InMoment XI
DECEMBER 30, 2021
It’s fair to say that we all learned a few crucial lessons within the past year(s) about the shift in customer expectations and needs—and we’ve strived to put our learnings into a few CX strategy webinars. Watch the webinar to get the full inside scoop! Find out the other secrets to winning these moments when you watch the webinar!
Experience Matters
OCTOBER 14, 2014
As part of Customer Experience Day , I interviewed Mercedes-Benz USA (MBUSA) CEO Steve Cannon on a CXPA.org webinar called Customer Experience from the C-Suite. One of the highlights of the webinar was when Cannon said that “ customer experience is the new marketing ” and is critical for fulfilling MBUSA’s brand promise, The Best or Nothing.
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Experience Investigators by 360Connext
JUNE 5, 2017
It’s hard to have customers if you don’t have sales. But what happens after the sale? Sales become less personalized and lack emotion. That’s why I’m so excited about my upcoming webinar with SAP , who understands how setting up the relationship from the beginning is one of the keys to success.
Comm100
JULY 6, 2021
For many small businesses, the idea of launching a chatbot to handle customer support and sales questions seems out of reach. Comm100 Task Bot is a free, fun, and interactive chatbot that helps businesses of all sizes to increase engagement and drive sales. Gain leads with engaging conversation.
Speaker: Tony Medrano, CEO of RapportBoost.ai
and Heidi Rote, Director, North America Sales Center of Jenny Craig, as they present real case studies of how live chat drives engagement, order size, conversions, and allows agents to build relationships with customers. By the end of this webinar, you will know: Why this new communication channel is effective with younger generations.
Kerry Bodine
AUGUST 14, 2020
On Wednesday I presented a webinar with the Toronto Customer Experience Professionals Association. So many, in fact, that I didn’t have time to answer them all on the webinar itself. The post Q&A From My CXPA Webinar: From Journey Mapping To Journey Management appeared first on Bodine & Co.
ECXO
APRIL 28, 2021
You are invited to our second event with the fantastic Tabitha Dunn , the Chief Customer Officer, Head of Customer Experience and Global Sales Excellence at Ericsson. Taking Your CX Programme to the next level of Maturity Register in advance for this webinar. You are invited to a Zoom webinar. With Tabitha Dunn.
Speaker: Jeremy Watkin, Director of Customer Experience at FCR
If you're a contact center leader you've undoubtedly been inundated with sales people trying to get you to hop on the chatbot bandwagon. By the end of this webinar, you will know: If your organization is ready to implement AI. But is this the best place to burn our operational calories?
Speaker: Pulkit Agrawal
In this new webinar with Pulkit Agrawal, CEO and Co-Founder of Chameleon, you'll dive into the dynamic world of DAPs, discovering how to transform your product management approach, enhance CX, and drive technology sales through strategic implementation. Register now to save your seat!
Speaker: Peter Armaly - Senior Director and Advisor of Customer Success at Oracle
So why is there still ongoing debate and angst about customer success not being treated as an equal partner to its sales peers? Join this webinar with Peter Armaly, Senior Director and Adviser for Customer Success at Oracle, who will share his experiences, discuss some research, and offer guidance and opinions on this debate.
Speaker: Hope Neiman, Chief Marketing Officer of Tillster
With increased visibility into customer behavior, brands become well-equipped to leverage their technology, increase sales, and ensure returning customers. In this webinar, you will learn: How digital ordering platforms can enhance customer brand experience. Don't miss out on this exclusive webinar with Hope!
Speaker: Paul Weald, Contact Center Innovator
No matter what industry you're in - healthcare, customer service, sales, and more - it’s easier than you think to reduce wait times, monitor sentiment, and provide enhanced self-service options for all of your users. Learn how to streamline productivity and efficiency across your organization with machine learning and artificial intelligence!
Speaker: Jeremy Boudinet, Marketing Manager, Nextiva
The best customer experiences go beyond the sale. In this webinar, you will learn: The importance of customer appreciation. Making a customer want to advocate for your brand takes passion, personalization, and gratitude: all things that can be gracefully elicited throughout the customer journey map.
Speaker: John Ragsdale, Vice President of Technology Research for TSIA
As enterprise technology firms are in the midst of a rapid transition from on-premise to cloud technology, product development, sales, implementation, and support strategies are obliged to follow suit. Join us on June 22 at 12 EDT for a webinar led by TSIA’s distinguished vice president of technology research, John Ragsdale.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
They attempt to set out an ‘ideal’ path to success on the call, whether that's a sale, a resolved inquiry, or a closed case. Join us for this informative webinar and you will learn how: AI is automating low-complexity tasks. Scripts have been around as long as contact centers. But scripts have had a variety of issues.
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