BlueOcean

MAY 16, 2024

In this downloadable case study, discover how we: Transitioned seamlessly from their 10-year predecessor with no disruption to the customer experience; Built a brand-new training program to exclusively focus on customer retention; Exceeded contractual service goals by 10%, saving the client money on every customer win Download the case study today (..)

Case Study 156

Case Study Customer Retention Study Training 156

BlueOcean

MAY 16, 2024

In this downloadable case study, discover how we: Transitioned seamlessly from their 10-year predecessor with no disruption to the customer experience; Built a brand-new training program to exclusively focus on customer retention; Exceeded contractual service goals by 10%, saving the client money on every customer win Download the case study today (..)

Case Study 156

Case Study Customer Retention Study Training 156

Customer Bliss

OCTOBER 30, 2018

In my new Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done.

Case Study 256

Case Study Study Hotels Chief Customer Officer 256

BlueOcean

NOVEMBER 19, 2024

The post Creating a Custom Zendesk IVR Integration for a Multinational Communications Corporation: A Case Study appeared first on Blue Ocean. Ready to reduce your call handle times and boost customer satisfaction? Schedule a call to discuss your custom IVR integration needs.

Case Study 156

Case Study Study Communication Average Handle Time 156

Customer Bliss

SEPTEMBER 28, 2021

Get more case studies, activities, and insights in the book. The post Dare to Rethink What’s Always Been Done: A Case Study in Rethinking the Wait appeared first on Customer Bliss. This blog post is adapted from materials explored in Would You Do That To Your Mother?

Case Study 194

Case Study Study Healthcare Hospitality 194

Customer Bliss

JANUARY 20, 2022

Learn more in this case study. #CX Want more case studies? The post First Direct Bank Decided to Always Be Available: A Case Study appeared first on Customer Bliss. It says, “Our time is more important than yours.”. So the bank made it happen. CX Click To Tweet. out of 100).

Case Study 148

Case Study Banking Study Hospitality 148

Customer Bliss

OCTOBER 28, 2021

Case Study: SOL Decided to Let People Set Their Own Targets. Want more case studies? The post Embed Trust, Energy and Joy in Work: A Case Study in Empowering Employees appeared first on Customer Bliss. Give your team permission to solve problems. Click To Tweet.

Case Study 148

Case Study Study Policies Government 148

Storyminers

SEPTEMBER 11, 2020

The post Case Study: How Nimble CRM Helped CX Experts StoryMiners Reinvent Their Own Customer Experience appeared first on StoryMiners. Nimble has changed how we work–and helped us improve the quality of the experience we offer.”.

Case Study 147

Case Study CRM Study Customer Experience 147

Doing CX Right

OCTOBER 8, 2023

You'll learn actionable strategies based on case studies of leading brands. The post Designing Immersive Customer Experiences Based on Leading Brand Case Studies appeared first on Doing CX Right. Joe Wheeler joins Stacy Sherman to discuss how you can design immersive customer experiences in a digital-first world.

Case Study 105

Case Study Study Brands Customer Experience 105

Customer Bliss

MARCH 23, 2022

Case Study: @Netflix employees stay and thrive because they're trusted, cared for, and they are in a place that lets them work with stunning colleagues. The post Attract the Right Candidates by Building and Defining a Strong Company Culture: a Netflix Case Study appeared first on Customer Bliss.

Case Study 139

Case Study Culture Study Company 139

Middlesex Consulting

SEPTEMBER 16, 2024

The conversion will have short—and long-term effects on the OEM’s aftermarket business. […] The post Repowering School Buses: A Case Study appeared first on Middlesex Consulting. It may be a battery, solar panel, or fuel cell, but it must reduce its impact on global warming.

Case Study 78

Case Study Study Consulting Financial 78

InMoment XI

MARCH 28, 2022

InMoment for Regulatory Compliance in Action: A Quick Case Study. InMoment has helped brands across healthcare, biotechnology, pharmaceuticals, financial services, and more, but today we will share a financial services case study.

Case Study 370

Case Study Financial Analysis Healthcare 370

eglobalis

OCTOBER 14, 2024

Internships, practical stages, and real business case studies offer learners the opportunity to apply their knowledge and develop solutions in a live environment, but these experiences are rare in current programs. However, while these case studies can provide useful insights, they are often too narrow in focus.

Customer Experience 345

Customer Experience Customer Journeys Case Study Innovation 345

Beyond Philosophy

SEPTEMBER 3, 2022

– A case study appeared first on CX Consulting. Click here to learn more about Beyond Philosophy’s Suite of Services. The post 5 rules for a highly successful customer experience implementation with amazing ROI!

Case Study 113

Case Study ROI Study Net Promoter Score 113

Storyminers

APRIL 23, 2018

Watch Nimble as a case-study-in-the-making on how to do software development/customer experience right! The other thing, from a customer experience perspective, is that the development and product teams never let up on improving the product and putting in features that create more value for me.

Case Study 55

Case Study Social Media Study Meeting 55

AWS Machine Learning

SEPTEMBER 26, 2024

Video generation has become the latest frontier in AI research, following the success of text-to-image models. Luma AI’s recently launched Dream Machine represents a significant advancement in this field. This text-to-video API generates high-quality, realistic videos quickly from text and images.

Case Study 127

Case Study Video Training Innovation 127

TechSee

JUNE 16, 2021

Visual assistance adoption case study: European Telecom. Visual assistance adoption case study: Costa Express . Visual assistance adoption case study: WCTel. A leading European CSP provides internet, 4G mobile and TV services to 20.5 million domestic and business customers.

ROI 251

ROI Case Study Strategy Wireless 251

InMoment XI

MAY 24, 2022

And after a day of illuminating case studies, we’ll take in the lights of Vivid Sydney from the best vantage point in town—dinner and drinks onboard our spectacular harbour cruise! More than 200 of the top CX professionals in Australia attend the XI Forum each year. Spectacular Entertainment.

Entertainment 370

Entertainment Case Study Conference Leadership 370

InMoment XI

SEPTEMBER 26, 2019

This one-day free event is hosted in New York, designed to deliver best practices, inspiring idea exchanges, case studies, and expertise from top thought leaders and practitioners of experience management programs. You don’t want to miss! View Article.

Management 275

Management Case Study Study Customer Experience 275

Storyminers

MAY 21, 2020

Watch Nimble as a case-study-in-the-making on how to do software development/customer experience right! The other thing, from a customer experience perspective, is that the development and product teams never let up on improving the product and putting in features that create more value for me.

Case Study 246

Case Study Social Media Study Meeting 246

InMoment XI

JANUARY 13, 2022

Read the full case study to learn more. This was a big, ambitious step for us, so we knew we would also need an experienced, capable CX partner to help us get there.”. This success story can be your success story too.

Case Study 370

Case Study NPS Survey Analytics 370

eglobalis

NOVEMBER 12, 2024

How Mature Companies Should Tackle Negative Social Media Feedback Analyses – [link] Beyond the Basics: Why the Traditional Customer Experience Education Model is Outdated – [link] Data Sources “It’s Time for a More Customer-Centric Approach in B2B Services” – Bevelroom Consulting, [link] “Why Customer Centricity Is a Must (..)

Customer Centricity 434

Customer Centricity Strategy B2B Consulting 434

C3Centricity

DECEMBER 10, 2024

Accenture ) Expanded Case Study: Spotifys “Wrapped” Campaign Spotifys “Wrapped” campaign exemplifies how personalisation can drive engagement. Demand Metric ) Expanded Case Study: IKEAs AR Revolution IKEAs “Place” app transformed the way consumers interact with furniture online.

Trends 166

Trends Consumers Strategy Case Study 166

Lumoa

JULY 17, 2022

New Case Study with one of our customers – Parques Reunidos! Thankfully, Lumoa has been able to: Get them Weekly Actionable Insights Enabled a cultural change, with more ownership of customer experience from teams worldwide Saves time, and therefore, saves money You can read the full case study here !

Case Study 195

Case Study Hotels Knowledge Base Study 195

Uniphore

JULY 10, 2021

Brian publishes quarterly “executive market studies,” featuring pointed analysis of research findings, industry trends, case studies and new technologies. He also enjoys delivering on-site customer experience training and consulting for Fortune 500 organizations. Kumaran Shanmuhan Global Head of Solutions Jacada.

Call Center 223

Call Center Contact Center How To Case Study 223

BlueOcean

DECEMBER 8, 2020

In the downloadable case study, discover how we: Pivoted to 100% remote recruiting, onboarding, and training. Get your Case Study Download today for more details. Launched on-time despite major challenges of the pandemic. Received positive feedback from the client and their members immediately upon launch.

Sports 156

Sports Customer Care Case Study Study 156

InMoment XI

JANUARY 27, 2022

Balancing Operations and Customer Experience: A Case Study. When future times of crisis present themselves (as they’re sure to do) we as CX professionals can carry forward this lesson: that both operations and customer experience need to be prioritised in order to make it through hard times.

Airlines 397

Airlines Customer Experience Policies Financial 397

BlueOcean

DECEMBER 17, 2020

A Case Study in Strategic Partnership. For all the juicy details, download the full case study today. We’ve partnered closely with this multinational network technology corporation for many years, providing end-to-end order management support and customer success enablement.

Case Study 156

Case Study Study Training Customer Success 156

ECXO

FEBRUARY 14, 2022

Talk with the ECXO : If your company is searching for potential organizations to Sponsor, invest, or create dynamic research, case studies and help to develop a global CX education unique program, together. That aims to impact the present and future of CX Leadership. Then let’s talk and grow together.

Culture 296

Culture Case Study Employee Experience Innovation 296

Customer Bliss

AUGUST 30, 2021

Hire People Who Will Make Your Company Unforgettable: A Case Study. High tech without a human connection may make interactions more efficient, but it’s important to know when to blend humanity and caring into customer experiences. More Resources on This Topic. Daily Huddle: Is Hiring Your Most Important Decision?

Case Study 310

Case Study Hotels Travel Company 310