Easier access, more volume: Apps and messaging channels let customers check balances or raise issues without hassle—so they reach out more often.

Touchpoint 52

Touchpoint Self Service Multi-Channel Healthcare 52

SurveySensum

NOVEMBER 26, 2024

Data Collection and Feedback Mechanisms Qualtrics : It enables users to gather feedback from multiple channels which fosters an omnichannel feedback collection, ensuring that no insight is lost. SurveySensum: The tool captures customer feedback from multiple channels and gathers it on a single platform for a unified and comprehensive view.

Comparison 52

Comparison Effort Score Analysis Self Service 52

SurveySensum

JANUARY 16, 2025

SurveySensum : By offering end-to-end customer support through multiple channels, SurveySensums customer support is better in contrast to the other two tools. And it is also only available in English surveys [No multi-lingual support in this feature]. It is available in all plans and also with multi-lingual support. Best of all?

Comparison 52

Comparison Effort Score Analysis Multi-Channel 52

Optimove

FEBRUARY 23, 2025

With that as a backdrop, this letter will cover the state of the CRM Marketing industry, Optimoves accomplishments in 2024, and a look ahead to 2025 and beyond. #1 WhatsApp Integration : With nearly two billion active users worldwide, WhatsApp has become an essential channel for businesses.

Multi-Channel 52

Multi-Channel Gamification Self Service CRM 52

BirdEye

MARCH 3, 2025

That seamless experience across both online and physical channels is what omnichannel marketing is all about. By using unified messaging and visuals, brands can engage customers on their preferred channels, enhancing satisfaction and loyalty. Goal Reach: Maximizing distribution of messages across channels.

Omni-Channel 52

Omni-Channel Strategy Marketing Multi-Channel 52

BirdEye

MARCH 27, 2025

Continue monitoring your support ticket and consider escalating via social channels. AI and Google Maps reviews: What to expect in Google Maps in 2025 In 2025, Google is committed more than ever to ensuring that the reviews on Google Search and the local Map pack are authentic. FAQs about Google Maps reviews 1.

Policies 52

Policies Multi-Channel Management Guidelines 52

BirdEye

MARCH 3, 2025

That seamless experience across both online and physical channels is what omnichannel marketing is all about. By using unified messaging and visuals, brands can engage customers on their preferred channels, enhancing satisfaction and loyalty. Goal Reach: Maximizing distribution of messages across channels.

Omni-Channel 52

Omni-Channel Strategy Marketing Multi-Channel 52

AWS Machine Learning

FEBRUARY 10, 2025

Solution overview CrewAI provides a robust framework for developing multi-agent systems that integrate with AWS services, particularly SageMaker AI. In this post, we demonstrate how to use CrewAI to create a multi-agent research workflow. In the following steps, we create a simple blocks counting agent to serve as an example.

Multi-Channel 99

Multi-Channel e-support Tools System 99

SurveySensum

DECEMBER 30, 2024

CustomerGauge has been specifically built to cater to B2B and handle complex, multi-touchpoint journeys and various account sizes. It helps businesses manage multi-contact, hierarchical customer structures. Top 10 CustomerGauge Alternatives in 2025 1. Top 10 CustomerGauge Alternatives in 2025 1.

Customer Success 52

Customer Success Customer Journeys Multi-Channel NPS 52

SurveySensum

FEBRUARY 17, 2025

Omnichannel Data Analysis Customer feedback comes from various channels, including emails, surveys, chatbots, social media, and support tickets. 5 Top 5 Text Analytics Tools In 2025 Heres a detailed comparison of the best 5 text analysis tools of the 2025 market to help you choose the perfect one for extracting actionable customer insights.

Analytics 52

Analytics Tools Multi-Channel Analysis 52

InteractionMetrics

MARCH 20, 2025

In this guide, well walk you through our favorite customer experience platforms that deliver on these promises in 2025 so you can boost loyalty, and build trust. Without further ado, here are our top picks for Customer Experience Management Software in 2025. What Is CX Software?

Software 52

Software Multi-Channel Contact Center Social Media 52

rethinkCX

JUNE 11, 2024

In 2025, customer service isnt just a nice-to-haveits your businesss lifeline. Whats big in 2025? source) Why Your Business Needs It in 2025 Heres why customer service software is a game-changer: Efficiency on Steroids: AI handles the grunt workthink ticket sorting or canned repliesso agents focus on what matters. Automation.

Software 52

Software Customer Service e-support Social Media 52

BirdEye

DECEMBER 28, 2024

Traditional communication channels often fall short, leaving patients frustrated and uncertain. A multi-location healthcare business requires the most efficient AI healthcare chatbots to streamline operations communication standards. Healthcare is complex, time-sensitive, and deeply personal. Not all AI chatbots work the same way.

Healthcare 52

Healthcare Chatbots Multi-Channel Insurance 52

BirdEye

FEBRUARY 21, 2025

Social proof and testimonials Displaying positive doctor reviews on your website and social media channels provides social proof, which reinforces trust and attracts new patients. Multi-platform review monitoring From a single dashboard, track doctor reviews across multiple platforms, including Google, Facebook, Healthgrades, and Yelp.

Management 59

Management Tips Healthcare Multi-Channel 59

Thematic

FEBRUARY 24, 2025

Analyze Customer Interactions Across Multiple Touchpoints Customers today engage with businesses across multiple channels. Why Multi-Channel Analysis Matters 60% of consumers have purchased from a brand solely based on the service they expected to receive.

Strategy 62

Strategy Customer Experience Social Media Handbook 62

Currency Alliance

DECEMBER 1, 2020

If companies keep operating their loyalty programs like they did in 2000, then by 2025 it’s likely they’ll be investing a lot of money in programs that their customers use only once, and quickly recognize it could be a decade before they reach interesting rewards. Winning loyalty programs in 2025. Multi-serviced.

Loyalty Programs 52

Loyalty Programs Loyalty Multi-Channel Hotels 52

SurveySensum

DECEMBER 13, 2024

Source: TrustRadius , October 28, 2024 Comparison Table of the Best Jotform Alternatives in 2025 A comprehensive list of the best 13 alternatives of Jotform that you can choose as per your requirements. 5 SurveySparrow $19 per month Free trial Help page, Email, social media channels, phone support 4.4/5

e-support 52

e-support Survey Tools Analysis 52

SurveySensum

JANUARY 16, 2025

SurveySensum : By offering end-to-end customer support through multiple channels, SurveySensums customer support is better in contrast to the other two tools. And it is also only available in English surveys [No multi-lingual support in this feature]. It is available in all plans and also with multi-lingual support. Best of all?

Comparison 52

Comparison Effort Score Analysis Multi-Channel 52

Optimove

OCTOBER 2, 2024

Attend this talk to learn four strategies for success in 2025, including how to engage and retain players. # Poor retention after a significant event can harm overall player lifespan and reduce acquisition, leading to revenue loss from decreased activity.

Gamification 64

Gamification Meeting Engagement Sports 64

eGain Blogs

FEBRUARY 9, 2025

Customer service stands at the forefront of this AI-driven disruption, with a simple goal: deliver trusted, consumable answers to the right person, at the right time, via the right channel. These solutions provide a multi-layered approach to ensure your data remains secure. This is exactly where AI excels.

Customer Service 40

Customer Service Competitive Advantage Multi-Channel Virtual Agent 40

Optimove

APRIL 13, 2023

Using customer data strategically is crucial for achieving personalization, yet in 2025, 80% of telecom marketers that have invested in personalization will abandon their efforts. Here’s how Optimove is helping telco brands to do just that …. First things first – data is key! The problem? Turning data into action. And why stop there?

Telecommunications 52

Telecommunications Brands Marketing Multi-Channel 52

West Monroe

APRIL 27, 2022

In fact, Gartner anticipates that by 2025, 80% of all B2B sales will be happening through digital channels. An effective e-commerce channel provides the foundation for doing so. But in our experience, many software companies haven’t yet optimized this channel. The value of an optimized e-commerce channel.

Software 52

Software e-support Multi-Channel Industry 52

West Monroe

APRIL 27, 2022

In fact, Gartner anticipates that by 2025, 80% of all B2B sales will be happening through digital channels. An effective e-commerce channel provides the foundation for doing so. But in our experience, many software companies haven’t yet optimized this channel. The value of an optimized e-commerce channel.

Software 52

Software e-support Multi-Channel Industry 52

SurveySensum

SEPTEMBER 14, 2020

Companies that were expecting to move digitally in 2025 are already here. . Digital has become the new channel of interaction amongst the customers. . Digital has become the new channel of interaction amongst the customers. . Customers prefer to interact digitally across social media channels, chats, or apps than on calls.

Customer Experience 59

Customer Experience Social Media Multi-Channel Chatbots 59

SurveySparrow

JULY 24, 2023

As per Gartner, by 2025, AI, particularly artificial intelligence in customer experience, will have a hand in over half of all customer interactions. Omni-Channel Experience Apparently, creating an Omni-channel experience is a biggie. Customers today interact with brands through various channels. Seamless transition.

Omni-Channel 52

Omni-Channel Technology Customer Experience Customer Journeys 52

VDS

MARCH 17, 2023

It allows organizations to manage customer interactions across multiple channels, including voice, email, chat, and social media. If you have perpetual premise licenses, then the system can continue to be used, but you will not receive support or bug fixes after the end-of-life date of July 31, 2025.

Contact Center 52

Contact Center Self Service Policies Multi-Channel 52

SurveySensum

NOVEMBER 7, 2023

It encompasses all the touchpoints and interactions that occur on mobile platforms, including mobile websites, mobile apps, text messages, and other communication channels that customers use on their mobile devices. This is why more than 41% of customers prefer live chat support over other channels. But why is it important?

Self Service 52

Self Service Customer Experience Multi-Channel e-support 52

Think Customers

JULY 25, 2024

Gartner predicts that over 75% of organizations will move away from using NPS as a primary metric for customer service and support by 2025. Building a Customer-Centric Culture Creating a 360-degree feedback system involves: Multi-Channel Feedback Collection : Capturing diverse perspectives across touchpoints.

Metrics 40

Metrics Analysis Feedback NPS 40