Analysis Related Topics 
InMoment XI
NOVEMBER 1, 2022
In data analysis terms, this can be a real advantage, giving us clear, definite numbers on which to base future decisions. Cluster analysis is an answer to this problem. With cluster analysis, data analysts can construct data groups (or clusters ) based on a range of similarities and differences. What Is Cluster Analysis?
Lumoa
JANUARY 8, 2024
This is where stepping up to a text analysis software or a comprehensive customer experience platform becomes a big move for your business. That’s where text analysis, or text mining, comes into play. Text analysis software categorizes these into positive, negative, and neutral, picking up on language cues and common phrases.
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InMoment XI
AUGUST 24, 2022
This is where sentiment analysis comes into play. What Is Sentiment Analysis? Sentiment analysis is a term that describes the tools and strategies designed to help organizations extract unspoken meaning and emotion from text. How Does Sentiment Analysis Work?
ECXO
JULY 10, 2024
Redefining Customer Feedback: Embracing Comprehensive Metrics for Accurate Sentiment Analysis Introduction The Net Promoter Score (NPS) has long been a widely used metric for assessing customer loyalty, satisfaction, and the potential for customer churn as a relationship and transactional metric.
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In the complex ecosystem of CX tools developed for disparate use cases, metrics, and processes, Verint ranked as Exemplary through thorough analysis of product and customer experience in the Index. Verint is named an Exemplary Leader in the 2023 Customer Experience Management Value Index by Ventana Research.
eglobalis
MAY 27, 2024
A Comprehensive Analysis of AI's Impact on the Employee Experience by Ricardo Saltz Gulko The post A Comprehensive Analysis of AI’s Impact on the Employee Experience by Ricardo Saltz Gulko appeared first on Eglobalis.
Lumoa
FEBRUARY 7, 2023
From qualitative to quantitative information, actively soliciting feedback to passively analyzing user behavior, text analysis to interviews, VoC data collection can run the gamut. With the help of voice and text analytics, the data analysis process is made even easier. That’s where Lumoa comes in.
Advertiser: ZoomInfo
Download this ebook to learn how to maintain a strategy that includes refreshed information, database cleanses, and an accurate analysis at the same time. Forward-thinking marketing organizations have continuously invested in a database strategy for enabling marketing processes.
Speaker: Scott Stephenson, Co-Founder, CEO Deepgram
Real-time speech transcription, analysis, and enablement are now a reality. Post-call analysis and selective call auditing has brought you more information and insights on your customers, but what can you do with real-time transcriptions for all your calls?
Advertiser: ZoomInfo
you’ll see what we mean in this eBook) more revenue through data-driven prospecting, stage analysis, and subsequent sales enablement. This eBook highlights best practices for developing a pipeline management process that helps sales leaders and their team C.L.O.S.E
Speaker: Nathan Hart, Mary Kane & Imran Mohammed
When Contact Centers face issues with First Contact Resolution (FCR), conducting a root cause analysis to identify the process, systems, and/or behaviors that are failing is the best way to understand the exact drivers contributing to repeat calls.
Advertiser: Vanilla Forums
Thorough analysis of the factors that have led to the emergence of these trends. This year's annual Community Predictions will provide you with everything you need to know to succeed in 2021. This year's edition includes: Insight from 21 top community experts. 7 key trends to expect in 2021. Be prepared for 2021.
Speaker: Igli Laci, Strategic Finance Leader
Market Research and Analysis 🌐 Focus on thorough product and customer segmentation to tailor pricing strategies that meet the specific needs of each segment. Key Objectives: Profit Margin Optimization 📊 Set prices that maintain healthy profit margins, ensuring financial stability and supporting long-term growth.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
The aim of a script has always been to assist and help the agent, and technology has enabled many agent assist capabilities, such as real-time sentiment analysis and collaborative or dynamic scripting. At the end of the day, perhaps the most important reason that scripts didn’t work was that the other party didn’t have a copy!
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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