BirdEye

MARCH 28, 2025

Dynamic, AI-powered insights replace traditional market maps based on spreadsheets and static research. A step-by-step guide Market mapping case study: Birdeye x Fairlawn real estate How AI transforms market mapping in 2025 Conclusion FAQs on market mapping Know your competitors better with Birdeyes GenAI tools What is market mapping?

Marketing 52

Marketing How To Analysis Case Study 52

NobelBiz

JANUARY 28, 2025

Collected through post-call surveys, CSAT scores provide direct customer feedback. As the industry shifts toward omnichannel communication, traditional KPIs like Average Handle Time must adapt. Use Follow-Up Surveys Post-call surveys offer valuable insights into customer satisfaction and the reasons behind their inquiries.

Contact Center 52

Contact Center Abandon Rate Self Service Average Handle Time 52

Thematic

FEBRUARY 23, 2025

Customization & Scalability: The tool should adapt to your industry-specific needs and grow with your business. Classify text dynamically , making it more adaptable to different business needs. Automatic categorization: Generative AI can create dynamic taxonomies, eliminating the need for manual classification.

Analytics 62

Analytics Social Media Analysis e-support 62

NobelBiz

NOVEMBER 5, 2024

This high turnover drains resources because of constant rehiring and training costs and disrupts team dynamics, negatively impacting service quality. A survey indicated that 70% of employees cite poor management as a primary reason for leaving.

Omni-Channel 52

Omni-Channel Contact Center Multi-Channel Knowledge Base 52

Retently

JULY 3, 2024

Whether you’re looking to enhance your interviews, gather detailed survey responses, or improve customer feedback , you’ll find plenty of useful tips and insights. They use formats such as multiple-choice or Likert scale survey questions. Surveys become much more valuable with open-ended questions. Let’s dive in! It’s simple.

Examples 142

Examples Feedback Survey Analysis 142

Second to None

AUGUST 13, 2024

Comprehensive Research Capabilitie s: From surveys and interviews to focus groups and observational studies, a reputable research firm should offer a wide range of research methodologies to gather diverse perspectives on the customer experience. These ensure the firm can provide actionable insights and deliver measurable results.

Customer Experience 62

Customer Experience Case Study Analysis Study 62

BirdEye

NOVEMBER 30, 2023

Adaptation to algorithm changes Social media platforms frequently update algorithms, affecting content visibility. On one hand, the real-time nature of these platforms requires a dynamic and proactive approach to safeguard a brand’s image. Stay agile and adapt to changes. Implement AI tools for advanced sentiment analysis.

Social Media 116

Social Media Management Guidelines Brands 116

Thematic

JULY 9, 2024

By leveraging Thematic's capabilities, DoorDash consolidates and synthesizes feedback from tens of thousands of open-ended NPS (Net Promoter Score) survey responses from Consumers, Dashers, and Merchants. Their strategy highlights the importance of delivering customer value through focus, strategic partnerships, and adaptable methods.

Net Promoter Score 62

Net Promoter Score Self Service Effort Score NPS 62

AWS Machine Learning

AUGUST 26, 2024

Since its inception in September 2023 up through March 2024, approximately one-third of surveyed sellers reported that GenAI Account Summaries had a positive impact on their approach to a customer, and sellers leveraging GenAI Account Summaries saw a 4.9% Dynamic templates – Adapt prompt templates based on retrieved customer information.

Sales 123

Sales Multi-Channel Metrics Feedback 123

SurveySparrow

JUNE 20, 2023

In the world of VoC, surveys are just the tip of the iceberg. A Voice of Customer program involves a strategic and proactive approach to capturing the true voice of customers through various channels – including surveys , reviews , social media , and more. Under Surveys, the Basic plan starts at $19/month for personal use.

Voice of Customer 52

Voice of Customer Customer Journeys Omni-Channel Strategy 52

Thematic

OCTOBER 7, 2024

Gather feedback Collect insights from customers using various channels, such as surveys, interviews, social media, and online reviews. By continuously adapting and improving based on customer feedback, businesses can outperform competitors who neglect or fail to act on these insights. How will you handle unexpected findings?

Voice of Customer 62

Voice of Customer Strategy Social Media Handbook 62

NobelBiz

MARCH 12, 2024

Read Case Study Watch video Case Study: Leading Edge Connections: Empowering Growth with Enhanced Interactions and Analytics Industry : Business Process Outsourcing (BPOs) / Outsourcing Company : Leading Edge Connections Number of Employees : 500+ Product Used : NobelBiz Omni+ Background : Leading Edge Connections, LLC.,

Customer Experience Management 52

Customer Experience Management Omni-Channel Customer Experience Customer Journeys 52

NobelBiz

MARCH 5, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. Ensuring alignment across all levels of the organization is crucial.

Call Center 59

Call Center Report Contact Center Net Promoter Score 59

Thematic

DECEMBER 10, 2023

Active Engagement: A qualitative data analysis method is an active and dynamic process that involves constant engagement with the data. This active and dynamic process allows researchers to continually question and refine their qualitative analysis, ensuring a comprehensive understanding of the data.

Analysis 62

Analysis Data Social Media Feedback 62

Currency Alliance

MARCH 21, 2019

The sea-change in marketing technology is evident in the Gartner CMO survey, which tracked spending across all marketing disciplines: …most of which are rooted in martech solutions, younger than loyalty program management technologies, but all united by the common need to share customer data and use it to drive results. Hatch loyalty.

Loyalty 58

Loyalty Banking Loyalty Programs CRM 58

Qualtrics

JANUARY 28, 2020

Calls - a direct, fast, and dynamic form of communication. The company is able to collect feedback beyond surveys, run text and sentiment analysis on their data, and take action on customer insights to close feedback loops. This allows you to take action ahead of time, making necessary changes and adapting your approach to avoid churn.

Communication 24

Communication Chatbots Multi-Channel Case Study 24

Bold360

DECEMBER 1, 2016

CX software aids companies in offering more personalized experiences and more accessible customer service through self-service functionality and rich support portals that grow and evolve with the business to adapt readily to customers’ needs, helps to reduce lengthy wait times when customers contact call centers, and much more.

Software 40

Software Customer Experience Company CRM 40