ChurnZero

SEPTEMBER 14, 2018

Upcoming Webinar. In this webinar, you’ll discover a way to scale your Customer Success efforts and sustain Customer Lifetime Value while increasing brand value and decreasing support costs: Customer Education. Satisfaction: ensure customer SUCCESS! MarketEdLive (@cgritmon) September 7, 2018.

Customer Success 66

Customer Success Customer Retention Conference B2B 66

BirdEye

MARCH 29, 2024

This builds a connection between the audience and the business, strengthening their brand value on the platform. Promote inspirational content Not everything you post on Instagram Stories needs to be about your brand; this is a place to be a bit informal and connect with your audience.

Social Media 109

Social Media Video Guidelines Sales 109

ChurnZero

AUGUST 24, 2018

This week we hosted a well-attended webinar on – Customer Success & Finance: Get Aligned! The webinar discussed the process and impact of the renewal from both the Customer Success and Finance point of view. You can now view the webinar on-demand here. Below is a recap of the webinar Q&A. Upcoming Webinar.

Customer Success 61

Customer Success NPS Customer Retention Financial 61

ChurnZero

SEPTEMBER 7, 2018

Upcoming Webinar. In this webinar, you’ll discover a way to scale your Customer Success efforts and sustain Customer Lifetime Value while increasing brand value and decreasing support costs: Customer Education. And there you have it – the makings of a stellar Customer Success Manager job description.

Customer Success 45

Customer Success Management NPS Tips 45

ChurnZero

AUGUST 31, 2018

Upcoming Webinar. In this webinar, you’ll discover a way to scale your Customer Success efforts and sustain Customer Lifetime Value while increasing brand value and decreasing support costs: Customer Education. Customer Education: The Secret to Scale in Customer Success. Tuesday, September 25, 2018.

Net Promoter Score 45

Net Promoter Score Effort Score Customer Success Training 45

Wootric CX Blog

SEPTEMBER 17, 2020

Whether you’re showing customers how to record a webinar or helping them find the right furniture for their home, the same fundamental principles apply. Strong brand values. This also needs to inform the general values of your brand. You must also attend to their needs and concerns.

Customer Experience 71

Customer Experience Leadership Course Consumers 71

CSM Magazine

JANUARY 17, 2024

The ideal video provides a space to present your brand values. Whole-team meetings, town-halls, webinars and more can be arranged with a hefty savings in outflow. In terms of content, videos can feature your products and services, showcase your USP and provide information about them.

Video 52

Video Communication Training Social Media 52

SmartMessage Blog

DECEMBER 20, 2019

Social media marketing, email marketing, content marketing, search engine marketing, Google Ads, Facebook and Instagram ads, online customer services, webinars and many more… Digital automation helps to bring all these separate tools together and deliver a full-fledged marketing message. 2) Provides Better Reporting.

Marketing 40

Marketing Social Media Advertising Sales 40

BirdEye

DECEMBER 8, 2023

Interactive webinars: Host webinars sharing cleaning tips, industry insights, and engaging with your audience in real-time. Cinematic storytelling: Craft short cinematic ads about how clean carpets enhance lives and spaces. Make it humorous: Create funny commercials that entertain while emphasizing the importance of clean carpets.

Tips 59

Tips Strategy Marketing Social Media 59

BirdEye

MARCH 11, 2024

During events and promotions When participating in or discussing events, conferences, or webinars, use the event-specific hashtag. Pro-tip: Use hashtags to align your brand with social causes or movements, showing your brand's values and connecting with users who share those values.

Social Media 72

Social Media Trends Analytics Connections 72

ChurnZero

SEPTEMBER 28, 2018

Earlier this week we hosted a well-attended webinar on – Customer Education: The Secret to Scale in Customer Success. . In this webinar we learned how to scale your Customer Success efforts and sustain Customer Lifetime Value while increasing brand value and decreasing Support costs through Customer Education. .

Customer Success 40

Customer Success Training Customers Video 40

Stella Connect

JANUARY 4, 2022

Align customer service training with brand values and goals. It’s not enough for your frontline organization to be aligned to your company’s values. Each individual agent on your team needs to be bought in on your company’s mission and vision, as well as your brand identity. Clarify expectations at all levels.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

APRIL 17, 2018

Align customer service training with brand values and goals. If brand guidelines seem arbitrary, it will be harder to get your agents’ buy-in. Include the “why,” or the brand goals and values reflected in the desired behavior, so agents will feel empowered in their role and enthusiastic about representing the brand well.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

SurveySparrow

JUNE 26, 2019

Closed loop reporting also helps understand the impact of paid marketing tactics at each customer touchpoints like webinars, forms, events, calls, and so on. Predict trends: Access to data and the subsequent ability to understand such random bits of data can go a long way in creating impactful value to the customers.

Feedback 60

Feedback Survey Touchpoint Brands 60

Qualtrics

APRIL 2, 2020

How you live up to your brand values right now, both internally and externally, will have a lasting impact on your company. These include daily live demos, webinars, tutorials and FAQs. People are needing to change the way they shop, how they can travel, where they eat and how they stay in contact with loved ones.

Customer Confidence 40

Customer Confidence Healthcare Travel Transportation 40

Stella Connect

APRIL 17, 2018

Align customer service training with brand values and goals. If brand guidelines seem arbitrary, it will be harder to get your agents’ buy-in. Include the “why,” or the brand goals and values reflected in the desired behavior, so agents will feel empowered in their role and enthusiastic about representing the brand well.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

SmartMessage Blog

JUNE 1, 2023

We can summarize marketing communication as the communication process that brands use to market their products or services. A good marketing communication strategy aims to interact with the target audience, increase the brand value and enable the organization to compete successfully.

Communication 40

Communication Marketing How To Multi-Channel 40

SmartKarrot

APRIL 7, 2022

The reasons could be many bad product-market fit , losses in sales, competitor pricing, brand value, or lack of customer service success. To manage a brand is tough, but to revive a failed brand is even tougher. The name of a product is a huge part of its brand value. Change the name. Revamp the packaging.

Omni-Channel 10

Omni-Channel Social Media Customer Centricity Sales 10

Qualtrics

SEPTEMBER 11, 2019

Webinar: (Kick)Starting a CX Program. It’s important to communicate and embrace a consistent set of brand values,” Aimee says. Those brand values are the heart of your customer experience strategy. Brand values define as an organization how you want to treat your customers. Watch the Webinar.

Customer Centricity 38

Customer Centricity Culture Effort Score Brand Values 38

CustomerSuccessBox

NOVEMBER 24, 2021

Relevant content can include various resources like blog posts, videos, case studies, podcasts, webinars, etc. This is done to create customer value and, as a result, brand value. The team must continually prove value and commitment to their customers to retain them with the business.

ROI 52

ROI Poor Customer Service Social Media Net Promoter Score 52